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January 2024 by Lynn Baker
I have been a White House customer for about 20 years and the Pikesville Store is one my favorite stores to shop in because there is a store manager who is the absolute best! She will go out her way to assist with locating an item that I am seeking. Additionally, she is very knowledgeable about the products and is able to give honest/helpful feedback.
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September 2023 by Jessica K.
Several years after someone else commented about the lack of customer service, I also had a similar experience. Entered behind an employee, likely on break, who immediately engaged one of her co-workers in conversation. Even if they were both on break, there was a third employee at the register and noone acknowledged/greeted me or my husband. Now, I am on the larger end of their sizes and will often order online through the register with an employee's assistance. Maybe they decided to ignore me because they thought they shouldn't bother with someone of my size? However, I was WEARING one of the long sleeve shirts sold by WHBM from the last season!! Will stick to the location at Towson, MD, and will remember to praise them as I should.
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December 2022 by Janet Marcia Brown
My favorite place to shop! Especially the Hunt Valley Town Center store! They are so friendly and very helpful!! ??❤
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April 2022 by Shirley Howard
I love the selections of boutique clothing
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March 2022 by Janet Brown
My favorite place to shop! Especially the Hunt Valley Town Center store! They are so friendly and very helpful!! ??❤
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March 2021 by orit n
Just had a very bad experience with this store located in pikesville Baltimore. I came to return item that I bought at 5:25pm on Saturday , store hours 10am-6:00pm. The lady was so rude! Whenever I got to the her she said the register already closed, when I asked her if I can return the item she gave me an attitude ad said tomorrow! I asked what is the store hours and she told me they closing at 6:00pm so I said so you closing early today? Didn’t got no answer from her. I was looking around at the store and this “lady” came behind me and walked to the door and opened it wide like she showing me the way out. She was really hurting my feelings I just left the store humiliated. I will never buy from this company again or recommend it to my friends!!!
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October 2020 by Jackleen Hermina
Yesterday, I have met one of the most helpful, most pleasant employees.Cindy and sharleen were the best I have seen in a long time.
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May 2019 by Brenda Jackson
Nice selection of wears beautiful skirt in pink.
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March 2018 by Jada C.
Beautiful store set-up, stylish items, and fantastic customer service to match! I was greeted immediately upon entering the store today and it made me feel so good! Nothing says welcome like an immediate greeting! They have fantastic new spring items out on the floor, as well as an excellent clearance item section that had an additional 25% off. I was initially greeted by both young ladies working the floor at the time, but one of them stuck with me my entire visit. She (Gabby) wasn't overbearing and came to check on me at the right time, each and every time. I definitely look forward to returning soon, I have to check out the sale rack and see what items are going to be waiting 4 me so I can continue to ball out on a budget !! Lol Oh, the parking situation... this location is located within a shopping center of a lot of popular stores, w a lot of parking spaces and even more customers. So parking can sometimes be an issue, but patience is a virtue and you will get parking within 2 minutes. Just make sure you wear your walking shoes! Hahaha
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May 2016 by Lashanda L.
Customer service is very important to me. So , why when I walked into White House Black-market not one of the three employees greeted me or asked me if I needed any help ? In fact I had come into the store specifically looking for a belt that they had in their storefront window previously. So as I'm walking through the store, I'm obviously looking for something and not one person asked me if they could help me. So I won't be back to shop in this store as long as this type of customer service prevails
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March 2011 by Jae Reaves
Beautiful, trendy clothing
