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March 2024 by Dee R.
Be very, very careful when purchasing and taking advice from the sales people in this store. I just experienced a bait and switch ordeal and no one is willing to reverse their misguided course and advice. One day I was offered a fantastic deal, only to find out 3 days later I was majorly misinformed and misquoted. Now the phone and plan are costing me hundreds of dollars more than originally quoted. Beware. Find another store, speak to AT&T directly, or find another carrier because these guys cannot be trusted.
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March 2024 by Joan Donahue
Oscar went the extra mile for me. I had bought a new phone after I lost mine. I needed help transferring the information to my new phone from the Cloud. He was knowledgable as well as being extremely engaging. I had been very upset after losing my phone but my faith in the goodness of people was restored. Thank you Oscar
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November 2023 by Mike and Karen Williams
The ATT store at 4957 ELM ST in Bethesda, MD allowed a fraudulent purchase using my account without properly checking for identification.
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October 2023 by A B
Best customer service and experience here. They helped me set up my new phone with many mistakes on my end, with patience and knowledge. Thank you for your help and positivity.
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October 2023 by John Bergin
Based on a call w/AT&T, my family cell plane got switched from post-paid to prepaid. This happened w/o me knowing what was actually happening. To say the last 2.5 weeks have been a nightmare drastically understates things. My wife and I spent 10 hours on the phone w/AT&T w/o any help. In a single visit, Tristan and Oscar fixed my problem. I highly recommend them to everyone.
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September 2023 by william Henderson
***Get These Employees Some A/C*** Today Tristan went above and beyond for me as a customer! I am so impressed on how much effort he put into my particular situation to make sure I walked out of that store a happy continued customer. He was calm when handling the road blocks we faced, and patient with me, my wife, and chaotic toddler! I have never had this great of an experience at AT&T and wanted to just say thank you for the hard work, it is very much appriciated!
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September 2023 by Kathryn Abell
Purchasing a new phone band updating my account was a breeze at your Bethesda store. The staff persons were knowledgeable, courteous, and eager to help me in whatever way they could. I recommend them to everyone! Five stars!
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September 2023 by Aren Auto Group
The worst experience ever .The associate named Thomas I do not know why he works there was rude unprofessional told me to f out of the store also told me he doesn’t give a creep about customer service and refused to make a phone call and help me.I been AT&T business customer for a long time and now thinking about canceling my service .He also told me he can’t cancel a line they only do sales at the store and nothing else.
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September 2023 by Michael M.
Very good experience there today. Tristan was very helpful. He spent time with us, answered all our questions, and moved everything along very quickly. He also helped other customers who were waiting while our phones were being set up. Will go back again.
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August 2023 by Golden Capital Advisors
ATT Elm Street in Bethesda is a customer oriented store. We have used them for over 20 years. Rep is knowledgeable, patient and very nice.
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July 2023 by richard
was at at&t store in Bethesda, MD and I received outstanding customer service support from. store manager Daniel. He was courteous, helpful and an excellent representative for AT &T.
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May 2023 by Chocolate Doughnut
I went back to this location almost a month ago and I still think about the exceptional service I was given. I believe the gentleman's name was Alexis or Alex. It was my first time setting up a plan and getting a new phone and he was 100% helpful.
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January 2023 by Sylvie Putnam
Jhonny at the ATT store was incredible!!! He successfully helped us with multiple issues in a courteous professional manner. And he’s delightful to deal with!!! Would definitely recommend for your phone needs.
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November 2022 by Sue Gordon
Jean the store manager was so helpful in the Bethesda store. He was very diligent and patient with me , as i had so many complications with my phone number being disabled. Hes also so knowledgeable with purchases, and will walk you thru the whole process of transferring info. Hes amazing, kind and honest salesman and the store is also not so crazy busy so you will get quality time with your purchases and issues.
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November 2022 by Emanuel Sewell
The service at elm st. At&t is always great courteous and kindSylvia, Oscar, supervisor and new guy. Special people.
