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February 2024 by Henry Snyder
Very polite and professional. Took their time to help explain and help us.
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February 2024 by BAMBAM.R6 -
Everyone there is very polite and professional. Highly recommended to get glasses here.
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February 2024 by Lynne Whippo
Very happy with my experience. Everything went very smoothly. It was very busy but the staff worked very hard to keep things moving. Pleasant and hardworking staff which made the visit very pleasant.
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February 2024 by Elizabeth Broccolo
My first appointment I was prescribed the wrong contact Rx, then offered a follow up to correct the issue but after waiting 40 min past my scheduled appointment, I left without being seen. Extremely frustrating.
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February 2024 by Ally Barber
Jeff is so amazing!!! Great customer service and fixed my broken glasses in 3 minutes!!
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January 2024 by Danielle Brent
I was greeted when I first walked in. I was taken right on time. Everyone was very friendly. I was in and out within an hour little over which was great able to take care of this appointment on my lunch break.
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January 2024 by J Blighter
We have been buying glasses from VisionWorks for over 10 years. In January, we visited the Bel Air VisionWorks at Harford Mall. That was the last straw. We don't expect to return.At about 11:00 AM, we arrived. No one said hello or welcomed us to the store or asked how they could help. We waited along with several other customers, who also appeared not to be getting much if any help. The 2 front desk attendants told other customers that they were short-staffed.My wife went looking on her own around the frames. & found nothing suitable. After 20 minutes of waiting, still, no one had said hello or offered to help. We left and went to LensCrafters (inside Macy's).In contrast at LensCrafters, we were treated royally. The experience at LensCrafters was totally different from the failure at VisionWorks. The LensCrafters prices are about the same (including a 50% lens discount for AAA & AARP), & they will sell you genuine VariLux lenses, not just other manufacturers' best (but poorer) imitations of VariLux.
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January 2024 by Gloria Morrell
Lauren, my salesperson, was extremely helpful in choosing my glasses. She was very knowledgeable about the insurance plan, and what package deals you had with the lenses. Lauren's personality was very upbeat, and friendly. I would highly recommend, Lauren You should as well, and give her some kind of recognition. It's salespeople like Lauren that keep repeating customers.
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January 2024 by Cristy Zivanov
I have been a customer of this location since 2003. Now, when I travel to Maryland from Hawaii to visit family, I get my eye exam and glasses done by the awesome staff at Visionworks Bel Air. The employees do such a great job that even if my glasses aren't ready before I fly home, I still order and they mail them to me within a week.
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January 2024 by mitchell lewinski
Always a good experience
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December 2023 by Terri Willey
Staff are friendly and courteous, very willing to help you with everything from explaining the various testing machines, results of eye exam, and finding the best prices for eyeglasses/contact lenses. Highly recommend this location.
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December 2023 by Barry D. Noe
Staff has always been welcoming and great to work with.
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December 2023 by Tommy Martin
Megan and Matt took great care of me Matt answered all my question I had about the equipment and what each thing did. Megan helped me out with all my insurance stuff aswell helped me with all my questions about my contacts and glasses. I will 10/10 be coming back and asking for them both again.
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December 2023 by Karen Tracy
Great experience. Megan was so very helpful and the decision of my glasses and the lenses for me to use.
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December 2023 by Karen Holland
I was pleasantly surprised at the efficiency and professionalism at this location. I was under a time crunch and was in and out in time while being shown outstanding customer service!
