-
December 2023 by andrew hable
I have been banking with this bank for 20 years and was told today that it would take 11 days to fully deposit a check into my savings. Both the teller and manager refused to verify the check to lower the days for it to fully deposit and refused to provide me with a name and contact information for a higher manager. The customer service was subpar and the lack of understanding or carrying and trying to support the customer is no longer a priority for this bank. You have lost a customer and do not deserve my money.
-
December 2023 by Tammy Lacy
Nesi was so helpful and kind, and went above and beyond to deliver outstanding customer service! It was so refreshing, and truly appreciated. Thank you, Nesi!! Happy Holidays! ?
-
June 2023 by Jason Baker
Nancy Miller...., was the best experience I've ever had dealing with this bank... I can only hope that she will rub of on others.....
-
May 2023 by Cherie Chase
I have never bad any issues with Freedom. They are very helpful and professional. I have been with them for many years. I wished they came back to the hospital UCMC so others can see how great they are.(Patrice was so helpful when I signed up then.) I recommend this credit union to everyone. Thank you all for all you do.
-
April 2023 by Craig Naparstek
Excessive holds on deposits... 5-10 business days; Online banking log in that is very problematic and often locks you out of your account; Customer service that can be difficult to contact although when you do finally reach them, they are generally courteous and help you to the best of their ability. Bottom line... too many headaches!
-
April 2023 by Carol D'Anna
Christine was very pleasant and very helpful. She throughly explained all the details about my request and handled everything in a very professional manner.
-
March 2023 by Nick Scarlato
RUN from this place. I financed my truck through this credit union and because it was newly purchased, provided all proof of insurance up front and payed in full for my policy. In January, I call to make my regular payment as I always do only for the agent to tell me I’m having over $2,000 added to my loan because I was not insured for one month last year.I knew for a fact that I was insured so I explained that and sent again my full insurance binder and cards. Still, next time I called it was the same story. Fast forward to getting ahold of Joseph Rice who works at freedom he assured me this would be fixed and would call me the next week. Today would mark 4 weeks from that conversation where I again sent him all proof that I was insured during that period and multiple emails with insurance verification documents for the time period in question. They added the over $2000 to my loan, which I payed interest for and credit bureaus pulled my information after it was added so it negatively effected my score. Now I’mBeing told that despite sending my insurance binder that clearly indicates coverage, they can’t verify I was covered. Joseph Rice is a terrible employee and should be placed in another department that is not responsible for these types of things, and this credit union needs to fix their process. I have been fully insured for the length of my loan, provided proof, and am still fighting with them to remove the false charges on my loan. DO NOT finance anything through Freedom.
-
March 2023 by Jason Wojcik
When dealing with my mothers account after she passed, the staff was rude, lacked empathy and was unsure of how things should be handled. While trying to mourn the loss of my mother and figure out how to finalize things, they gave me different answers multiple times that conflicted with information given to me by the register of wills. I am glad I no longer have to deal with Freedom Federal credit union or the staff at the Emmorton location!
-
January 2023 by Ken Arment
Freedom Federal has been my bank for many years and the reason is always giving great customer service.I recently had the opportunity to work with Christine Conway and she was very professional and made me feel she wanted to help any way she could and had quick responses to my questions and financial needsI look forward to continuing to call Freedom Federal and Christine my banking need & I will refer my family and friends to get Great Customer service
-
January 2023 by Jeremy Ginley
This is Lori Ginley using my sons Google. Wonderful experience ! Our bank of 30 years had an uncontrollable breach. But I have to say they have bent over backwards to assist us. I’m here today with valerie who is amazing. She greeted me warmly and remembered I was dancing. So nice she asked me. Jen the manager is amazing as well. Everyone is so friendly. Christine R. Was very nice as well. Definitely feeling grateful
-
January 2023 by Rebecca Fultz
This is the absolute worst band/credit Union. That I have ever had in my life. They constantly close and lock me out of my accounts. Never help on the phone. Plus, very few locations to go into.
-
December 2022 by Todd Pendergrast
Horrible. Was told at the beginning of Dec. 2022 it would take 7 to 10 days to get our debit cards due to a recent breach. Dec. 7th on their site, it says 7 to 10 days from that date. So, no debit cards for 3 weeks of December. The biggest shopping month of the year. And to top it off, they're using USPS to deliver them. I guess members aren't worth FedEx. Will be taking my business elsewhere because they are truly a horrible place to deal with. If I could give them a negative star rate, I would. Remember FFCU, it's not your customers fault for the breach. These cards should be expedited, not on the slow boat.
-
December 2022 by Chris Vreeland
Alexa was knowledgeable, polite and easy to work with. The transaction was flawless !
-
December 2022 by Mitchell Williams
I would not recommend at all. Their online platform is awful. So many errors and issues trying to make payments. I signed up for electronic statements yet sometimes still get mail. I needed my loan agreement one time and I logged in to pull it. Turns out they kept ZERO information about my account online such as statements or loan agreement. I called them and asked why and they required me to provide name and social security. After giving it to them one time, there a miscommunication from myself or the person on the phone, but either way the info was wrong and I was automatically locked out of my account and I had to come into a branch to unlock it and get my loan agreement. They are one headache after another.
-
October 2022 by Shante Mathers
Deplorable!!! My elderly relative has an auto loan with them. Every month like clock work my relative has an issue making a payment. The number they have to call sends you on wild goose chase. It keeps saying my relative’s method of payment keeps declining but we never even put in a method of payment. Turns out, whoever set up my relative’s loan at the dealership attached some kind of savings account along with it to draw money from for the payments, or maybe Freedom set up this savings account. All we know is we never set up that account. Well, that account has a $0 balance because no money was ever deposited in this made up account for Freedom to draw from for the payments. So last month when we got on with a telephone rep, they only kept referring us to the online site. My elderly relative is not internet savvy, that’s why they prefer to call to make the payments. So since I was with my relative last month, I established an online account for my relative. This is when I discovered this made up account with the $0 balance. When I tried to change the method of payment so I could enter payment information of our choosing, there was absolutely NO OTHER OPTIONS to choose from to enter payment information except whatever this made up account is that’s attached to my relative’s loan account. So my relative finally got through to a rep who gave my relative a direct number to call to bypass the wild goose chase of the original number and was able to make a payment with that rep. So this month, we tried the direct number that rep gave my relative. All that number did was say no one was available to take the call through an automated message and referred us back to the original number which would not allow my relative to make the current monthly payment because now the next month’s payment has already calculated even though my relative is trying to make the current monthly payment on time. So the automated message is saying what my relative is trying to pay is below the minimum payment amount because it’s factoring in next month’s payment. I swear, never in my life have I seen anything like this. They make it basically impossible to make payments. I wish my relative could switch loan companies and be done with this quack of a company.
