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October 2023 by Mark O.
The absolute worst cell phone provider! They were great up to about 1 year ago. Now it's total BS. Ilive in Bel Air & the signal absolutely SUCKS... I can't take it anymore....going to Version. Everyone I talk to where I live has NO problems with Verizon as fas as signals go in their homes.
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September 2023 by Michele W
Was a great experience. Alex was fantastic . Awesome employee . He stayed past closing hours to make sure my new phone was updated and working properly. He is a keeper. I would go back to that store just because of the customer service by Alex
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May 2023 by Matthew Scales
Tarsicio did not want to help us. We already bought a phone and we’re looking to transfer our account from my bro in law. We did what he told us to do and then said I can’t transfer these lines. Not sure why. Wouldn’t even try calling and said we can call. Clearly all he cared about is selling phones and not customers. The AT&T corporate store off Baltimore Pike had great customer service and knew what they were doing.
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December 2022 by Brick Rebar
I went to buy just one phone cord and they managed to make that process take 20 minutes. They hadn't opened the register despite it being for 2 hours by the time I'd come in and of course they had to badger me about what kind of phone I had and when I was gonna upgrade. At least I finally got my charger and managed to be late getting back from lunch. Thanks guys
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October 2022 by Angie Neff
Everyone in the store was extremely helpful. We had to come in several times and each time they took care of any questions/ issues we had. Best location!
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October 2022 by Sandra Dunnock (Grannie)
The sales agent showed a great sense of patience with both me and my wife as I know I can be very forceful when I make any purchase, just bad habits, but the guy remained calm and was very good at his job,THANK YOU VERY MUCH Mr. Davis
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August 2022 by Charlie Libby
Brendan was extremely helpful and patient with me. Allowing me to pick the best iPhone for my needs. ATT has great deals on iPhone 13 now.
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July 2022 by Reynard Burgess
Melanie did a great job helping my daughter get her first phone.
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May 2022 by Sandra Dunnock
The sales agent showed a great sense of patience with both me and my wife as I know I can be very forceful when I make any purchase, just bad habits, but the guy remained calm and was very good at his job,THANK YOU VERY MUCH Mr. Davis
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April 2022 by Lowry Brooks
Went to get my sim card fixed, Shakee was super helpful and knowledgeable.
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April 2022 by Derik Gibson
Great customer service! Brandon is the epitome of customer service and his expertise is truly appreciated! He's a great representative of the AT&T store and business.
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March 2022 by Donna Cottman
I want to thank the young man for assisting with my father’s new cell phone today ( forgot his name, so sorry). He was very knowledgeable and courteous. I will again visit the Harford Mall ATT store for my cell phone needs. KEEP UP THE GOOD WORK!
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February 2022 by Taryn Dactyl
Joey was so helpful and quick! Switched from T-Mobile and he made it super easy.
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February 2022 by Tom Zan
Customer service with the store manager was fantastic. There was a problem with my account and he took the time to rectify the situation and went above and beyond.
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January 2022 by Hollyn Flanagan
Brandon was great to work with, helpful and patient as he is learning and helped us with everything he knew how to. However, the smug a** manager hates his job and it really shows. Never met a salesman who could careless about working. The guys at vavoline up sells their customers better.
