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October 2023 by bonnie wilkins
I made an appointment for a haircut and highlights on their website. Stupidly, I made my appointment for color, not highlights. When I came to the Jordan Thomas salon, I explained that I think I might have signed up for the wrong procedure on my hair, and I did. My stylists did not have the time for my haircut and highlights, unfortunately. This was my fault. The stylists working that day went over and above to help me out. Within 2 minutes I had an appointment with a different stylist who could take me a little later in the day. I was so grateful to still be able to have my hair done, when it was my fault for asking for the wrong service when I made the appointment originally. In the two years I’ve been going to Jordan Thomas, I have always left happy!
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August 2023 by Madeleine Sharp-Smith
I have heard that I do wonderful work and I have seen some of it and it looks wonderful. I did not get a warm feeling when I set up an appointment for a consultation, and instead went to a different salon which was phenomenal so very glad I made the change.
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August 2023 by heather hundt
Staff is very friendly and knowledgeable.It's pricey but - really - everyone is more expensive these days.
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July 2023 by Cevina Garner
I love going to Jordan Thomas for my massage and facial maintenance. Their schedule books up, but I am never disappointed with the therapists (especially Claire who is in the Massage Therapy Hall of Fame ?). The staff there are always friendly and accommodating. Will continue to have me as a client!
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July 2023 by Sydney Crofton
I'm so glad I chose Jordan Thomas to do the hair and makeup for my wedding! They did my hair and makeup as well as the rest of my bridal party and my mom. Nikki did our hair and she was fantastic! I didn't have a specific hairstyle in mind, but showed her several pictures that she used to create the most beautiful updo for my wedding. She was efficient with her work, but left no hair unaddressed. Kelly did our makeup and I couldn't have been more pleased with the result. I don't wear a lot of makeup at baseline and was going for a more natural look - Kelly nailed it and made me feel beautiful! Both stylists were great about listening to individual requests and making sure each girl felt their best for wedding day. They were efficient but effective with their work. I cannot recommend using their services enough for your wedding day!!
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July 2023 by Susan
Fantastic experience at this salon. Professional and friendly service with wonderful results. Variety of salon services offered at several price points, extremely clean salon with great staff. Will definitely be returning and spreading the word!
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May 2023 by Stephenie Sheung
Friendly service, knowledgeable professionals. Reasonable prices when I took my daughter here for a child haircut, and her stylist gave her plenty of haircare tips and recommended products. Also recently came here to try out their spa services and had the most relaxing deep tissue massage. Will definitely schedule another visit soon.
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May 2023 by Angela Moran
AWFUL customer service!! This salon has MAJOR communication issue between guest and the salon staff. I had a appointment scheduled , I checked in with the front desk staff 10 min before my scheduled appointment time. After sitting and waiting for an entire HOUR, I finally went up to the front desk to ask how much longer it was going to be. Upon inquiring about the wait time, I was then told my stylist had went home sick EARLIER in the day. I asked why I was not notified when I CHECKED IN that my appointment had been cancelled or why I was not told my stylist was sick upon checking in. I then asked why I was told to have a seat after checking in and allowed to waste my time if they knew my stylist was not in the building!! All I got from the front desk is "sorry my stylist will call to reschedule me when she returns to the salon". This is Absolutely ridiculous that this salon has such an incompetent front desk staff working. It's unfathomable you would check in a guest KNOWING your stylist was not even in the salon and allow your client to sit for an hour waiting for a stylist that isn't in the building. If I had not gotten up to ask how much longer the wait was going to be, the front desk would of never come over to tell me. This isn't the first time this salon has had a communication issue. I have had this happen two other times, my appointment has been cancelled due to a staff issue, and no one bothers to call me in advance to cancel, so I come to the salon and waste my time driving to the salon. This company does not care about its clients valuable time!Services: Balayage
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March 2023 by Melissa Carlson
Today was my first experience at the salon. Roxanne Is an amazing stylist that went out of her way for me time and time again. She is kind, professional, and an expert in her field. I will come back again thanks to her kindness and art of creating the perfect balayage look!Services: Haircut
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March 2023 by Mary Harris
I have been going to Samantha D. at the Bel Air location for highlights, cut and style since 2019. Sam is cheerful, personable, professional and very good at what she does. My highlights last about 3 months. The salon staff is friendly, the salon is clean and you feel good just being there. I highly recommend Jordan Thomas and, especially, Samantha!
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January 2023 by Lily W.
This is the 3rd time I was given wrong information when I call the front desk to make an appointment for hair services. The receptionists at Jordan Thomas's are incompetent. I went for a hair cut on 1|11|23, was told a level 2 cost $49.00 , and when I went to pay the receptionist ask for $60.00. She didn't apologize and said The reason was there was a rate change within that week. I was not happy , but for 11 dollars difference I was not going to make a scene, I will just never do business with Jordan thomas again. Also, for $60.00 , as far as the hair cut took maximum 10 minutes. Kristenc the hair stylist did a blunt cut straight across the back of my hair, didn't pin up or separate my hair at all. Such a simple cut and charge me salon price. A stylist at hair cuttery does more than that.
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December 2022 by Sharon Schutz
I have been a customer for a long time and I just love Nikki. She does everything that l ask her to do. Nikki is so easy to talk and always so kind. I get so many compliments on my haircut. I am so glad to be her customer.Service: Haircut
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December 2022 by Karen Bloom
Great skilled service with a pleasant and knowledgeable spa technician. My go to place for the best at making me look my best.
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December 2022 by Isabella L.
I am extremely disappointed I have been going here for years and every time they screw something up. the last time I was there the hairdresser cut my hair diagonally ! she also put it in french braids which were horrible.
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November 2022 by Stephanie J.
They were able to get me in for a last minute appointment. I was taken care of and had a relaxing experience while getting my haircut! Would recommend this salon to anyone!
