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March 2024 by Kanne
Had a wonderful experience. The doctor was thorough and friendly. There was up to date and advanced equipment. The staff were all super helpful. Andrea and Kim were absolutely amazing. They went above and beyond to make sure we were happy and comfortable with our glasses selection. This is our new place for eye exams and glasses.
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January 2024 by JB Lighter
Who would go into Macy's to buy new pairs of eyeglasses?Well, at Harford Mall in Bel Air, we've been to LensCrafters. Tucked just inside the front Macy's door is a compact LensCrafters shop.The layout is deceptively small. There are hundreds of different frames filling the drawers as well as the shelves all around you. Unlike VisionWorks, at LensCrafters, Tamia immediately welcomed us with a charming smile & a genuine hello. She offered to help, asked key questions about the characteristics of the frames we'd like to wear & went looking for them, to fit the small sizing my wife needed. Alternatively, in VisionWorks, no one will help you find your frames: they leave you to do it for yourself.But at LensCrafters, our assistant Tamia could not have been more helpful. She offered advice on many topics, & always illustrated the differences between our options by showing us lenses that were in the store.The LensCrafters prices include a 50% lens discount for AARP & AAA. VisionWorks discounts 50% only for AAA. LensCrafters will sell you genuine VariLux lenses, not just other manufacturers' best (but poorer) imitations of VariLux.The small size of this inside-Macy's store is deceptive. If you want to be welcomed warmly, treated as a friend, advised by an experienced assistant, and helped in finding the right frames for you, as well as the lenses & treatments that will best meet your needs, we highly recommend Tamia at the Harford Mall Macy's LensCrafters store.
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January 2024 by Joseph Burchette
Both the Doctor and his assistant was very nice and explained everything to me clearly which made it a very pleasurable experience for me...They both deserve a raise...?
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October 2023 by Kathleen Voso
Tamia at the Harford mall macys was so kind and patient with me, took extra time to make sure I was happy with glasses!
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June 2023 by Dina Gentry
We had a very positive experience with my son getting his eye exam and glasses today. Tamia was very patient as my son changed his mind on the frames he wanted after she was almost complete with placing the order. She explained all the options without trying to over sell and found an available discount for us as well which was added plus.
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June 2023 by Alexander Conley
I always go to lenscrafters for my glasses needs. I'm newer to maryland so I went to the white marsh location. It was nice. Recently I went to the bel air location in Macy's on June 6th. Andrea and Tracey were phenomenal and really had a 10/10 customer service. I work retail myself and it was refreshing and genuine to get the same type of energy back that I like to give to my own customers. They made the entire process so easy and entertaining. I will definitely return to this location for all future prescription needs. Those ladies deserve a raise and some extra PTO. Great job!
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April 2023 by Sommers Richards
Tamia has been taking care of me for a few years now. She's always professional, helpful and friendly! Dr. Wood is also great! Thanks for taking care of my eyes! Good service is hard to find these days so, I will continue coming here until that changes!
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April 2023 by Deanna Wood
My exam experience was excellent. Dr. Wood was very thorough and informative. I would definitely recommend him to my friends and family and everyone else.
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April 2023 by Donna Hammerbacher
Dr Wood completed my eye exam in a polite and professional manner. He explained the condition of my eyes in a way I was able to understand. I was able to easily select a new frame from variously priced items. I would recommend Lenscrafters at Macy's to anyone needing new eye wear.
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March 2023 by Kizzy Fraser
This review is long overdue, but lucky for us (customers), the staff at LensCrafters BelAir provides exceptional service consistently.I would be remiss if I didn't drop a name, specifically Tamia Evans. This young lady takes her time to give you her substantive feedback on your eyewear selections.She will give you a “yay, nay, let's keep looking.” And I so appreciate and love that!I started using the service at the BelAir location about 3-yrs ago and have not been disappointed. Once the service continues to exceed expectations (as it currently does), I don't intend to stop my patronage.One must leave a business satisfied, and I feel content during and after each visit.Thank you, Ms.Evans and Team.
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March 2023 by Sean Reilly
The service at the LensCrafters in the Bel Air Mall is great. I went in to get my glasses repaired and Adero saw me right away. She was friendly and fixed the glasses quickly. It's a great store.
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March 2023 by Mike Crogan
Let me preface this by saying I've worn glasses for 28 years and have NEVER had a single issue with any new pair.That is, until I went to this LensCrafters. And now I can say I've had issues with 2 pairs because after 300$ and over a month of waiting, the remade first pair was still incorrectly fit/measured.
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March 2023 by Ari Roth
DR. Wood is wonderful! He got me a new prescription and they are wonderful! Tracey and Andrea were so sweet! They helped me with everything I needed! Thank you to LensCrafters for the epic experience!
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February 2023 by Dat Tran
the staffs were friendly. I was acknowledged by Tamia as soon as I approached the counter with a welcoming smile. Doctor Wood was friendly and knowledgeable. He made me feel comfortable and relaxed. He explained to me about the condition of my eyes and solutions. Tracey spent time to help me to choose an eyeglass that I want. She patiently listened to my needs and offered a best solution to fit my budget and needs. I would highly recommend this location for anyone who needs glasses.
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February 2023 by Jenia Segletes
DR. Wood is wonderful! He got me a new prescription and they are wonderful! Tracey and Andrea were so sweet! They helped me with everything I needed! Thank you to LensCrafters for the epic experience!
