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July 2022 by Moe P.
High priced even with the membership, it's my 2nd time here where one of the cashiers never even took the time to greet customers, im speaking specifically about one named Matthew. A simple hello, thank you for shopping makes all the difference especially when you spend $100 for 2-3 bags of nothing. The lack of customer service has been why I go to self checkout. I'm not asking the guy or folks like him to kiss butt but at least be courteous.But it's absolutely ok because I'll never come back after today. 8-1-22Ok maaaaybe I'll come back for the chicken but I need to think about it lol
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June 2022 by Suzee Q.
Came in for a quick errand, needing only a couple things. I'd only been to this Safeway a couple times but on this visit, I immediately noticed how clean and tidy this store was. I mean, the floors were gleaming! The few items I needed were in stock, check out was quick, and I was out quickly. Just what I wanted.
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May 2022 by Suzanne E.
I'm giving this store a five star rating ONLY because of Terrence, who is the best cashier. He is very friendly, always positive, interacts well with customers, and makes you feel appreciated. I am a weekly shopper (who spends quite a bit on groceries) and will always seek out Terrence to check out my items. Don't get me wrong, this store does have its problems (personnel attitudes, questionable management, too many worker bees with no guidance, etc.) but at least I have a pleasant experience when checking out. Also, a shout out to Andre who works at the seafood counter. He too is a great asset and provides excellent customer service.
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September 2021 by Jennifer B.
When we first moved to the area I was a little worried because I didn't recognize any of the grocery store names. I will admit, I didn't try this one at first because of the shopping center it's in and the surrounding stores in the center. But as I started to realize that I pass it literally 4 times a day or more, I caved and gave it a try. Compared to one of the competitors I will say the prices here are reasonable. We're not talking Aldi cheap but for the things I can't get there, I am willing to pay a little more. For the most part, they have everything I need and in good quantity. I will say I have on two occasions been disappointed that they did not have items in stock. Both items were either a freebie or had an ecoupon and I didn't run right in when I got the promotion. So I guess I shouldn't be surprised. But outside of that I've loved random $5 off $5 ecoupons and a few random freebies I've been able to take advantage of. I think the only huge disappointment (most people won't even deal with this) is the bathroom. I know it's not an area that they really care about, but it does still reflect on management for the way it is kept. I don't honestly even know if it's dirty or not because I can't get past the paint on the stahls. It's like someone put paint thinner on it and just walked away. It just doesn't set well with me.
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August 2021 by Marsha R.
I visited this store yesterday for the first time with my son who regularly shops there. The store was very nicely arranged and clean. We were getting lunchmeat, cheeses, salads and bread to make our own subs. Not only was the food fresh and delicious but the Deli clerk, Dan, provided exceptional service, offering a sample of a salad I ended up buying. We were looking for another item and did not where to find it, Dan took us directly to it. I would highly recommend this store, especially the Deli.
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November 2020 by La-Kia K.
Awhile back Safeway had a $1 sale on produce which was not bad. I managed to snag up some baby carrots, cucumbers, bag of salad and spinach. I didn't find the onions, and decided on the Red Delicious Apples. I always like to browse, and then end looking at the discounted clearance items. I didn't find anything worthwhile. Then I went to my favorite section, the bakery. Their bake goods are a little expensive than other local grocery stores. But hubby did get me the lemon cupcakes ($5 for 4). Check out was quick and I was out within 10 min.
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July 2020 by Gita G.
I love this store so neat and clean, I love the area and the plaza that it sits in. The price are decent, I always use my electronic coupons, stocked very nicely, workers I spotted most were young, but young professionals, I was impressed , would definitely be going here often.
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November 2019 by Matt Parker
Was told they only accept cash for money orders......The requirement is cash OR other guaranteed funds.....debit cards, travelers checks even cash avance from credit card. Pretty sure the service counter with all the western union has two electronic pin pads for a reason.
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November 2019 by Frances H.
