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February 2024 by Sarah He
Thanks Ashan. You always give me good service even when i have difficult issues. Ive been to 3 different stores and 1 helped but caused more issues. No one helps me like Ashan does. Ashan always wants to help the customer with his heart he no fake
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January 2024 by Jose Campusano
AT&T customer service at Montgomery mall Maryland had excellent care and were very patient, and helpful, in which they helped me with my issue!
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November 2023 by Kay Carr
William Vizcarrondo at the Montgomery Mall location was great and very attentive! Had an immense amount of patience with my parents & I! Would definitely recommend him for a promotion! Anyone who is looking to switch to AT&T ask for William at the Montgomery Mall location! He’s 10/10!
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September 2023 by Khash
I had a very good customer experience here today thanks to William V. Who went above and beyond to help me with all my questions as a potential new AT&T customerThis was at the Montgomery Mall location by the way!I see great leadership abilities in William and hope management also recognizes his value!
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September 2023 by Sandy Roberts
It was a super experience working with Ashan Nusrati today he went way over on answering ALL my questions as well going the extra mile to figure out a tricky situation, he got it done and I’m quite pleased, we need more Ashans!!
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August 2023 by Mary Magner
Anid is wonderful. She knew everything we needed. She was extremely helpful and patient. I will recommend her to everyone.
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August 2023 by Aoife Magner
Anid gave us wonderful service today, she went above and beyond for us! She was patient and attentive all the way until the end
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July 2023 by Sarvenaz Iravani
I am very sorry that I switched from T-Mobile to AT&T operator.My monthly bills are increasing for no reason and when I contact AT&T companies they have no answer to my question.Every time I visit, after waiting for an hour or more, they can't find my problem, they tell me to come back the next day, and no one answers me the next day.If I want to show you my level of satisfaction as a customer with a number, the score I will give you is zero out of 100.
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July 2023 by Shannon Lafayette
I have repeatedly had a phenomenal experience at this location. Thank you William Vizcarrondo and Juan Franco for showing my family amazing customer service every time we stop by! ❤️
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June 2023 by MJ Apolonio
Thanks to our Montgomery Mall Team: Anid, Ashan and Carlos are all friendly, professional. We missed William this time but we are always grateful for their amazing world class service. Thank you!
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June 2023 by Genet Abate
I went to the At & T store located in silver spring to open a new account, but I wasn’t able to open a new account. However, I went to in At & T store in Montgomery Mall. As soon as I entered the store I was greeted warmly by Mr. Ashan Nusrati and Mr. William Vizcarrondo. I then explained the issues I had with opening a new account, these two gentlemen went ahead and made all the necessary calls and resolved my issues and I was able to open a new account. On top of I’m beyond grateful for OUTSTANDING CUSTOMER SERVICE THAT I RECEIVED!!!THANK YOU ASHAN AND WILLIAM BILLION TIMES!!
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June 2023 by Alina Bengert
Carlos Franco is an amazing associate at this store. He spent as much time as we need addressing our concerns, not rushing us or pushing his own agenda on us. We walked out of the store with brand new phones feeling like we made a sound decision. He wasn’t sales or pushy, he was genuine and kind. He even went above and beyond helping us find the right accessories to protect our devices. Thank you Carlos Franco!
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April 2023 by Corinne Boisi
The store was fine but my sales rep was beyond fantastic! I cannot say enough about Anid Tulloch. She was smart, resourceful, calm, kind and made the experience such a delight. And it didn’t have to be that way…my old phone had no option to get on Wi-Fi from an Apple hardware malfunction. This could have been infuriating, but Anid Tulloch figured out multiple ways to get through it. She walked me through every step and took time to work with me as long as it took. If I ran a company I would steal her from AT&T. She needs to be utilized in this company. I would want an employee like Anid to be challenged and compensated for her intelligence and customer service.
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April 2023 by kalawa kenneth
I have never had such a horrible experience with a company's customer service like I have with AT&T and this AT&T Location in Montgomery mall . My billing cycle is always incorrect, and when I try to get it fixed, I am met with representatives who are completely clueless and unhelpful. They have no knowledge of their own billing system, and every time I call, I have to go through the same frustrating process of explaining my issue over and over again.Being with AT&T has been a complete nightmare. I wish I had never signed up with them in the first place. The constant frustration and lack of assistance from their customer service team is unacceptable. I have wasted countless hours on the phone with them trying to resolve simple issues, but they always seem to make things worse. I have been to the Montgomery mall and the manager's are not helpful.Save yourself the hassle and stay away from AT&T. Their customer service is an absolute disaster, and you will regret ever signing up with them.
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March 2023 by Ivana Martinez
I went in to get my husband a new iPhone 14 pro as a surprise. Ashan immediately approached me and helped me find exactly what I needed. He gave me pointers on what I need for the iPhone. He was very professional and super helpful. Love going to this store because his service is impeccable. Thanks Ashan.
