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November 2023 by Fabrizzio Silveira
Came here at 4:20 to open an account. They refused to see me because they close at 5. Let that sink in… the bank refused to take my money because the staff wanted to leave on time …
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September 2023 by Theresa Ramond
On a Saturday morning, we visited to set up a business account. Upon arrival, we were greeted and asked if we had a checklist and all required information. We were given a form and informed that they would check for an available representative. However, we observed the staff joking and socializing, and eventually, we were informed that no one was available to assist us. It ended there, with no friendly rescheduling or anyone coming forward to engage in a conversation - just a simple apology and inability to help us. Guess I’ll take my business elsewhere.
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August 2023 by Peter H.
Friendly greeting as soon as I entered. Immediately directed to free teller who processed my transaction expeditiously and with great humor. An uplifting visit
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August 2022 by Darnell L.
I am a Chase Private Client customer and this branch is awful. I have a very very large balance and investment relationship with this branch and they treat me, as a black person, like a vagabond.
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July 2022 by Nick Delgado
Usually have bad experiences with Chase from using the inside ATM 3 times a week. Tanicka Gallaway needs her picture in the dictionary next to customer service. She always greets me even remembered my name after 1 encounter, she always looks flawless, and has a perfect smile, and knows what she's doing. She definitely will be a future branch manager.
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April 2022 by Jess Z
Unprofessional, the speak badly about the customers as soon as they walk out the door. The stand around in a circle making fun the customers... meanwhile they are not educated and don't what they are doing.
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August 2020 by Guido Falduto
Helpful staff
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August 2020 by Leo Rodrìguez Guti
Last Saturday after a few seconds inside the bank Two team members look out for me and showed me the ATM inside the store, smiling and with a great customer service. My office is across Chase Wheaton but I might use the Bethesda branch for future transactions. Thank you.
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March 2020 by Nicky K.
The worst Branch in Washington with the most obnoxious Manager, John Gomez. He lied thru his teeth to gain my business saying he lived in Newport Beach and had a house on the beach in the presence of the Investment Specialist, Brandon Mong. As a Real Estate Broker, I checked on his WHITE LIES & discovered he never lived in a house on the beach. When I notified him; he got angry and yelled at me to leave the Branch in the presence of 5 of his colleagues as he was embarrassed to get BUSTED. Manager, Gomez had the audacity to threaten me that he would call the COPS when I visited the branch to meet my Investment Banker as a "CHASE PRIVATE CLIENT" THINK TWICE BEFORE YOU INVEST A DIME WITH THIS BANK/BRANCH.
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November 2019 by Kevin Min
A pretty standard Chase branch. No parking on-site, but it's across the street from Garage 57 (Bethesda-Elm) which, as of this review, has free parking on weekends. Four ATMs, two in the outside vestibule and two more in the interior. This branch looked like one part of trend where there are no teller desks, just offices and some staff who can change your money as requested.
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November 2019 by Eagle 222
Was helped immediately by very friendly staff who offered me coffee or tea, answered all my questions, and assisted me in opening a new account. Great experience.
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November 2019 by Adil Niazi
Mayra is the best customer service Representative at Bethesda branch.
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November 2019 by Nik P.
I've never left a bank smiling. It's always some kind of incompetence or nonsense or waiting. I walk in with my dog today and they hold the door, they coo and get excited over my pup, they immediately help me. What? They deal with my issue in five minutes. They walk me to the ATM to make sure I get the denominations I want. They provide dog biscuits and say we're welcome any time. They're all friendly and happy or at least doing a damn good job pretending. SO glad I switched to Chase after debacles at Bank of America. This branch was awesome.
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October 2019 by Michael Beecher
Great staff, convenient location and Saturday hours. I was impressed with how friendly the staff was and eager to help me with all my banking needs. Chase is outstanding!
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October 2019 by Jasna Rodulfa-Blemberg
Good credit card services.
