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July 2024 by Michele Snead
If I had an option of zoro stars would give them that sale items never ring up on sale have to go back to get correct and they are rude about correcting thier own mistake
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July 2024 by Scott
They need to stop selling reptiles they no nothing about them
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July 2024 by Lisa Mays
Very clean store and organized well. Easy to find products on shelves and helpful employees.
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July 2024 by Joyce Lovelady
I bought 2 Parakeets one blue and 1 yellow.I named them blue and Leo.
Love their Chirping
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July 2024 by ND. Andrea Perez
Always good for our dog!
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July 2024 by Josh Rowan
Got a bearded dragon love him . Staff is great.
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July 2024 by Marian Sobus
We take our Indiana to the Pet Hotel, Dog Camp and Grooming at the Bel Air location. All experiences have been extremely positive - she loves the staff and thoroughly enjoys her days there. The Grooming Center is wonderful - just took her today and Laurel always does an excellent job! Indiana looks so pretty, she is all trimmed up beautifully. Thank you Laurel for your experienced talent grooming our girl and for being so good to her!
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July 2024 by Jannette Padilla
Nice drinks, Jo was our waitress and she was very good. Chips with queso fundido were delicious, and the drinks ? too.
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June 2024 by Ryan Rush
This is definitely a PetSmart
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June 2024 by Josh S
Another awful experience at Petsmart.
Booked a boarding appointment with the Bel Petsmart Pet Hotel Air location weeks ago for my two dogs. Showed up with my vaccination records and waited while the front desk employee checked over the records. After a few minutes the employee (did not catch her name), told me that she cannot accept the printed records - she needed them e-mailed from the vet office. I told her my cellphone was in my car.. and would it be ok for me to leave my dogs while I run out and get it? She told me no, so I asked if she could call the vet and she obliged. Poor customer service if you ask me.
After speaking with the vet, she refused to take my dogs because the DPP vaccine requires the entire series to be complete before they can offer service. The Petmart vaccine policy (see images) does not state this, nor was I told this over the phone when I booked.
We are going out of town tomorrow so this was super inconvenient. This is the second bad experience using Petsmart boarding. I didn't post a review last time but I coulld not let it go this time.
I left, and called Dogtopia who were super friendly and accommodating. They took both dogs on short notice and their customer service was exceptional. I will not do any business with Petsmart for any reason moving forward. They have permanently lost me as a customer. Bad customer service and poorly communicated policies.
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June 2024 by Larry Leiser
Rude workers… can’t answer the phone
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June 2024 by Morgan Daley
Do not recommend this place at all. Dude with a beard on front register was completely rude and had absolutely no customer service skills at all. He made my daughter cry because he wouldn’t sell her a fish. He shouldn’t be working near people at all. The lady working the fish was very kind and helpful but thanks to the jerk working front register I’ll be taking my business to petco.
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June 2024 by Will Martin
Adopted a 3 yr old pitbull terrier and went to grab some must haves for when he's comes home to us . Had a cart full of items and spent less than we thought and was surprised and pleased with how much we saved by going into a pet store rather than Walmart . Definitely recommend and will be back
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June 2024 by Rudolph Glanville
Slow and under staffed. Almost walked out.
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May 2024 by Stacy Garbarino
Took two of my dogs on Monday and they did not do stuff that was on the list of things that would be done. My husky has Lots of hair around her paw pads, and they didn’t clean that up. My lab came back with major dandruff and lots of loose fur all over their body. Highly highly disappointed in how my dogs came back and were supposedly cleaned and groomed.
