Jones Bel Air Subaru is a highly regarded dealership in the Baltimore area, known for its excellent customer service and wide selection of Subaru vehicles. The dealership offers the latest models, supported by top certified sales associates, certified master technicians, and genuine OEM Subaru parts. Every new Subaru comes with the "Jones For a Lifetime" program, which includes free oil changes, car washes, and more, reflecting their commitment to customer satisfaction. Many customers praise the friendly and knowledgeable sales staff, highlighting their patience, transparency, and professionalism. Salespeople like Kevin and others are noted for explaining vehicle details thoroughly and accommodating customer needs. The finance team is also appreciated for their smooth process, although some mention the high cost of key fob replacements. Overall, visitors describe their experience as pleasurable, hassle-free, and above expectations, with some calling it a top-notch or no-nonsense experience. The dealership’s reputation is reinforced by over 250,000 positive reviews and active social media presence, showcasing ongoing news and events. Jones Bel Air Subaru remains a trusted destination for Subaru buyers seeking quality service, great vehicles, and a dealership that truly cares about its customers.
Had a great experience! As soon as we got on the lot we were approached by a salesman who was ready to help walk with us and knew so much about each car. Trai was great!
September 2024
Staff is very knowledgeable and helpful. When I was ready to buy the process was very quick.
September 2024
I went into BelAir Subaru with high expectations because of my previous experience there. Nick did not disappoint. He was able to help with find the vehicle I was looking for and get me I. And out the door with no hassle.
