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May 2024 by alfredo quiroz
I had a car loan with Capital One because my credit score is great 840, it was a 4 year car loan. It’s getting close to the end so I tried to go to their site to see my balance. When it opened it was blank. So I called and after verification the voice gave me options. First it said there is no more due at this time. I’ve had the same amount paid to them the same amount and time each month. Then the voice told me I could hear my last 4 transactions, so I said ok. So the amount stated was $200 less than my payment. So I asked for a representative. I got transferred 3 times, I explained to the agent who said my loan was 72 months ( incorrect) it was 48 months. She then said I owed for 2 more months. I asked why did the message say my last payment should have been $259 and I was paying $399. So I asked why did the message say I owed zero and the breakdown said my last payment should have been $259 I told her I wanted to dispute. She asked me when did the voice message tell me this. I told her just before the 3 times I was transferred. She said she was going to check. She came back and said I could not dispute they had no proof that it said that. I told her I’ve never been late once in 4 years and I didn’t appreciate the way I was treated. Maybe because I’m not a millionaire like the ones shown on tv smiling “what’s in your wallet” it won’t be yours. So if you are thinking about it don’t do it!!! I won’t ever use them again.
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September 2023 by Jasmin Hollywood
Decent little branch.
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July 2023 by Matthew Raoofi
The ATM shorted me at this location I immediately went into the branch . They acknowledged my problem but told me to call customer service . After months speaking with customer service representatives they didn’t not refund the money. Bank at at your own risk ⛔️
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July 2023 by K M
I don’t think anyone actually works here. Waited for 45 minutes to talk to someone and no one was available in the middle of the afternoon.
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March 2023 by K Ghy
Horrible, rude workers. The teller I spoke to was extremely unprofessional. Will not stop by this location again
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March 2023 by D'Atra Montgomery
Horrible, rude workers. The teller I spoke to was extremely unprofessional. Will not stop by this location again
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January 2023 by Jine Y.
Capital One is the best bank, is everything a bank should be. They are professional, kind, local and are easy to use, I have all sorts of accounts with them. Everyone is helpful, specially, the bank teller Kelsey Hage in Bethesda MD branch. I purchased a house, needed to wire transfer $70k to another bank. I walked in expecting bank personnel to help me, however I found, I have to do this online by myself. I never did this before, I was very worried about transferring this large amount. Kelsey felt my anxiety, she stepped in and was extremely helpful, got me through this tedious process.
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November 2022 by JOHN CHA
Terrible service. For business account $20 quater change only. This is not a bank anymore.
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January 2022 by rafael ishkinin
Incompetent people. I don’t think these people can do any complicated transactions besides processing withdraws or deposits. I never had a positive experience in that branch, yet I still go there because it close to my house. Every time I go to other branches, the difference is like a day and night. Today, during my visit the manager was not even on site; a teller had to call her on a phone in some separate room, and I had stand there and wait for a while staring at the blank teller window - what a poor customer service! And even after that they were not able to help me. Why would they?
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September 2021 by Dexter Rivera
Very Good, services
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July 2021 by Rezen Robel
Worst customer service. I just close my account today
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May 2021 by Mark Bernstein
Although Capital One stopped cashing in EE and I bonds, they handle HH bond signature guarantees, and I appreciated that they took the time to handle this for me.
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May 2021 by H C.
This is not a complaint about this branch per se, but about the management of Capital One in general. They started charging for in bank services, such as teller's checks, which used to be free, and are migrating to online banking. However, when I tried to establish a new checking account, there were software glitches that the technicians could not solve, except to tell me to do over or wait. The managers at Capital One need to make sure everything works before cutting services!
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February 2020 by Leanne Matters
Can’t help customer efficiently.
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December 2019 by Zhila Jarvandi
I use Capital one bank at Old Georgetown rd over 10 years, and i like that branch they all doing good job, specially Sahar
