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January 2024 by danielle
Great experience with Randy at Jones used! also great experience with Derrick B in Toyota services and everyone in between! Won’t go into detail here but will say they took great care of everything and made it super quick and easy! Highly recommend
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January 2024 by Olivia Dixon
JOSH SMITH period. … Josh Made my shopping experience a breeze. He worked with my budget, sold me my dream car, and got me a great deal!!! 10/10 would recommend him as a first time buyer!!
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January 2024 by Jade Elizabeth
I was in the market for a new car after my engine stopped working on my last car . Decided to put in an inquiry on a car I liked and was put into contact with Randy Meldron. Randy helped assist me all the way through. He and the lovely finance guys at Jones were able to put me in a newer car than I was looking at.Thank you Randy for a great experience!
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January 2024 by Kirkwood Gillespie
Avoid this dealership at all costs. Purchased a vehicle there 2 months ago. Was told by the sales team they did an inspection and changed the oil. Received a message in the vehicle stating the oil was dangerously low. I know there was not a leak becasue two days before the alert the vehicle was on a lift to have the plastic under carriage removed. No leak was identified at this time. I added four quarts of oil and it was bone dry and smoking. Vehicle is currently at the shop and will likely need a major engine repair. I called the original saleman, Meena, and was smuggly told there's nothing they can do and it happens. Amazing how great the customer service is when their commission is on the line and how horrible it is when they sell you a lemon. They are a volume dealers who has become to big to fail. If they only sell 10 lemons out of a 100, the good reviews will far outweigh the bad. Highly recommend you don't take a chance at being 1 of the 10. They could care less.
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December 2023 by max rizk
I was shopping around as many dealerships in NY for the perfect BMW. I always wanted one. I figured I’d check jones used car dealership because my dad recently bought his truck from there . So i check their website and i saw a beautiful 5 series. So I called Meena the sales man my dad used and drove to Maryland. Walking in Mr.Meena Hermeena greeted me. I showed him the car I was looking at and the car I wanted to trade in. Mr.Meena was not only professional but also took the time to show me the car, test drive it look at all the features in it and answered every single one of my questions with respectfully. He wasn’t agitated by my many questions nor was he pressuring in me in buying the car. With in a couple of hours I took my new car home back up to NY happy and satisfied with the service I received at Jones. Both my dad and I love the service at jones used car dealership and we definitely appreciate the professionalism that Mr. Hermeena showed. Highly recommend jones if you are looking for a car and Definitely recommend Mr. Meena Hermeena as the sales rep to talk to.
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December 2023 by carletta lewis
I'm so pleased with my purchase, I went there with my trade and it was a amazing experience. Everyone was so nice and the process was easy .I love my new car and I will recommend this Jones Bel Air to look for your next vehicle. RANDY IS EXCELLENT 5 STARS! RUN TO JONES BEL AIR!
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December 2023 by clark shelton
I contacted Jones CDJR about a 2022 Chrysler 300. We spoke in length about if this car was a certified pre owned and the condition of the vehicle. They assured me it was a certified pre owned and we went though in detail what that meant and what was included vs a used car. They even sent me an email stating the car was in excellent condition. I drove 3 1/2 hours to the dealership to see the car. When I looked at the car it was obvious the car was not in good condition. It had scuff marks on the door seals, was dirty around the plastic moldings and carpet and had stains on the seats. What was really bad was the back yard repair job from when it was wrecked on the right front side. You could see bondo on the right front vender, welds broken under the hood and were the front end did not aline, including the bumper sticking out the left side.I took a very strong tone as I think they did this on purpose and was trying to pull a fast on on me. I told them there was no way anyone would ever certify a car that had been wrecked and it was obvious no one had looked at it. They claimed the car report showed it was undamaged. I immediately left.On a hunch, I decided to call my employers True car service though Perk Spot. They found the car which was list as having frame damage. They also confirmed that it is not a certified pre owned. So they basically strait lied to me.The car is still listed as an undamaged car on Jones CDJR website.
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November 2023 by Rachael Franks
We had the best experience with Athena. She was helpful and patient as we looked at many cars. We got a great deal on a Palisade and are so happy. Would highly recommend!
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October 2023 by Adama
I looked online for different cars found the one I was looking for. I scheduled to visit the dealership and met with Elizabeth who helped me so greatly making this a simple car buying experience. She answered every question and was very patient. Thank you Elizabeth and the other staff for being the best at helping my car buying experience.
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September 2023 by Phillip Bichy
Meena Hermeena was my sales associate. I went to Jones looking to upgrade my current vehicle. I had an amazing experience. This is the fifth vehicle I purchased from the dealership, and by far this was the best experience purchasing a vehicle that I’ve had. He was honest, professional, and friendly. I will come back to Jones because of the experience purchasing this vehicle.
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September 2023 by bethany birchfield
Great experience. Our salesman Meena was fantastic! He was super patient with us during the whole process. Got my dream car! Woohoo!
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September 2023 by Joseph Engle
I came to jones used cars 9/7/23 to purchase a used vehicle that was on internet I asked the gentleman in white shirt can't recall his name about the vehicle he said sure I will go get it, its not on this lot, he never left lot comes over says car is gone I ask, do you have a similar car he said no, only newer cars so I left because I could feel his dishonesty. Went to jones kia seen Phil, not only did Phil bring car I asked for from first guy, Phil sold me a better car. Hire more Phil's stay away from guy's that forget about the customer.. Thank you Phil my son loves his first car.
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September 2023 by Andrea Harrison
I went there on Thursday and met with Brandon Campbell and left with nothing. Not even information on the value of my trade in. They claimed that while a "separate source" found my cars value to be at 18500... their Kelly Blue Book suddenly stopped working, and they couldn't get a more accurate value and said he'd call for me to come back. Well I also heard one of the guys working with him say "well that doesn't include all the other stuff we need to do." And so he sent me home, with no call back. Why? Because they didn't want to honor the value. I told him I wanted to see what my negative equity would be and the value of my car. And I left with nothing, and even if they couldn't get me the negative equity I wanted I was open to seeing the payments with it. But their loss, and thanks to Chrysler Dodge Jeep Ram Heritage in Parkville, I was able to get in to my 2021 Jeep Grand Cherokee. I will never go to Jones again.
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August 2023 by Allison McNally
Excellent service! Steve (salesman), Dave (sales manager), and Dave (finance) were very accommodating, friendly, and straightforward. We appreciated the transparency from this dealership!
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August 2023 by Charlie Bach
Mr. Meena was able to help me and my parents swiftly find a quality starter car while keeping us in check and always informed when we had questions. He did all that too with a comical personality- making looking for a car something enjoyable. Couldn’t be more pleased and content with the car I’ve been driving around all thanks to him.