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December 2023 by Jennifer Del
I was really disappointed by this clinic and Dr. Benson has a terrible bed side manor and I didn’t like how he treated one of my pups. Very happy Bond Vet is around. Expensive and unnecessary
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August 2023 by Juliette Schank
Very kind doctors, easy to schedule, fast service!
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June 2023 by Chandler Simon
Parents this vet does NOT do xrays as a part of teeth cleaning and 2/3 of the tooth is below the gum line. It is impossible to see if a tooth needs to be extracted without xrays and when I told the front desk NOT to extract any teeth without first talking with me, Dr Benson demanded I pick up my little girl and told me he would no longer clean her teeth today (I had already signed the approval to extract form, and I was changing my mind)This is who will be taking care of your little ones so think twice before you bring him or her here for a dental cleaning, which again is not complete nor thorough. Lastly, Dr. Benson's bedside manner is abrupt and not comforting and he was bothered that I had a list of questions for him when I brought her in for the blood work.
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May 2023 by Sara Barth
If I could do lower I would. We had aMorning appointment to follow up from an er visit for our new puppy. Not only did they have us wait over a hour after our appointment but When we brought up concerns that the er vet had about our puppy's blood work. "Dr." dismissed it and refused to do any blood work. Turns out we have every right to be concerned as when we took him to a new vet, his blood work is showing signs of something serious. DO NOT GO HERE UNLESS YOU WANT YOUR CONCERNS TOTALLY IGNORED.
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February 2023 by Elisa Sachs
I thought because this vet clinic charges so much that they would provide excellent service unfortunately the exact opposite is true. I found this location to be unclean. They “require” unnecessary procedures and then are unable perform them. I was able to watch as they worked on my pet through the window. The vet and the vet techs do to not wear gloves. They acted inexperienced and rough with my non-aggressive Siamese kitten. The vet could not find a vein to take blood. Afterward, the vet tech was -strangling- my cat while the cat wasn’t even struggling. My pet was traumatized by the experience and returned home filthy from being handled so roughly by so many people. My kitten also developed a lump because the vet tech injected a vaccine into her leg too quickly and didn’t massage the area. Poor practices and untrained care given.I ended up getting the service I was looking for at Montgomery County Humane Society for about 6 times less cost.
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January 2023 by Nick
Benson's animal hospital has been around for a long time. I've had a very good experience there; I find the staff very friendly and helpful. Dr Benson is a highly qualified veterinarian with a good bedside manner. My dogs can't wait to get inside, of all things; must be the treats. Hmmm.
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January 2023 by Esther Goldschlager
My dog and I are huge fans of Benson Animal Hospital. Dr. Benson is the best vet in the area. The staff is kind and professional. It's never a stressful experience at Benson Animal Hospital.
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January 2023 by Adrian Ciesielski
Great vet, and super professional.However, you do need to push and ask a lot of questions to get the info you need. Open questions won’t get you farHowever once you ask all the questions you get all the answers if that makes sense
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November 2022 by Jennifer M
The people here are great, and my animals have always gotten quality care. Had a bit of a surprise this morning when, after using them for 20 years with their walk-in basis only, I showed up to find that they had moved to appointment only with no warning and were charging a $50 walk in fee. Needless to say, I made an appointment and left, but a little notice (postcard? website?) before coming in would have been nice. No, I didn't call first because I hadn't had to do that in 20 years.
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June 2022 by R S
I recently got a new puppy, my first dog, and was excited by Benson because they have such good reviews on Google specifically noting that staff are knowledgeable and explain things clearly. This has unfortunately not been my experience.I made an appointment for a basic health check and 1st vaccination for a new puppy, and received no guidance or recommendations about diet, socializing before vaccinations, when and which vaccinations my dog should get outside of the core series, when my dog should get spayed, etc. These are all things I had to research for myself later. As a new pet owner, I am unsure of what questions I need to be asking, and need a doctor who will give me guidance.During this appointment, my dog went into the examination room in the back where I could not see her. The doctor asked me if my dog was experiencing any acute symptoms, provided me with ambiguous answers to my direct questions for five minutes, and provided me no additional information. I was told my dog was fine, and was sent on my way. My dog got her first vaccination, and nobody told me where she had gotten the shot, that she might be sore in that area or tired later, or if I should look out for any adverse reactions. I felt that I got very little from this appointment and was charged over $200.I am confused about my experience at Benson and feel as though I cannot trust this hospital with my pets care. As I have never had a pet before, I have nothing to compare my experience to.I will say that all staff are personable.
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June 2022 by Ariqa Herrera
Staff is great and always friendly! Whenever I call for an appointment, as long as it's not urgent/emergency, they can fit him in within 3 days. Dr. Benson is always gentle with my pup who gets extremely nervous and agitated at the vet and explains everything clearly and thoroughly.
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May 2022 by Amanda Sahl
Solid, knowledgeable vet office. The vets take the time to talk to you and explain any issues thoroughly. Our dog has had surgery here and we were very pleased with the quality of the work and the care they provided. My only dislike is that they examine your dog in a back room without you there, but I've seen this at other vets and their staff is very good at gently keeping our sizeable dog calm and still.
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April 2022 by Daniel W.
I've never left a review in my life but today I brought my cat in for a nail clipping, and asked them if they could look at his chin to confirm that his bumps were acne. They said that would be $90. In general, there is little to no friendliness among the staff. I get that things are busy/at times understaffed, but they don't seem to care to even listen when I try to explain what my cat's symptoms are - just want me to hand him off and seem annoyed that I would waste their time by describing what's going on. I only continue coming back because it's very close to where I live.
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April 2022 by Dave Gutekunst
Dr. Benson and the staff are personable, but overall my experience here has been well below average: a bad combination of the most expensive and least productive veterinary clinics I've ever encountered.
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February 2022 by W F.
Disclaimer: Only been here once. Man reading these reviews you either LOVE this place or you hate it. Crazy. I'm doing 4 stars because we had a good experience but well... didn't actually get anything medically done. The story is that the vet told us what we'd been fearful about and did it with professionalism and decency. Maybe that seems mild but it just seems real easy to put people off nowadays. And when it's this ancient animal coming in with obvious issues and the writing is on the wall? I can see someone thinking "oh come on." But they were great and gave us the hard news with kindness. Saved us a lot of grief.