I like most of the people at this store and have been coming here for abou 30 years. But the store changes managers so often if you have a problem you have no relationship with the manager and you do not know who to go to. Ms. Francis was the managed and recognized you as a shopper and would help you. Do miss her. Also as mentioned many times before the bakery needs a lot of help. All Safeways are different in the bakery Nottingham has a wonderful bakery. Bagels are large not the case at Waltham Woods and bakery is laid out nicely.
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November 2019 by Jason P.
Well, not much has changed in 4 years since my last review. I still occasionally have to come here for an item or 2 while I'm in the area. Last night, I decided to actually go grocery shopping here. Aside from not being able to find an item that should have been in stock, all went well -- until the checkout. Just read all the negative reviews about this Safeway (and honestly, most Safeways.. Heck, most stores. They are cutting out clerk positions and making you scan your own items.) I had a cart full of groceries. There was 1 check-out open - an Express '15 item or less' lane. Being the rule-follower, I wasn't going to be "that guy" who brings a cart full of groceries to that lane. So, I go to self-checkout. I have to go get a 2nd cart since my cart full of groceries needs to be scanned and then actually go somewhere... That would have been OK, expect the self-checkout machines scream at you and prevent you from continuing when you remove items from the bagging area. So, every bag I generated, I had to have the Safeway attendant scan his badge to allow me to continue (or I waited 5 seconds until the screen cleared itself). About half way through, the guy from the aforementioned Express lane was walking by to clock out, and asked why I didn't just go to the Express Lane. He offered to go ring me up -- but my items were split 1/2 scanned and 1/2 to be scanned -- I didn't know what I was supposed to do - so I just continued. The attendant made some snarky remark (that was probably not meant to be malicious at all), but I made it clear I wasn't enjoying the "challenge" of this experience. He disappeared, and then it seemed like a manager came over to relieve him. I was 3/4 of the way finished at this point, and the Manager asked if I wanted him to finish it. Again, I'm confused as to how that helps since I'm almost finished - it just seemed more complicated to go to a lane to finish with stuff in 2 carts and 1/2 paid for. Eventually, he explained I can always just go to an Express Lane if you have a cart full - you don't have to do it yourself. That's good to know and I'll definitely do that if there's ever a next time. I would have appreciated that information from the self-checkout attendant who swiped his badge 10 times to let me continue scanning $300 worth of items all by myself. It comes down to Manage and training/coaching (like I said in my previous review). The Manager actually had a decent idea and seemed to know how to handle a troubling situation (though he could have been a little more clear on his suggestion). But really, that self-checkout attendant should have recognized the situation and suggested I go to the Express Lane - even though I had 20x the 15-item limit.
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October 2019 by Shekesia J.
I've been to this Starbucks a few times. I usually go on the morning before heading to work. The lady at the register is very friendly. Also, she makes my latte very well. However, I'm only giving 3 stars because of the wait. If you are in a hurry, don't bother. You will be staying put for a while until your drink is done.
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February 2019 by Gabriella M.
Nice clean store however, check out is a nightmare .Help is grumpy and sometimes nasty, Everytime and I do mean everytime there is more than one price mistake on my receipt
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December 2018 by Sandy S.
Just had to add my 2 cents. I went in several months ago to buy some lottery tickets. Two clerks at customer service, one eating and the other talking to her. I was the only customer. The only thing I got from customer service was dirty looks. Gave up and went across the street to Shoppers. Haven't been back since. Save time and go elsewhere.
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December 2018 by Josef St _.
The store is very busy and only one non-express lane is open. There are 8 people with full carts in this lane. One cashier. Pretty sure there are a bunch employees just standing around as I can see them. Trying to find groceries in this place is nightmarish and very often fruitless. This safeway is simply badly managed.
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April 2018 by Joni S.
Very poorly run store. It takes longer to check out then shop. Never enough cashiers. Today only one express line was open. Do yourself a favor and go anywhere else.