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September 2023 by J O
Terrible drivers open packages before delivery and steal what they like.
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July 2023 by Beth Scheffers
Packages are always delayed. So many issues with my deliveries. Always hate it when packages ship this way because its ALWAYS a hassle.
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May 2023 by Milton Palmer
Rcvd message package out for delivery… guess what no show no notice no indication of redeliver. Now had to wait until 8 am when customer service is open. First it’s give them until 9 pm…guess what More BS…now told I MIGHT GET AN EMAIL WITH A UPDATE FOR DELIVERY OF MONDAY
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April 2023 by Fog Horn
Fedex is the most incompetent delivery service.
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January 2023 by JAYNYCE907 McMillan
OMG! Why are they still in business!!! I've already expressed to my shipper that if I find out in advance that anything is being shipped by Fedex Ground, I will not be ordering. My complaint is the same as so many others I've seen here. I followed the instructions of a Fedex Rep of where to go on their website and update the delivery instructions to have my box delivered to my apartment door for I feared that a lazy driver was going to leave it at ground level in an unsecure location. What did he do? JUST THAT! I will be following up with a letter to corporate, as well as Consumer Affairs, Attorney General and whoever else might be in a position to do something about this.
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December 2022 by Taylor Smart
A package was shipped from Best Buy and FedEx was the delivery service. The driver scanned my package as non deliverable due to the address being business closed. The address was the local post office which was open at the time the package was scanned at 10:15am. I then reached out to the establishment on record and I was informed by associate that I would have to wait until the next business day to receive my package or until 3 or 4 oclock pm when the driver returned; which was five hours after the current time. When I asked why couldn't the driver just redeliver the package since the business was not closed she stated that she would make a note for Future reference.
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November 2022 by Vee Davis
Never received either of my packages from Neiman Marcus bc the driver is to lazy to stop at my location. I’m calling corporate
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November 2022 by Yoyo Mean
FedEx drivers keep leaving my packages on the ground floor at the apartment's general mailbox section and not in front of my door. There were several times when my packages was stolen immediately after the driver dropped it off. Not only my packages, but my neighbors also. If the driver drops off the packages at my door or neighbors then our cameras could have recorded the incidents. FedEx is the worst in the Silver Spring, Beltsville area.If not aleady, corporate should investigate/audit the Beltsville distribution center.
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September 2022 by k m
The Fedex drivers that deliver to The Gramax Apartments in Silver Spring, Md are theiving, disrespectul liars that could care less about our packages because we are a low income building. I recieved a text message on Easter Sunday that a package I have been waiting for had finally been delivered. I immediately rushed downstairs to our mailroom, because in spight of the written note for deliveries not to be left there, Fedex leaves them unattended right beneath the note anyway. The mailroom was empty when I arrived. No package. The Gramax office was closed as it is EVERY Sunday. I immediately called Fedex to report that I had not received my package. The next day, a Fedex employee, who "looked into the matter" said the delivery driver claimed he left my package in the management office. HOW? Did he slide a 3lb box underneath the door?? I was home. Why not deliver it to my door? The Fedex drivers who deliver to the Gramax have NO integrity. FedEx Beltsville is a safe haven for thieves and delivery drivers that don't care. The corporate office gaslights customers into thinking they will do something about it when they are in on the dysfunction themselves. FEDEX BELTSVILLE IS COMPLETE TRASH.
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September 2022 by Edgar A
My package was supposedly scanned on a FedEx truck to be delivered. When I called all they could say it's still on the truck for delivery. Open a FedEx case # never got an email or call from anyone. Then they say it got lost. Obviously someone stole it if it got scanned to the truck. It was shipped fine to the Beltsville location then all off a sudden they can't find it. FedEx has some thieves and they need to something about it!
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July 2022 by Charm School
Very impressed with the customer service expertise of this location! The delivery driver and dispatch quickly noticed address errors and immediately brought the issues to my attention for correction. Kudos and keep up the good work!
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July 2022 by Martina Ivanova
The most incompetent delivery service! I would give 0 stars if I can. Package was misdelivered on 7/16. I called not even an hour after to request a trace. No POD was present. 7/19 and they still have not done anything. All I hear is "give us time". Do you think my package will sit 4 days at someone's door for your driver to retrieve??? They have not been able to obtain POD and they have not made effort to retrieve the misdelivered package. Already walked the entire complex multiple times myself looking for my item (BABY STROLLER MIND YOU). For all I know the driver really liked my stroller and took home with him. Disrespectful, inefficient, incompetent and overall careless.
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July 2022 by Jacqueline Gatewood (Jax)
Driver refuses to deliver to my front door of my townhouse rental, instead takes my packages to a storage locker system designed for the apartment residents--and marks the delivery complete. Driver refuses to deliver my packages to a legally deliverable address with its own door, that is recognized by USPS, Amazon, and PEPCO.The photo shows the laundry room where my packages get dumped.FedEx complaint ticket C 73865878 filed 7/8/22Montgomery County Office of Consumer Protection Complaint case number 22-OC-087674 filed July 18, 2022
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June 2022 by stephanie johnson
My package was out for delivery on the 22nd of may and it’s the 26th and it still haven’t been delivered. No one from fedex will help me understand where’s my package. I’m so so upset! They lost it or the driver stole it smh. I work hard for my money and I’m so upset this is f’d up! Screw you fedex.
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May 2022 by kimberly myers
The Fedex drivers that deliver to The Gramax Apartments in Silver Spring, Md are theiving, disrespectul liars that could care less about our packages because we are a low income building. I recieved a text message on Easter Sunday that a package I have been waiting for had finally been delivered. I immediately rushed downstairs to our mailroom, because in spight of the written note for deliveries not to be left there, Fedex leaves them unattended right beneath the note anyway. The mailroom was empty when I arrived. No package. The Gramax office was closed as it is EVERY Sunday. I immediately called Fedex to report that I had not received my package. The next day, a Fedex employee, who "looked into the matter" said the delivery driver claimed he left my package in the management office. HOW? Did he slide a 3lb box underneath the door?? I was home. Why not deliver it to my door? The Fedex drivers who deliver to the Gramax have NO integrity. FedEx Beltsville is a safe haven for thieves and delivery drivers that don't care. The corporate office gaslights customers into thinking they will do something about it when they are in on the dysfunction themselves. FEDEX BELTSVILLE IS COMPLETE TRASH.