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March 2024 by Lia P.
we absolutely loved the service and care that Brandi and Lauren provided for our boy, Bear. they were so patient with our little ball of anxiety and we are beyond happy with the way he looks, smells and feels. i called in advanced to ask what service was best since it was our first time and the price estimate that was given was exactly what i ended up paying. thank you guys so much! Bear is so happy and we will be coming back soon!
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October 2023 by Marisa S.
My fault for not doing more research. I truly wanted to support this business. My dog looks the exact same when he went in. They claimed to have brushed his teeth and they are still dirty. I am highly disappointed that I didn't trust my gut on the day of the apportionment. My dog doesn't even smell clean. I purposely did not tip, although I would if when I checked on him, the groomer was actually grooming. 0/10 would not recommend.
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October 2023 by Karla Schaefer
Our dog injured herself at the beginning of the summer. Scheduling surgery, therapies and recovery period would not allow us to have her groomed. She needed it badly but she had to recover enough first. Her health was the priority. During this time, her regular groomer resigned her position so when it came time to get her done I had to take her to a new place and a new person.Luckily I found Burlane’s. From the first interaction they understood the situation, set the expectations of what they would have to do to restore her healthy cost and well-being. Because she had become matted in areas ( even with daily brushing) shaving her down was the only option. They prepared us for a totally different-looking dog and she was but she looked beautiful all the same. They informed me about any possible issues from losing the heaviness of her hair and made sure I understood everything before I left.Their professionalism, communication and the care they showed my girl was definitely five star.
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October 2023 by Debbie Katris
My dogs always look amazing after their grooming days. I have 2 Goldens and a Cocker Spaniel and they look and smell wonderful when they return after their "Spa Days". Ashley, Laura and the whole staff are friendly, very knowledgeable, and truly care about my dogs. Their prices are fair and comparable to local groomers. I highly recommend Burlane Couture!!
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October 2023 by Shahrum Javan
Easy to make appointment and friendly staff, But do not pay until you see what they have done to your pet!!!
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October 2023 by George K.
Took my dog last Wednesday to get groomed , they burned my dogs bottom and had to be seen at the vet and additional $50 spent on cream for his burn, they didn't trim my dogs toe nails and charged $83, called to report the concern and the owner (lady) spoke disrespectfully and was screaming at me on the phone and didn't offer any kind of refund, absolutely ridiculous
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September 2023 by Sam Jay
Easy to make appointment and friendly staff, But do not pay until you see what they have done to your pet!!!
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August 2023 by Victoria Farfan Arias
While the employees were super nice, the haircut they gave my pup was terrible. She’s a mini golden doodle- mostly poodle. We just asked for her to be shaved short, shouldn’t be to difficult- but it was very uneven and they barely touched her face. My husband had to cut it when she got home. Paw pads were not shaved and they didn’t cut her nails either. I’m not one to leave a bad review but it sucks to pay a lot of money for something that was done terribly
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August 2023 by Kevin LaMartina
I’ve been taking my dogs here for over 10 years and have always been pleased when Donna owned the business. Evidently someone else has now bought the business. I made an appointment for my dog to be groomed. The morning of the appointment I got a call telling me that 2 of the groomers were out sick, (actually they quit). I rescheduled and came in a few days later. I was told upon arrival that the business had changed hands and “Prices have gone up”. I was actually okay with the pricing but would have liked to have know that when scheduling the appointment. A little courtesy and respect for your customers goes a long way. When I picked my dog up, I was informed that they couldn’t cut his nails because he wouldn’t hold still. Strange… never had this happen in his 5 years of grooming there? The manager told me to “Take him to the Veteran to have his nails done”. Oh okay… only another $50 to put out for something the Groomer should do. Really??? When I went to pay, I was told that only “Cash Tips” were accepted now. Well you should have told me that in Advance too because I didn’t bring cash.All in all, just a Really Bad experience with a business that was once really Great under the previous owner.Changing ownership of this business Should Have been Seamless if done correctly for the customers.I’m seriously Disappointed and Dissatisfied with the new owners and how they conduct business. I’m sure we’ll be finding another groomer that treats us Better. Shameful…My reply to the manager’s comments:I’ve worked in Customer Service for over 40 years. Obviously… you don’t know much about that. Here’s what you should have replied if educated in Customer Service instead of Excuses.“We are terribly sorry for any confusion and disappointment during our transition. We want to make this Right with you and keep you coming back as a Satisfied Customer. We would like to offer you a Free grooming to give us another chance to earn your business. Please allow us this opportunity to make things right and keep you coming back.”But that Isn’t what you did… Shameful.Don’t defend your mistakes… own them, apologize and make it Right with your customer. Your customer doesn’t care about your policies. They only care about how you treat Them.Your Reputation is more valuable than money. Your Reputation can Make or Break your business. Your customers Support your business with their Voice and Wallet. I don’t think you quite understand that.Rule number 1- “The Customer is Always Right”.
