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January 2024 by Anna Kramareva
Unfortunately, I can't say that I had a pleasant experience with Equinox.I was looking for a gym in my area, and I decided to get a tour at Equinox Bethesda and try one of their group fitness classes.While I liked their pilates class and the gym itself looked quite decent to me, I was absolutely turned off by the person who sells memberships.After I reviewed the membership agreement and read reviews for the gym more closely, I decided not to sign up. I sent a text to the person who gave me the tour thanking them for meeting with me and letting them know that I was not going to become a member for now.Immediately after that I received a call where I was asked why I did not want to become a member. I politely and clearly explained what my reasons were, but it already did not seem right to me.After that, I received three calls, three voice mails, and an email within 24 hours trying to convince me sign up to the gym.It felt to me like they were trying to force me to become a member. At this point, I regretted that I even went to check this place out. Their way of selling memberships is extremely pushy.I am not sure what is going on with this gym and its staff, but I definitely do not recommend going there even for a tour.
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January 2024 by Ethan Beckham
pretty nice and clean
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January 2024 by Mei Chen
Started off as a nice experience until I got injured and had to cancel my membership. Barely responsive to emails and so many hidden fees.Contacted them in November and they responded that my membership will be active until 1/1. Paid for the month of December, which is understandable. But they charged me again 12/25 for a month’s membership fee when my membership will be terminated 1/1.I don’t even bother sending them another email because I know it won’t be resolved. I’ll just have to take another $210 hit as a result of poorly selecting a gym.
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December 2023 by Sinta Jimenez
After years of being a member, I've had to end my membership to Equinox as it no longer lives up to the standard of a high performance gym. In addition to membership, I am familiar with Equinox corporate having brokered brand deals with the Shop as a marketing executive and know the Bethesda location is compromised. As a daily lap swimmer, pool conditions sharply deteriorated when aqua sculpt classes were added to the schedule. Lifeguards fail to monitor the lanes and are paying more attention to their phones than the fact some people are using multiple accessories and flailing around while sharing lanes. I was nearly kicked in the head twice by someone in floaties and a snorkel whose broad doggy paddle crossed over into my side of the lane as I swam laps. Not very high performance sounding? No, it isn't. Extremely unsafe and potential for injury? Yes. Equinox could have remedied some of the issues by adding a sign up for the pool or instituting lap swims times like other gyms but problem solving does not seem possible with management. The current manager, Ross, did not even bother to respond to emails regarding these very unsafe pool conditions. The pool runs several degrees too hot, as well, at the insistence of a few members who don't want the pool to function in a standard athletic manner. Ultimately, if Equinox Bethesda wants to operate in a substandard way their prices and branding should reflect that.
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October 2023 by Da Boss
PT manager is shaped like the Pillsbury Dough Boy
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October 2023 by Marwan Massah
I have been at Equinox Bethesda for almost 3 years. The membership doesn’t give you full access to the gym machines as their private trainers book 3 to 4 machines at the same time, marking them with towels and water bottles, so you are not allowed to finish your training until they are finished with their private trainees. I complained for more than 10 times about the same issue, while the management called few times to confirm that nobody is allowed to book more than one machine, no steps taken from the management.
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July 2023 by Andre Larochelle
I have been a member for several years and while I appreciate the cleanliness and "Zen" atmosphere of the gym, I am cancelling my membership as the monthly fees continue to go up every year. I pay $60 more per month ($720 per year) compared to when I joined a few years ago. Notably, despite this massive increase in membership fees, hours of operation are more limited and multiple pieces of equipment have been removed since the COVID shutdown. I can no longer justify the $$$$$ monthly fees for a gym that is frankly not better than any other.
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June 2023 by Shakti Ramdass
Love this gym! I know it’s one the pricer gyms out there but what makes this place is the staff, everyone from the managers to trainers, to facilities are so welcoming and a pleasure to see. My bf and so have been going to this location for about 2.5 years now and bc we work out 2-3x a week we’ve gotten to know everyone well. Lol so much so we joke we’re all family. Anyway the gym does get packed between 4-6 but there’s plenty of room to work out and trainers are super helpful
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May 2023 by Gigi L’amour
The club has a friendly staff; however, it does not meet the Equinox standard anymore. Since Covid-19, most perks have been eliminated. I might find another club.
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May 2023 by Ms. Lucy
Racist business, “racial tag team in place”; African American (AA’s) members are asked to check-in (while electronic system fails) - Caucasian’s are not approached, stopped, nor addressed. I was approached twice by the same AA employee with extra long eyelashes. AA’s are treated and accused as if they are not members. The first insulting approach she was proved wrong. It was an insult; so, I stopped going to this facility. Two months later - the same employee approached me again.Caucasian’s rarely check-in; and are not asked. Sign-in system does not work. Informed that “managers are never present at the facility”. No managers are ever available. Find a different honest and fair fitness club.
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May 2023 by Robert Deutsch
Great gym. Nice staff, perfect equipment, love Kiehl’s products in the bath/locker rooms.
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April 2023 by cecilia schiavo schacht
I had a massage at the spa with Alain. This was my second time and he is knowledgeable and friendly. I greatly enjoyed my service with him. I knocked off a star because of the payment process. Both times for my massage, I’ve booked something expecting to use either a gift card or a discount offered by equinox that then cannot be honored. Alain does great work, but I’d say make sure you know for sure what you are paying beforehand.
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February 2023 by sag nuts
50$ for a guest pass lol,. 2 guest passes a year. No sauna or hot tub and you pay 200$. Take it from someone who went there and many other gyms and this one isn't worth it.
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February 2023 by Insanely Easy
Never get a membership here unless you want to be ridiculed by the staff behind your back and to be locked into a contract.
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February 2023 by Ethel Melanson
They are encouraging, patient, and undoubtedly professional. My endurance and stamina have increased remarkably.
