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November 2023 by Jennifer Wilt
I realized I had a headlight out and drove straight to auto zone. The crew here is amazing. Eli made a normally mundane task entertaining. Thank you so much! I didn't catch the name of the other employee. The two of you were awesome.
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October 2023 by Debbie Woltal
Nicholas Helios, store 4480 in Berlin Maryland is an asset to your team. He went above and beyond to assist me when my car started aggressively bucking after my 4hr drive to bring my kids to Ocean City. Not knowing anything about cars he assisted me in not only educating me on what I needed to get my car back running smoothly but assisted me in getting the parts changed out. He is an asset to your team. I cannot Thank him enough. To him and his team; God bless you all for having him availble to help me in my time of need. Thank you. D. Woltal
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September 2023 by Mimi Nguyen
We are more than grateful to have been broken down at this auto zone. The spectacular hospitality and care this team has shown! Great people who care and want to help you get home safe! Thank you so much for all that y’all do. If your car ever breaks down and your alone, Autozone is your home!
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September 2023 by Sam Turner
Wish I could give more than 5 stars for amazing customer service.My family and I were vacationing in OC when my battery died and I needed a new one. Gina and her coworkers were amazing. They gave me a tool kit to do the battery swap in their parking lot and when I broke my terminal and I lost a bolt, they took the time to help me replace it. They allowed me to return a terminal that didn’t fit and were so patient. Gina helped me stay positive and her attitude was 10/10. Absolutely amazing. Thank you auto zone!
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September 2023 by Kerri Wojciechowski
I was on vacation alone with three kids and my 2023 Honda Odyssey with 700 miles had to be jumped three times. The Honda dealer back Home wanted me to drive 45 minutes to the closest dealer but Phil and Andrew at AutoZone were so helpful. I can’t thank both enough for their help during a very frustrating few days with no other adult to help me navigate the situation and three kids. Thank you.
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September 2023 by Frank Sirianni
Needed an alternator for my Honda called and they had One! The girl at the counter was just Great friendly, cheerful and explained everything!!! What a great representative for Auto Zone!! Thank you for the Great service!!!!
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July 2023 by Jenny Haugh
I was stuck with a dead battery after just coming in off the beach. It was a Sunday at 7pm. Thankfully a nice bystander jump started me and I headed over for a replacement. Then it began to rain.Without hesitation, Eli grabbed a raincoat and tools and headed outside to replace the battery for me. I can't say enough about how kind he was, even after getting soaked in the rain!Thanks again for your kind and helpful attitude!
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July 2023 by Michelle Galello
Phil was so helpful and pleasant! He made sure my battery, windshield wipers, and wiper fluid was all taken care of. Very respectful as well!
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July 2023 by Joan Simmons
We were on vacation and had problems that resembled a dead battery. We went to Auto Zone to get the battery tested. Eli came outside, checked the battery and starter, and told us all was good. He tightened one of the connectors on the battery and said that may have been the problem. No charge for anything he did. Eli was personable and very helpful. We highly recommend this place.
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June 2023 by Becky Campbell
Fantastic service!! Traveling & was in need of battery and alternator. Not only did Phil the manager have us go to Advanced Auto for the battery so our warranty would be covered, when we came back he loaned my husband his tools to change alternator since we didn't have any with us. Truly blessed to have received such great service!
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June 2023 by Teresé Mills
Came in with car trouble and received above and beyond amazing service from Gina and Phil. They are an asset to this company and amazing people. God always puts wonderful people in our path. Thank you for your help and hospitality.
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June 2023 by Katelyn Coughlin
Gina and Phil were absolutely AMAZING! No hesitation to help! Would 100% recommend coming here for any auto service!!!
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June 2023 by Daniel Castillo
I was on a weekend get away with my family and we started to have problems with my truck, no where to go or to get advised, Phil was incredibly helpful and empathetic, he's a great member of the companyThank you so much.
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June 2023 by Lori Mooney
Helped big time! Thank you. Had a bad battery.. pulled up and changed it immediately. Thank you Steven & crew
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May 2023 by G. Smith
I cannot speak highly enough about the store manager at this location. When I say Phil goes above and beyond... I'm from Michigan and was stranded because my brake pads were down to bare metal. This man comes out, in pouring rain and wind, and works on my car for two or three hours. He got all the parts I needed and made sure I was well taken care of. Plenty of people left me struggling and I am so thankful that Phil was willing to go so much further than he had (or probably wanted ?) to. Thank you, Phil!
