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February 2024 by Ap Kp
Overall I found what I needed for my car, good price and very friendly staff.
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February 2024 by Vicegerent Arise
Great customer service
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December 2023 by Gary Ricketts
Great place.Came in to check battery.Older gentleman said I needed new battery.Put in the diehard and was on my way in minutes. Great service.
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July 2023 by carlton tucker
My service engine soon light came on yesterday so Today (3 July) I was right outside the Advance Auto store at 8;55 “to see” if they could do a diagnostic “when they get the time” - the sign said they opened at 9 - well they opened at 0859 and by 9:01 the PROffesional technician (about 25 yrs old) was performing the diagnostic and told me what caused the light to come on - I wasn’t ready for such prompt service - couldn’t believe it - I shared my thoughts with him and he replied “I learned a long time ago it’s the small things that mean the most to a lot of people” - that PRO is well beyond his years pertaining to customer service- started my day with a smile thanks to him
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April 2023 by Sol SELËNTOR
Sheila was fantastic! I came in to quickly grab some parts for my car! She helped me out with the quick order. Her friendliness and professionalism made this an excellent experience! I’ll be back in a few days! Thank you.
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April 2023 by Flor Hernandez
I had a great costumer services since the day I come to looks for the parts for my car with Steve that was on Monday but today Friday I come to get the part that I order here and the lady was so nice and kind that she ask to an other employee to help me to carry the parts to my car I really appreciate you all dor doing a great job!! Thanks you soo much
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February 2023 by Dawn Steinberg
People were nice and efficient
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September 2022 by Scott Schlogel
Just came in to buy a product. 3rd store I been to. Trying to get working today. I had a $100 and they had just sent a guy to the bank so they didn't have change. The young cashier helping me "Darwin " Is what it says on the receipt. Anyways he went to every employee until he found someone to break the bill. I was able to get the product I needed because this cashier went above and beyond for me. Very impressed with this young man's willingness to find a solution when all his managers told him to tell me to come back later and walked away.
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September 2022 by Savannah G.
Manager on duty attitude sucks. She's on the phone complaining someone wants to make a return in the morning..... do better. Older man didn't want to help either. Terrible service.
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July 2022 by Joe Woodring
I purchased a 3 ton floor jack from the website, with the order to be sent to pick up at this location. I used the floor jack once before it stopped working. Oh sure it can jack up a person (how the staff tried to prove to me that it was working), but it can't lift a car. The second time I tried to use the jack, it only lifted about 6 inches, and wouldn't go any higher. I took the jack to a mechanic who confirmed the issue.The jack had a 1 year replacement warranty. I took the jack back to the store within the 1 year. The manager (I assume, due to her haughty attitude) told me all online orders must be resolved through customer service and not at the store where I picked up the order, because the order wasn't in their system. I was on the phone with customer service in front of the lady when she said that, and the customer service rep asked if the lady had looked up the order to which she said "no, because it won't be in our system". The rep said it would be; the lady in the store wouldn't even attempt to look it up.I was told I had to purchase a new jack at the store (oh, it was out of stock, but in stock at a different location). They offered to have it shipped over to my local store, later in the day, or possibly by the next morning. After I purchased, I was told they would refund the purchase when I came back to pick it up. I said "how will the employee working when I come to pick it up know to refund the purchase?" The employee I was speaking to (not the lady manager) named Christ O. wrote a note on my receipt directing to refund the purchase when I picked up the order. I was told by customer service that since the store had my phone number, they would call me when the jack was delivered to the store.I came back the next day to ask if the jack had come in, since I hadn't received a call yet. The same lady manager was at the store, so I attempted to speak with her. She told me 1) the jack was never going to be delivered to the store, 2) I had agreed the previous day to go pick it up at the other location (a flat out lie), and 3) that the refund would not be given by the store (contradicting the note the employee had written on my receipt) and that I needed to get a refund through customer service WHO DID NOT EVEN DEAL WITH FORCING ME TO PURCHASE THE 2ND FLOOR JACK.I left the store and called customer service. While on hold with them, I looked up the location of the store where my jack supposedly was. It was 19 miles away in District Heights. While on the phone with customer service, I was informed that they could not refund my purchase, because it had been done in the store and not online. But they would email me and ask for a picture of the receipt, to get authorization from their superiors to refund my purchase. When I got the email, they offered me store credit instead.I don't want store credit. I want my money back. I'm not shopping at an Advance Auto Parts again. Terrible in store service, from the manager. Christ O. is a good dude. The customer service reps seem fine on the phone. But this is a ridiculous hassle and you've lost a customer. Hope it was worth it!
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June 2022 by Emory L.
Small auto parts store. Service is sketchy. Many times you go in and nobody is at the counter. Very slow to ring you up once they appear form the back.
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May 2022 by Raj Shrestha
Usually go there to buy my car parts. Friendly staff.
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December 2021 by Nana Kwame
They usually have everything I need and customer service is great ?
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December 2021 by new mosez like da Real moses da king of Kings
They didn't have what I wanted Saturday December 18,2021 2:02pm
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December 2021 by Henry Gas fitting
Great help finding auto parts
