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October 2023 by Matt Fenicle
This guy is a crook. My van broke down over the weekend and I was stranded with 12 kids at the beach. He was the only one open. He repeatedly drilled me on the same intrusive questions that the other reviews stated. He repeatedly lectured me how he was doing me a favor by renting me the van. The plan was to have the van back in 2 days, but he was so concerned that he was losing business by renting me the van that I dove it back the next day. He started drilling me two steps in the door about business rules and how mdifficult I was making things for him.. I just got my credit card bill and he ended up charging me for 3 days. That's right, had it for one, got charged for 3. Thank you Don for taking advantage of someone in need!
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October 2023 by DollFace Ransom
Don is awesome I've been renting from him when he was in Delaware and always saved the day and very kind and polite keep being great Don and will definitely come to you if I need a vehicle when I visit home ..I've been gone 14 yrs and your still rocking says alot...continued blessings...will prob see you my bday ill be visiting home ..
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March 2023 by Tony Indge
Was at Ocean City airport and need a car. Express rent a car in the airport were helpful, reasonably priced and very convenient.Highly recommended
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December 2022 by Cyndi Mapp
This place is not worth your time. I had a whole conversation with this man told him I was coming from Rehoboth Beach and needed a car to go to Virginia and that I would be back Monday to return the car. He gave me a price and I told him I would be there in an hour. Called him 3 times and talked with him about this. I get down to the place and he says he only rents cars for people coming from the airport, but he knew I was coming from Rehoboth Beach as I said over the phone. All he said was that he had to verify I had full coverage insurance and I was good to go. But once I got there and he saw I was a black woman, his whole story changed and the excuses started. So I basically drove an hour for nothing and wasted my time. Definitely wouldn't recommend to anyone, save your money and time. He's definitely your typical old racist white man. Hopefully he'll kick the bucket soon -Respectfully Happy Thanksgiving ?
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September 2022 by Husein Kamolov
Called to rent a car. The guy on the phone told me that they have available cars to rent and asked me to come in to get it. When I went there, they asked me if I have any car insurance or no, but I don’t have any, to which they told me that they can’t help me without actual car insurance. Why wouldn’t they tell me that before while I was talking to them on phone. People working there are completely unprofessional and disrespectful. If you have chance getting a car somewhere else, go and get there, not at Express-Rent car
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August 2022 by Patricia Freal
Saved the day! There was a waitlist at enterprise and our vehicle broke down unexpectedly while on vacation. Diego came to pick me up and we went down to the office and the rental process was very easy. Don was friendly & accommodating. They made our bad situation much better. So grateful :)
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July 2022 by Karen K. Lais
We called to see if they had any cars available to rent and they said they did. We told them that we had been calling everywhere, wanted it, please reserve it, we were 30 minutes away and would be leaving shortly.When we arrived we noticed Express Rent-A-Car was at a small airport. Inside the only other people we saw in the building was a couple with a dog and suitcases who had just flown in. There was absolutely no one inside the Express Rent-A-Car area. We waited and waited and waited. During this time, the couple with the dog and suitcases went out front where a car pulled up, they all got in and left.Finally after more than 10 minutes of no one showing up, we called the Express Rent-A-Car number and they told us, in actuality when we called, they only had ONE CAR available to rent (and they rented that one car to the couple with the dog and the suitcases), AND, if we had gotten there by 3:00pm they would have rented it to us! Less than 40 minutes went by from the time we hung up the phone with them until we walked in the building!So in our experience, the way Express Rent-A-Car does business is unprofessional, despicable, untrustworthy, malicious, deceitful, disrespectful, completely OUTRAGEOUS!
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May 2022 by yeadatstoya
Called to get a car while out OC for vacation. The man said come in and we could get you a car. As soon as we came in he said he never spoke to us even though we showed him the number in our call log. Told us we couldn’t get a car due to us not living in ocean city, though we had a (Maryland) drivers license. Was very unpleasant experience will not return ! Gave off racist energy as soon as he saw the color of our skin, sad man!
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May 2022 by Jose Chavez
Thank you for the Buick Regal rental. You saved the day this last Sunday may the 15th. God bless you.
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January 2022 by Shelley Herman
Great place to rent a car! Our truck broke down in Ocean City at the beginning of our vacation so needed a rental. Process to rent was very quick and easy. They came and picked us up within 1/2 hour. Driver was very courteous and social. After we signed for the rental they came out and went over the controls of the car with us ie. lights, wipers, gas tank, etc. car was very clean. Cost was a little more than Enterprise but Enterprise took all our information by phone (which took forever) told us they could pick us up in 2 hours, gave us another number for pick up and then when called they told us they had no cars available & didn’t know when they would. Also this is a local business. Love to use/promote small business use.
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December 2021 by Micheal Ward
Great place to rent a car. Someone recommended me to this place and if I ever have to rent a car again I’ll be back! Car was very nice and clean. Cheers.
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November 2021 by Jason
Don't expect a national chain experience here. This is a small business. The owner is a great guy and always wears an awesome hat. Expect to pay a bit more for a rental than at a busy location, but car was clean and it's very convenient if you are flying into Ocean City airport.
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October 2021 by Jack Cawksaker
Car broke down and called enterprise, they were so useless! So we ended up calling express rental car. They were so helpful I highly recommend! Best service I’ve ever had and I have had to rent cars a lot in the past.
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October 2021 by Dawson Farson
Great company and great service, got my car fast and no deposit!
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September 2021 by Jason Cohen
Don't expect a national chain experience here. This is a small business. The owner is a great guy and always wears an awesome hat. Expect to pay a bit more for a rental than at a busy location, but car was clean and it's very convenient if you are flying into Ocean City airport.
