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June 2023 by Gerry Heavener
Too expensive and they raise rates every six months and sometimes sooner than that. They have no consideration for Senior citizens or military retirees. We were denied any discounts, whatsoever.
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May 2023 by Eeby Deeby
The place has a severe rodent problem, especially on the first and second floors. Third floor is hot and humid no matter where we go. Their insurance company is infamous for either not covering what they promised using legal loopholes, or for delaying payments upwards of 2 years. Please choose a better facility.
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May 2023 by Luke Hofmann
Phoenix and Jamie were amazing and very helpful. Thank you for the service.
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November 2022 by Mark Wilson
Great people to work with. Security looks much better than the place we left.
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October 2022 by Jackie M
Excellent location and great staff. Only issue I found while using this center over the course of 3 yrs between my and sister was the amount of increases that were quite steep compared to other storage locations. Hopefully the greed of covid is over and you honor the original price.
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September 2022 by Bryant Williams
I really appreciated such excellent service from the front desk personnel at this establishment. They have and will go way and beyond to make sure each and every customer is satisfied. I definitely recommend them to everybody!
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September 2022 by E Ra
Perfect location, excellent manager! Ciara provided the most professional, friendly service out of any storage space we’ve ever used. Not only did she work hard to get our needs met, but she made sure we were 100% happy. This will be our go-to whenever we need storage!
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June 2022 by Eva Merryman
Perfect location, excellent manager! Ciara provided the most professional, friendly service out of any storage space we’ve ever used. Not only did she work hard to get our needs met, but she made sure we were 100% happy. This will be our go-to whenever we need storage!
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June 2022 by Joe Bero
Property Manager was friendly, organized, and willing to help. You can tell customer service was important to her.
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April 2022 by Keith Floyd Jr
A very convenient set up, you will pay for a decent size unit but comparable to those in the area. Even if you have an upper floor unit, the ease of getting to it makes this location worth while. Has roll up doors and regular doors for using carts to bring your stuff in, elevators are big and can almost accommodate 2 carts at a time. They offer month to month terms, which is another reason why we chose this one. Believe it or not there are others that require 6 months commitment or even a year. I recommend for anybody in the downtown Bel Air area, ease of entry and very close to many residences/businesses.
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March 2022 by Roslynn Patterson
I had been a Self Storage Plus customer at the Bel Air location for almost 4 yrs. until early this month, February 2022. My experience with the storage facility's staff throughout the years was always very professional and pleasant. The storage units, security system and grounds are well maintained. I experienced superb customer service support from Ciara, the Manager, and her team when I expressed the need to end the space rental. I am living an hour and a half away, incurring a monthly rental cost for a space no longer required and overwhelmed with the thought of going through the 'STUFF' remaining in storage. Ciara was very understanding and accommodating in my preparation to clear out the storage space. The quality of customer service during my EXIT showed how I was a 'valued customer' as much as my initial ENTRY as a new customer. I would highly recommend this storage facility to others. Self Storage Plus in Bel Air, MD - THANK YOU!
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March 2022 by Taneka Singleton
The biggest unit needs to be bigger. Not enough dollies but it worked out. Didnt know how to get out took a few. Elevator is scary. Priced good as long as your not staying past a month..355 after..43 with first month free just pay utility fee
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March 2022 by Shahin Yousefi
UPDATE: the operator has changed the terms again, raising the rate yet again. I’m dropping my rating to 1*.ORIGINAL: Units were as advertised, but they changed my price partway through the term, shortly after we signed the contract.Then, when I downsized from two 10x10s to just one, they said the overall price would drop. However, once they changed the contract to be just a single unit, they actually raised the price of the single unit to be the same price as both units combined previously — they said there’s too much demand in the market and if I didn’t like the new price I should just vacate the unit completely.Shady business practice in my option, I don’t appreciate being treated that way and wouldn’t recommend them to someone else.It’s also worth nothing that the security gate has been broken on several occasions, so anyone can drive into the lot without a passcode.
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February 2022 by stacy farrell
While pleased with the storage facility overall, I will be looking for a new company. There have been way too many price increases since I first signed up. The price is now ridiculous and I know after checking local competitors I can get a lower monthly rate elsewhere.
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January 2022 by Kim Barnes
Nice clean facility with friendly staff however I have had multiple rate increases in the last 12 months. To be fair, I haven't taken the time to compare my current rate with other self storage facilities in Bel Air, maybe they have all increased. But unless Self Storage Plus will lock in a rate, I would expect frequent increases. I'll be price shopping this spring.
