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June 2024 by Olivia Adams
Just dont get your car serviced here. Too many issues & takes forever. Im here at 6:30pm & they have one service guy here. They need help, they close at 6!!
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June 2024 by Nasir Macklin
I had a scheduled appointment for 9:30am once I arrived instantly I was met with "we have alot of cars already we will get to it" After some time I go back to check up on everything to which my vehicles still has not moved from it's parked space. The staff in the back proceeded to then laugh at me. This kind of service is unacceptable. I've been a returning customer and it was for no cheap appointment yet it seems like the place is ran like a joke. Management has no idea how to handle there staff or approach situations correctly. If you needed me to reschedule to which I even offered to reschedule then simply just tell me instead This location will give you the run around saying they have other vehicles yet I specifically made an appointment. Extremely disappointed and will no longer be continuing spending any money with this company as it seems they could care less.
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May 2024 by Dan Gillgannon
Very nice. This AAA facility is very modern and very clean.
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May 2024 by Brigid McGlynn
My car broke down at the Maryland House rest stop not far away from here and I was pleased with the help I got. I was driving from MD to NY. Had to wait a day for the part and the service, but we were towed there right around when the shop was closing (4:30-5ish).
I will say this is a busy shop and they did not call me for updates, I called them. However, when I did, Scott and Dave were extremely helpful, patient, and gave me honest updates all along the way. I thought I’d have to stay an extra night, but they went above and beyond to rush order and replace the fuel pump in my Camry- and that involves a decent amount of labor. Cost was on the higher side of the spectrum, but honestly that’s what I’d expect from a center close to 95.
Many thanks to this center! Glad I have my AAA membership!
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April 2024 by Jackie Burke
As soon as I walked in Joanie Lind asked if I needed assistance. I truly did. Because of a family emergency I have to drive to Maine. A trip I was very nervous about. Most of my driving is in and around Bel Air. Joanie took my worries away. As a result of our meeting I will have a trip ticket to get me to my destination and one for my return trip. Also additional maps of New England and extra coverage for the trip. A big thanks to Joanie. If you ever need assistance from triple I highly recommend asking for Joanie Lind.
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April 2024 by Gustavo Jimenez
I tried to contact AAA to leave my feedback after a very disappointing visit to this branch today. Not possible through their call center or app. So I’m trying this google review to see if this feedback reaches to somebody who cares.
I needed to do a 16K maintenance for my Work vehicle. I called this morning to schedule some time for next week. The lady who assisted me over the phone (Abigail) was really kind.After explaining her while reading my company’s maintenance points, I’ve got the nice surprise that they had an opening for today at 1:00 pm. I also got the confirmation all of the things I needed were possible today (oil change, tire rotation and damage inspection, lights and wipers inspection and replacement if needed, etc. )
I arrived 20min before the appointment, waited in line for the first desk, after it was my turn they tell me, I have to go to an empty desk, service is over there. Didn’t wait that much but thought it was weird not to find somebody. But anyways.
They ask for my name, the make and model, and I tell them again, this is a fleet vehicle, and I proceed to show them the card with all the info to request a PO to the fleet management company and the things that needed to be done. They just requested the key, never look at the card.
I needed to work on some pending emails and was able to use a small waiting area in the back. A few minutes after I’m approached by a senior employee asking me if I’m waiting for Parts. Which I’m not, I’m in for maintenance. After 1 hour the same young gentleman who receive the keys asks me: Are you here only for an oil
Change?. And that was the precise moment when everything went down hill.
After I explained to this young person, I Need the maintenance points that my company details on the card I gave you. He’s demeanor changed immediately, and told me: “well, whoever did your appointment just put general maintenance.” Which I can understand there can be mistakes in the process, but as a customer service professional myself, that’s why you have to double check everything with your customer before doing any job.
Then I started to get lectured about what type of maintenance my vehicle needed, another person approached (with an ear tunnel) I’m guessing a technician, also intervened to lecture me about, there are different things depending on the mileage. Which clearly I was not asking for an explanation, I was just asking what seems to be the problem if I already provided with the card with all the info you needed.
All of their faces and demeanors changed immediately after that, like they’re doing me a favor. I’m a AAA member and didn’t even got ask for my membership.
In the end, I spent +2,5 hours when I finally see my vehicle being pulled out of the garage. After 10min in the waiting area, nobody approached to let me know.
15min later the senior employee tells me: it’s done, gives me the key and walks away. Absolutely unprofessional. Not to mention that not even the vehicle maintenance card was returned to me.
I had to ask for a receipt copy and my maintenance card. Otherwise, it would be still sitting on their desk.
Lastly, after driving a few miles when turning the car on, I have the message: oil change is due.
So bottom line, a terrible customer service, terrible demeanor, zero empathy for a customer, and not even the slightest intention to pay attention to details.
Since this car center is really close to our new home, I was thinking of also doing my own vehicle’s maintenance there. But after the disappointing visit from today: I’m looking for another place. Even considering to cancel my membership, if this is the treatment I’ll get if I need road assistance: no thank you!
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March 2024 by Mark Chlan
I went to get my international driver's license to drive motorcycles in south East Asia. The lady who "helped" me didn't give me the Correct stamp so I'm now totally screwed for the next 6 months here because my license is invalid and I've already been fined in Vietnam. Literally a pointless license I had to pay for and now have to pay because of. Blown away by the incompetence.
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March 2024 by Ikram Muhammad
Perfect place people are very helpful mostly there is beautiful girl I forgot her name collen I think she’s very helpful
I get international driving license from this place all the time I really recommended
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February 2024 by Glenn Layne
Every one was great
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February 2024 by Deborah Wilson-Matusky
AAA has lots of benefits, including some great travel agents. It's our go-to place for planning our next adventure.
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January 2024 by Ray Seigler
Helpful employees and friendly
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January 2024 by C
Updated 1-7-2023 after 1 reach out in the middle of my work day i got no reply to me scheduling a conversation with aaa after his message showed he misunderstood my review. I went outside company to get car repaired company said theres a good chance aaa work was the issue where i am needing to pay over $2000 again for parts to be shipped and labor. The mechanic couldnt even drive car said it needs to be towed from sound and rattling with getting car out of parking spot
Orginal review:I came with a bad issue making car not working. I left with loud sound and car struggling to make turns but was told it was whoever worked on car before not their services that would make that sound... 2months later car inoperable and im out over $2000 in bills i paid them. I wish i could add videos to show how the car was sounding and show the immediate responses when i turned around and went back to them. I dnt feel they service females same as men. The employees are nice, nice while making me have to pay and still having same issue
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December 2023 by Sandy Wicks
I called ahead to confirm AAA had a technician knowledgeable to repair the automatic compressor pump on my 2010 Mercedes Benz E550 and was assured that they could do it. After I had my car towed to the facility I informed they could not do it. In addition, they would not tow it back or to Midas as I requested. This was a very frustrating and humiliating experience and the management was terrible.
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December 2023 by C30B430
I came with a bad issue making car not working. I left with loud sound and car struggling to make turns but was told it was whoever worked on car before not their services that would make that sound... 2months later car inoperable and im out over $2000 in bills i paid them. I wish i could add videos to show how the car was sounding and show the immediate responses when i turned around and went back to them. I dnt feel they service females same as men. The employees are nice, nice while making me have to pay and still having same issue
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November 2023 by Alex Lozada
Helpful customer service reps for AAA membership renewal questions. Also convenient Amazon Prime pickup lockers
