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April 2024 by Maddy Y.
My boyfriend is more of a crafts person than I am myself. I can barely see but he has started to take up the hobby of making clothes. We love Joann for the simple fact that it has such a variety of fabric that it takes him forever to decide what he wants. But that is the only thing we love at this particular store. We have gone twice in this past week and he has spent around $160 in total. The first time we went was on a Saturday and we were looking through the fabrics when we noticed an employee following my boyfriend around the fabrics for a good 10 minutes. At first we thought it was a coincidence then it kept happening. How are we expect to focus on picking what we want when we have an older lady just staring us down the whole time making him feel uncomfortable. Then today we went in because my boyfriend had put in an online order for pick up. He never got a confirmation email and it had been charged to his account and it was now 6 hours later. We talked to Jay which was the only person there that actually tried to help with what they could. They even asked their manager for help but they lady was extremely rude. So we decided since we were there we'd go and get the fabric we wanted and dispute the online purchase. After having to ask for help twice from and older lady she was very rude and did not at all want to be bothered. Then after 30 minutes of trying to find the fabric which was by the cutting station the lady was at that didn't want to help us! She said to my boyfriend "you know you have to pay for this before you leave" like we were just going to walk out with the fabric... She was sooo unbelievable rude and it wasn't just her there were a few other older ladies who made us feel very unwelcomed. Hope something is done about this because we would love to still go there for their wide selection but not if we are going to be treated that way.
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February 2024 by John Hoyt
This is my family's favorite JOANNs. The store is well kept and well organized. The staff is extremely helpful and friendly.Despite the long checkout lines, the cashiers move you through fast and efficiently l.
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January 2024 by Amanda Beanblossom
I get the best deals at Joann Fabric and they have the best employees.
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December 2023 by Rich corbin
Feeling crafty? You know what to do!
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December 2023 by Amy Schultz
Don't place a online order with this company especially a holiday decor one .. Company will not refund even though they apparently have issues getting the item shipped said you can return it after you get it (even though its not left their facility ) but at the rate they are shipping it, i won't get it till after the holiday which of course they won't take holiday items on return after the holiday . Shady buisness practices and terrible customer service .. I ended up ordering from Micheals they had no problem full filling the order in a reasonable time frame ..
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August 2023 by CS Jensen
Had what I needed and always offer coupons.
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July 2023 by Robin Fiastro
When did training and customer service go out the window? I stopped after work to pick up a stand for a project. Two employees in the entire store. I asked the employee at the check out counter. She looked the item on her phone, and checked the store inventory. She told me that the item was in the store, but she didn't know where. She suggested that I start in the back left of the store and look along the back wall. The woman cutting fabric told me to look along the right wall. After walking the entire perimeter of the store, I asked another person. She was not a Joann's employee, but was with the sewing machines. She directed me to what I needed. I never thought shopping for a simple product would bring me to tears. You get an A+ for frustration.
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July 2023 by Karen Oliver
Nice store but 8x out of 10x, the checkout staff are rude, flustered, never seem to know what's going on or work the register correctly. I dread checking out! Got screamed at yesterday bc I had 2 coupons and didn't know which one I had used. Would have been simple to check but she flat out refused. Will start going to Hobby Lobby now, I can't take the stress!
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February 2023 by Louisa Diseta Petrosillo
Receipt 2/2/23 attached!Thanks so much,Louisa Petrosillo
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January 2023 by Tiffanie Ware
Wow, this store was sooooo dirty!!!!!!! They have a huge selection of arts and craft supplies, but I couldn't get over how dirty the store was. That reflects poorly on management. I was only here because my grandma needed to get something. I'm an artistic person, but I didn't wanna come back to this store. Looks like I might have to, because there's a lady in my grandma's apartment building who crochets, and she said she could make me a pair of thigh high netted socks, so I have to pick out the yarn that I want. Their yarn selection is amazing. I guess I can stand to be in there for 20 minutes or so. If the manager reads this - please clean your store!!
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January 2023 by Dream Collector
Wow, this store was sooooo dirty!!!!!!! They have a huge selection of arts and craft supplies, but I couldn't get over how dirty the store was. That reflects poorly on management. I was only here because my grandma needed to get something. I'm an artistic person, but I didn't wanna come back to this store. Looks like I might have to, because there's a lady in my grandma's apartment building who crochets, and she said she could make me a pair of thigh high netted socks, so I have to pick out the yarn that I want. Their yarn selection is amazing. I guess I can stand to be in there for 20 minutes or so. If the manager reads this - please clean your store!!
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January 2023 by Audre Arnett
I haven't had any issues at this store until today when I went in there to grab a few things. I just got into sewing and I have been going here to get fabric at least once a month. Today, I lost my ticket after they cut my fabric. I told the lady at the register that it was only 1 yard, but she claimed she could not process it without the ticket so she offered for me to check around the store to see where it may have dropped. I walked around the entire store 3 times. No ticket. However, I did notice one thing that I saw in someone say in another review: this location is really dirty. There was trash everywhere. Someone seriously needs to sweep their floor. I never found my ticket and the lady seemed to be annoyed that I no longer wanted to fabric since I did not find the ticket nor did I want to go back and get it re-measured. It isn't my fault she wouldn't take my word for it when I said it was 1 yard. I think I will either start only doing curbside orders at this store or stop shopping here. It is extremely dirty.
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January 2023 by Vj
I'm glad hobby lobby opened in the area. This store is very understaffed. Don't bother with coupons, they won't bother looking up their own store codes. Staff will tell you it just won't work.
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January 2023 by Robert Yawn
Always a great place to go with ideas or to get ideas. This visit was to redo a web belt ( buy webbing) found what we needed, Now have like new belt!
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January 2023 by Brittany Jackson
Nice store. fast at cutting fabric when I went in on a Sunday morning. Store was stocked well.
