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November 2023 by Eric Polk
Probably the worst company all the way around. It took over a week to get an appointment they only could say Friday and the Tech would call with a better time. 7:30 the night before I get a text saying they would be out from 8am-6pm. Also the text stated it was for a completely different truck. Mind you I gave them my vin number .The text specifically said respond to this text if there was an issue. I did and no response. Then the next day I got a text from the installer about a better time window. I explained the issue and he ghosted me. I called the company at noon and asked if they could find out if he was coming. They can't get ahold of the installer and said they will let me know when he calls back. End result, no call no show and I took an entire day of leave for nothing.
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October 2022 by criSpy is-cLean
Started off rocky. Made an appointment but they were a no show. Turns out i lived outside their service area. Instead of calling me so i could go on about my day they choose to not say anything. If you speak with Violet you’re wasting your breath. She is rude and obviously hates her job. After all that a plan was made for me to meet up in their area of service (20 minutes away) the next day. Day 2 was a better experience. the technician contacted me and met up just like we agreed and did a great job and was Very professional. Took about 30 minutes. I also spoke with Christine and she helped lower the bill slightly for the trouble from the day before. All in all i would use them again but they have things that could be done better in the office.Service: Auto windshield replacement
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June 2022 by Andrea Renoll
Very polite, fast and mobile. When there was an issue with billing it was fixed immediately no hesitation, no argument. I called at 4pm one day and my windshield was fixed by 1pm the next day. Highly recommend!Thank you all!!!Service: Auto glass repair
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June 2022 by gary moorr
Garbage company. One star is ten stars too many. Ordered the window on a Saturday, was told it would be installed Tuesday. On Monday they said it would be in Wednesday. Wednesday they had someone come out around noon with the wrong window. I'm pretty sure he was high. When he was here he said the right window would be in on Thursday. 5pm the same day another idiot calls and says t it would be in until Monday. Do I waited four days for them to pretend someone there had the slightest idea how to do their job. Complete waste of time. I could have had another company actually so something and had the window on less than 10 days. Every person I talked to at this company was incompetent. DO NOT WASTE YOUR TIME!!!
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March 2022 by rich johnson
Called to see if they could fix my sunroof and the rep was rude.
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November 2021 by Marshall Henson
Wil / Glass Fitters came out and replaced my windshield for 500 dollars LESS than the quote I received from Safelite. Wil even tucked the wires from my dash cam in from the front all the way to the back of my car. Awesome work. Awesome price.Service: Auto windshield replacement
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July 2021 by Jennifer Holland
Came to my work, got the job done beautifully, excellent price, nice guy. Can't see how it could have been any better.
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May 2021 by Jordan Distance
I scheduled and appointment for Wednesday March 28, 2021 and the day before I received a call from Auto Glass Fitters saying that they were going to be down a technician and wouldn’t be able to fit me in until next Tuesday. I told the representative to place me on the schedule for Tuesday then he asked how I would be paying so I told him with my debit card. He then told me I was out of their coverage area. I asked what is there coverage area because on google is says they are 13 miles from my home. His reply was to laugh and say not where you are. If I could give negative stars I would the representative was very rude and it seems to me the are motivated by cash only
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February 2021 by Jennifer Plefka
The people I spoke to over the phone before and after the install were extremely helpful and friendly. The reason I needed new glass installed was because my car was broken into which left pieces of glass everywhere. When I went to test my new window, it worked fine but when I closed my door there was still a ton of glass sitting at the bottom of the door panel. Also, my lock button no longer worked. One problem was fixed but 2 other problems came up.
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July 2020 by Christian Puckett
Completely let down. First they order a broken piece, okay no problem. Wait for another day to get it. That day (Tuesday) arrives and they waited until the day I’m supposed to get it that they cant find the piece anywhere. The lady on the phone rudely tells me “just go find another place to get it” and hangs up the phone before she even gets the full word “goodbye” out. If you need a window, avoid this place.
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May 2020 by Nick Bonham
They ripped me off was supposed to return me my money in my account never did won't give me answers they keep hanging up on me and they screwed my account I'm negative im not happy at all
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April 2020 by Jay Jenkins
They were quick and have good prices and friendly staff
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October 2019 by King Bey
The best!
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September 2019 by Plan WRECKERS
Everytime they install a new windshield, it cracks. And they dont do installations on weekends. I would not recommend this company at all.
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July 2019 by Cassie Richardson
Very rude when I've called about my windshield. Scheduled and answered all questions, came out with the wrong windshield.
