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February 2024 by Susan Sanderson
The guys were so nice and helpful when I went in asking for advice on how to loosen a tight nut on a faucet. Their advice worked!
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November 2023 by Chris L.
Anytime I’ve ever picked supplies up from this store, it’s always been easy and the staff is knowledgeable, and courteous. In my opinion, the quality of the product is better than if you buy from a big box store.
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March 2023 by Jack Cole
Over the last few years of dealing with NE, I've only had good experience. Staff are helpful, friendly. Merchandise is better quality and price than big box stores. Don't be put off by their showroom. Years ago it made me presume higher prices, when that isn't the case. Not going to sign into Yelp to correct the poor rating there, but Yelp is wrong. Full disclosure: I have no financial or family, friends ties to NE. I'm just a DIY homeowner.
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March 2022 by Steven Frasca
A lot to look at very pleasant help
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May 2021 by Chris K.
Today I needed an expansion pex angle stop, so I called the store to find out whether they had the part in stock. I was very happy to speak with a woman who told me that she had the part, and I made the drive to the store. Upon arriving, I waited for about five minutes until the sales person finished his conversation about Covid vaccinations with another customer. After that I was over, I told the salesperson what I was looking for. I told him that I had just called, and he went in the back to ask the other employees who had spoken with me. A manager became irate with the employee and told her that northeastern had decided to not sell the angle stop to customers who did not have a large amount of purchases due to a part shortage. The woman, thinking that I had suddenly gone deaf, then turned to me and told me that they were sold out. The manager understood how ridiculous this was and came out to tell me that he could not sell me *one* angle stop because of a shortage, and that the parts that he had were only for sale to high volume customers. I had called in advance to avoid wasting my time, and they just added insult to injury. Terrible customer service and I will never shop here again.
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May 2021 by Mary Z.
It's a little tricky to find, but worth it! When I was visiting my father, he asked me to come here to get a flushing mechanism for a toilet. I arrived armed with a sample and a note from my dad. After waiting in line less than three minutes, an associate took one look at the sample and note and brought me exactly what I needed. The best part--it was under $6! My dad says he regularly visits, and they've never steered him wrong. It's across from The Festival on 924. It's very near the corner, but I missed the sign, which is pretty low (be sure to look down!).
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March 2021 by Paul Lyon
Knowledgeable and friendly staff who know what they sell. Saved me a ton of money. Will be going back when I start my next project.
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March 2021 by Lauren Schoonover
They had the parts that I need, and Dawn was very helpful and kind.
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March 2021 by Chris Cunningham
One stop shop for all your plumbing needs
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March 2020 by Joe B.
Stopped in to look at hand held shower sprays and a rain shower head. The very nice lady at the top of the stairs sitting at a desk said she'd get someone to help us, that's when it all went downhill. She brought us this woman with no patience and a bad wig on her head. Had to call my contractor to ask a question at that time she walked away. When I hung up my husband look at me and said "I don't want to deal with this woman any longer". We agreed she was just nasty and left. When we got there we mistakenly walked into the first floor which doesn't sell what we were looking for and were told by an equally obnoxious woman behind the counter that we needed to go upstairs. We'll never go there again.
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March 2020 by Mark Kreis
I recieved great expert help from the counter staff. Very helpfull
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March 2020 by Fred Nawrocki
Did not have a clue of what kind of water filters I needed. Showed the pictures of what I was looking for. The young lady knew, I felt awesome that they know their business. Way to go Northeastern
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March 2020 by Dennis Riley
Very nice people
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March 2020 by Jarrell Oliver
Very helpful staff!
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August 2019 by Shad S.
This is by the far the absolute worst experience we've ever had with a plumbing and heating supply company. We purchased bathroom supply's and we had some things change in our plans and then we're told we could not return our items. Funny we did not even have our items yet nor were we called to let us know that they were in. Then they let us know that only the toilet was able to be returned the other items were special order. I then asked the sales lady why a tub or shower ceramic panels could not be returned? Answer "because they make them when ordered" I find it hard to believe they make tubs and regular sheets of ceramic walls and a vanity "special order". Again, this has been a terrible experience with this company. Beware!!!
