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March 2024 by kate edmonds
Liz helped us check out and she was amazing. She really went above and beyond with her customer service and she was beyond friendly and very personable through the whole process. You really don't fi d customer service like this anymore. Thank you!
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March 2024 by Kevin Forrester
Excellent experience. Very easy, personable staff, and Liz was awesome!
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January 2024 by Elyse Fiorito
I will not return to this doctor. The front of office staff seemed lovely enough but the doctor is so rude and off-putting. He scolded me like I was a child for getting contacts online and not through the office because it is illegal. It is not illegal for me to buy them it is illegal for the site to sell them. Direct your grandpa lecture to them, not a patient.
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December 2023 by Suzanne Vernon
DO NOT ORDER CONTACTS FROM HERE!Their lab gave me the wrong prescription and then accused me of ordering from another place, even after I explained to them that my insurance only allows me to order through my doctor's office. I even tried to reach out to the General and District manager, and they refused to accept that their lab made a human error. I now have to pay for another set of boxes due to their error.I have been a client since 2014, and now they will lose me forever.
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November 2023 by Richard J. McCarthy
The Staff at My Eye Dr at Tollgate are the greatest. They are so kind and helpful. I had to go several back times due to me getting contacts for the first time and each visit was so pleasant. The Staff could not have been more professional and kind. I will recommend this place to my friends and family.Richard M.
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October 2023 by Sharron Johnson
Had a very thorough eye exam by Dr B, and he gave me some great recommendations for issues I'm having with my eyes.Associate Lisa, who also wears glasses, helped me with decisions for the specific types of lens that I needed and it was a pleasant experience.
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September 2023 by marvy padilla
This place does not want to see Veterans in person. Once I told them my insurance was through the VA they cancel my in person appointment and wanted to reschedule me to do it through video! How disrespectful and sad that this is the way they honor the veterans! No thank you I will go to a place that are great full for our service!Army Vietnam Era female veteran
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August 2023 by Jamie M.
They made my son see a doctor over a video call instead of an actual human and didn't bother to mention that by them making him see someone over video his prescription would only be good for half the normal time. Now he has to start school without being able to see well because his glasses broke and the prescription expired early.
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August 2023 by Anthony Miranda
Everything turned out great! Tabitha was a tremendous help! She was very knowledgeable, patient, and determined to ensure I was truly satisfied with my glasses. She also made sure I received the best deal for what I needed and what I was looking for in a pair of glasses. I would definitely recommend.
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August 2023 by Kevin Summers
The staff was truly amazing. Both Lisa and Elaine( I believe ) were great. I’ve never experienced such a wonderful experience in any customer service environment in my life. These ladies must be commended and recognized for providing such an awesome experience for myself and I’m sure for so many others!!!!!!
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August 2023 by zelmir4012
When I brought my glasses back because they were bent Elaine was able to get them fixed short term while helping get a replacement pair ordered and when I got my replacement pair Ms Lisa was nice enough to adjust the frames to fit my big head. The service has been remarkable everytime I come through the door. Thank you.
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August 2023 by Nikki Williams
It was easy to get an appointment. I took both of my kids and myself with back to back appointments, spanning over an hour and a half. Once checked in, the doctor was able to see all the of us simultaneously. The staff was very courteous and knowledgeable.My daughter's glasses came in, but with the frames my son had requested for his glasses. No problem! The lenses were checked and new frames will arrive in a few short days.I received a prescription, but learned it wasn't covered by my insurance. The doctor, immediately, wrote a new prescription for eye drops. Come to find out, they are on back order at the pharmacy. Called in and doctors was out of the office for four days. I figured I'd have to call back upon his return, but the office called me the morning he returned to inform me of a different prescription that was written for me.The aftermath of the appointment has not gone without hiccup, but I have been impressed with the doctors and staff being patient and communicating with me every step of the way.
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August 2023 by Brian L
Elaine treated me with the utmost respect, was super friendly, super helpful and patient. I felt welcomed and heart warmed seeing her smile as I walked in for my appointment. 10/10 would recommend MyEyeDr. for all of your optic care needs
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August 2023 by Adrianne Jacovitte
If I could give zero stars I would. Me and my whole family have been patients of My Eye Dr for YEARS but this was my first time at this location. I drove all the way from baltimore city and arrived at 6:06 for my 6pm appointment due to traffic. I was informed there’s a 5 minute grace period and there’s nothing they could do. ONE FREAKING MINUTE LATE. I explained that I was completely out of contacts and I had been waiting months for the appointment and it wasn’t until I started screaming and crying and practically begging for help that they offered a pair of trial lenses and a new appointment. The only reason they helped me at all was to shut me up. Extremely rude and unprofessional and I will never be returning to that location and neither will my family or friends or anyone else that I know because everyone is horrified by my experience. I understand the “policy” but i was one minute past the grace period they are just lazy and wanted to go home. They don’t care about their patients AT ALL. I am truly so disgusted. I’ve had better service at the edgewood McDonald’s.. if you know you know.
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August 2023 by Elaine Hutton
Great place! Received my glasses sooner than I expected. All staff members where great. The Patient Coordinator was so sweet and helpful with scheduling my son's appointment. Great experience!!