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February 2024 by Melody Miller
Great choice of baby reveal decorations.
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November 2023 by Rich corbin
It's all about the party here!
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November 2023 by shari Joyner
The people are friendly but a lot of stuff was sold out
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October 2023 by Kristen F.
My daughter and I had a situation while in this store today. Not even within a minute of us being there, I noticed a male employee looking at my underage daughter inappropriately. Being the protective mother that I am, I immediately asked the guy why he was looking my daughter up and down. His response back was, "I'm not a pervert." I told him that he was and walked away. I was then confronted by two blonde female employees. One asked what our problem was. I told her what had occurred. Her response was that the male employee is autistic and observant. There was no apology from anyone for his actions. Autistic or not, I am overally disgusted that this is the stores excuse. The employee was inappropriate, and the situation should have been handled a lot differently.
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September 2023 by Debbie Edwards
Brought in my own balloons to be filled with helium and the employees were very friendly and accommodating.
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August 2023 by Melanie keith
Ordered lots of balloons that were ready on time. Excellent selection of birthday balloons!!
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July 2023 by Tim S.
Some staff didn't have a clue of what they have in stock.
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June 2023 by Adrianne J.
Upon arriving to pick up an online order I saw that the color of some of the balloons were not the ones I selected online. When I brought this to the employees attention and asked if they could fix it I was told "um no we're out of helium" I understand there's nothing they can do about a helium shortage but I guess I would have expected some attempt to correct the issue or at the very least a sincere apology. I was not offered any kind of refund or anything but a "whoops nothing we can do" Balloons are not the end of the world however I specifically ordered them to match a theme. I even double checked the order to be sure I was not the one that made the mistake. Also my order did not come with a weight (I was under the impression that the silver weight is complimentary.. as it's been in the past) either way the least they could have done was give me a weight to make up for their mistake. I'm not usually one to write reviews but I have noticed the customer service going drastically down hill at this location. In the future I might consider taking my business elsewhere or at least ordering in person since you can't trust them to fulfill an online order correctly.
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June 2023 by Janella Johnson
I had to find additional party supplies that I needed and found them there which prevented me from having to go to additional stores.
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May 2023 by Sue Mack
Great selection of fun, bright & colorful decorations, balloons, cards and goodie bags & fillers!
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April 2023 by Cat Guerrero
We loved this place. We came out from Burbank, California for our niece's birthday party. Carly, Melani and Jasmin were so polite and professional. They gave us the best service and helped us with all our needs. Party City is very lucky to have these 3 employees working for them.
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April 2023 by Heather Marie
Glad to get balloons I bought elsewhere filled up for just a few dollars!
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February 2023 by Bogdan Novacescu
Good store. Very friendly staff. Helium availability was a plus
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January 2023 by Alice Wonderland
I think store was great. The staff was very helpful and friendly. I was able to find everything I needed for my work Grinch day.??
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October 2022 by Karen Preston
Having a very important event next month and had questions re Balloons. Called the store, and was immediately speaking with the friendliest manager, Angelina. She went above and beyond!I want to tell her bosses how grateful I am for her help and professionalism...Thanks Bel Air Party City and Manager, Angelina.Karen Sunnie Preston