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September 2025 by Ral Chin
This store is clean and has staff with incredible knowledge about the brands they carry. Thank you for keeping this a true boutique type feel. Never pressure to purchase and a place for locals and visitors who have never been in before to feel welcome.
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August 2025 by J R
Actual blue mercury employees don't seem interested in having a conversation about their product and are more then happy to try and sell you mediocre product to save time.
The Trish employee was awesome and the only reason we bought anything and probably saved our longterm business by following up with us as we were about to leave.
As a note to blue mercury, just because someone is in a sleeveless band shirt doesn't meant they cant afford proper skin care. The prejudging is gross and for this area a stupid business strategy.
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June 2025 by gaming and vlog with King James Rosemond
Great service
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November 2024 by Anise Green
Very poor customer service. I typically go to the one in Gaithersburg but today I was off and decided to patronize this location. I walked in and was acknowledged by one associate but was not offered any help because they were too busy discussing their schedules. Another woman walked in and was helped immediately. Unfortunately, the woman was a different race than me and I sincerely hope that wasn’t the reason for the discrepancy. Regardless, I will not be back to this location.
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November 2023 by Maurineu Neris
I was at the store to buy a gift for my girlfriend and I was very well assisted by Andrea. She helped me choose a body cream and perfume j Malone. It helped me a lot the fact that she and Elsa speak Portuguese and Spanish. I highly recommend this store !
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October 2023 by Yoo Sun Kim
Great service :)
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February 2023 by Evelyn Hernandez
I am a big of fan of Bluemercury and purchase all my beauty products here. The last two visits to the Wildwood locations have been quite bitter. I always get samples prior to buying a product as they are usually over $100. I switch moisturizers after every container i finish, to refresh my routine. The last two sales individuals at this locations have giving me pea size samples and looked at me like i am a beggar for samples. (My last trip here I purchased a skinsuiticals mask, veil makeup setter and Brazil serum $286 total and asked for a moisturizer sample, chantecaille) I spent over $5k last year at Bluemercury. With the type of service these last two sales people are providing it is best to go to the Bethesda Lane location or buy online.In addition, they have a security guard at this location and she came out a minute after I was looking around. I felt as though I was being followed. I have brown skin and this is not new to me, but after spending so much money at their store I am sickly surprised.
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April 2022 by N B
Traci was phenomenal and friendly! I had a quick makeup session and got great recommendations for perfectly matched foundation, concealer and contour.
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March 2022 by Kathy B.
Really nice lady working here Monday helped me with the trish mcevoy line. Ccccccccccc
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November 2021 by Sonya M
I visited this store yesterday evening and was greeted by the friendliest and most helpful consultant I've ever met during my many visits at Blue Mercury. I frequent various locations often and really hadn't been back to this location due to lack of professionalism a couple of years (I made an appointment for a makeover and it was cancelled by the store at the last minute and I wasn't notified until after I had gotten there.). I'm happy to say Traci is the reason I will be back often! Her suggestions about products were on point and her personality was very inviting.
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August 2021 by Marie Gibson
The staff is extremely knowledgeable.
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July 2021 by Frida R.
Beautiful products and helpful and friendly staff!
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December 2020 by Nancy W.
I have visited this business twice now and have had the same experience. I contacted them by phone to see if they had a specific product, so that I didn't make an unnecessary trip, and left a voicemail which was never returned. As I entered the store, there appeared to be 2 sales people on the floor, one of which assured me that she would be right with me. After 20 minutes passed, I left due to other obligations. Clearly, they need more sales representatives in the store.
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March 2020 by Patricia Fernandez
I have not even gotten to the store yet— I called them to ask about certain products and the lady who answered just said “Can you hold please?”... I patiently waited but I was put on hold while I can hear the lady who answered the phone and someone else talking about products and other things that are not even related to the store. So, I am thinking, is that good customer service? Do you only have one team member in the store? Is that how you treat your customer? I even said that it is just a quick question. But the lady is taking her sweet time— I feel like your employees should know how to respect your client’s time.
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March 2020 by Bonnie Z
The employees here have no idea how to ring items and handle returns. There seems to not be a manager ever who can help. Easier just to buy elsewhere.