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August 2023 by Julie Chmura
Ashley, Christy and team did an amazing job! I am so pleased with the care provided to my German Shepherd Camo. His fur is so shiny and soft, nails were trimmed and de-shedding has made a big difference in the my home. Great value for the price! I highly recommend them for your next pet grooming.
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May 2023 by Brian Kilgore
They truly deserve zero stars. Took my dog to get groomed and nails done. Dropped her off at 9:00am. Was told she'd be ready by 3:00pm, which I thought was odd to be there that long just for grooming. I received a call at 10:20am saying they couldn't groom her, just her nails for they recommended a "tranquilizer" to groom her. I picked her up immediately and left and noticed the nails were barely touched. No dog should ever have to be "tranquilized" to be groomed and be told 6 hours was needed to be groomed. I wish I had read all the negative reviews (beforehand) before taking her there. All the negative reviews cannot be wrong, they're there for a reason. I won't be returning, and, again, don't ever "tranquilize" your dog just for grooming.Update 04/18/23 from Burlane's comments: My dog is female, not male. Just proves to me that my dog's grooming (again a female) was NOT taken seriously. Also, Burlane suggested "tranquilizing", I would NEVER allow my dog (again a female, not a male) to be "tranquilized", especially by a groomer! Oh, and I tipped because it's the nice thing to do. Shame I tipped for a service I don't believe was completed. Finally, I was NEVER told by the associate that she tried to bite anyone (again a female, not a male).
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May 2023 by Sharyn Raun
Went there for many years, wouldn't trust my toy poodle to anyone else. Because I have back issues they would carry her carrier into & out of their business.
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February 2023 by Joann B.
I use to love taking my dog to Burlane. Donna, the owner, was the best. Took my pomeranian there over 20 years ago and started taking my Cavachon there for the last 2 years. Everything was great until the last 2 visits. She had cuts on her face when I got her back 2 appointments ago. I spoke with them and really wasnt pleased with their response but still took her back again. zThis time after I got her home I noticed she had matted hair on her tail and ears. I had to cut them myself. So disappointed and sad that I need to find another groomer. Burlanes is reasonable and was always reliable until recently. Will miss them but my dog is the love of my life and I dont want to sell her short.
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January 2023 by Tammy Hoeck
I was just reading some of the reviews and I am surprised at the people that claim to have had dogs for years but they have NEVER had a groomer nick their dog or have a mistake. Either they have a very selective memory or they just haven't paid attention before. I have been taking our Yorkie to Burlane for over a year now and can honestly say that I could not be happier with a groomer. My dog (puppy) did get nicked once and the first thing the staff did was try to stop the bleeding and called me to let me know. They held nothing back, pleaded with me to take him to the vet and have him looked at AT THEIR EXPENSE. I chose not take him to our vet but did talk with a neighbor that is a vet a couple of days later. No, his nick won't heal, but it wasn't life and death either. The important thing is that Burlane made every attempt to take care of the situation and was very apologetic and in no way failed to take the responsibility. That meant a great deal to me, it shows that the person that is caring for my baby has integrity and you can't but a price on that these days. They offer great customer service and the entire crew have always made me feel like I was leaving him with people that cared and would take the best care of him. I recommend them to everyone and now my mother-in-law brings her Shih tzu there.
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January 2023 by Chef Woo Can
Burlane Cat & Dog Groomer has been my groomer for over 20 years. Why?professioal service, friendly staff and the utmost care given to you pet! Quality is #1.Chef Woo Can
