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March 2023 by Rick Norris
I’ve been banking with BB&T and now Truist for over 30 years and I have never had such bad service as I have had with this Branch in the Calverton Shopping Center. When it was located on the other end of the Center and was BB&T the service was fast and friendly. The last 2 times I tried to make a transaction the staff acted like I wasn’t even standing first and only in line. I heard girls laughing in other offices and saw employees looking at me but my impression was that they couldn’t care less if I was standing there or not. Good thing this branch will soon be closing as I will never visit it again.
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March 2023 by Steven Ivie
Drove 2 hours because they said they were open till 5 on Saturday. While all others closed at 12 pm. They keep you on phone or say they can call back the number. Amd dont. But I get here and sign says they closed at 12 pm
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September 2022 by Sheri Morton
I hate this bank… they take forever and only have one teller working during lunch traffic.
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December 2021 by Nigel K.
Customer service is horrid. Over three hours in hold to unlock my card after calling in and repeating the process prior. I am writing this review still on hold. Since they are now Truist they have not gotten any better. I'll be closing my accounts tomorrow I broker equipment thats sold at market values the prices changes every hour, just waiting on hold 3hrs the equipment I would like to buy had gone up several hundred dollars due to TRUIST shitty service!! Fake 24hour banking . BANK WITH ANYONE ELSE YOU'LL ACTUALLY HAVE ACCESS YOU YOUR MONEY!!
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July 2021 by Sue Mitchell
Use any other bank. Been waiting on critical paperwork for 7 weeks now. And it's not the branch, it's corporate. As a bank they're extremely frustrating to deal with.
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April 2020 by Tammy Whitejackson
Ms.Su is my girl! ?Always smilingly and friendly.
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November 2019 by Tiffany Kareem
This bank is phenomenal especially for clients with business accounts! A special shout out to the best employees Su, Luana, Estelle! These ladies are always there to great with a smile and are so professional in every way. Thanks Suntrust!
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October 2019 by Lynn Maryland
Avoid at all costs. It takes me 2 visits and significant amount of time just to ask them to close my business account, so frustrated I left them in the middle of conversation went straight to the other branch, they closed my business account in 10 minutes.
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October 2019 by Lynn M.
These people work at this branch are the reason I closed all my business , personal and LOC accounts. They make Suntrust a bad bank, customer service is in minus.
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September 2019 by Kevin Mejia
Slowest service ever. Go to another branch.
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July 2016 by Gallina Brindamour
This bank is amazing and the people are great! When you call them you get a live person and not a robot.The people are really nice they wanna help you,and if your a college student they offer good rates for loans. Never going back to bank of America!
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October 2015 by bdr5518
Great bank
