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September 2023 by Arthur J.
Great selection, terrible staff. been here many times because it is convenient but many of the employees are not familiar with where items are or just pretend to be so they don't have to help.Glad they are there, but wish it was better. maybe employees need a raise and/or needs some quality control.
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July 2023 by Sonja G.
Awful experience - even dealt with the store manager. I had a receipt to return an unopened product that was 2 days beyond their 90-day return policy. They said they could only give store credit, which I said was fine. They run your local driver's license only to be rejected for a reason they can't explain. At the very least, tell me why its been denied and and untrained staff can't even do that. Lowe's is so much more willing to work with you under whatever the circumstance. Sadly ending my 25 years of business with them on principle alone.
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June 2023 by Sam R.
I came in last night to get a thermostat guard and some drip pans for my plants. Everything was very easy to find and also very well stocked. Self checkout was a breeze even though there were also cashiers available too. I recommend this location because they have a great selection in the garden department.
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June 2023 by Amanda I.
Update 2 days later: Lowes came to install the fridge, no issues with them, it does fit. So thank goodness we have a contractor with a brain or else we would've listened to the Home Depot guys & get a smaller fridge that would have space between & look bad. Thanks Lowes!!
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May 2023 by Harriet Winner
I have called Home Depot over the last several days to see if they have Hellebores in the garden center. Every time, I was put on hold (I held for as long as 25 minutes) and no one answered the phone. I even spoke to someone and begged not to be put on hold again, and they immediately put me on hold and then the phone was disconnected. Very bad customer service.
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April 2023 by Brandon Carbary
Don’t bother calling. I’ve tried the garden department 3 times and was hung up on all three times without a hello
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November 2022 by Kathleen H.
I called three times about buying a refrigerator. The first two times when they transferred me, the line went dead. The third time the woman promised me someone would call me back. NO ONE did. This is a very busy store, but really?
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October 2022 by Jen B.
This is the best Home Depot! Every employee went above and beyond--from the guy who cut my lumber, who was so patient and kind, to the woman who helped me check out my plywood, to Telent, who was passing in the parking lot and offered to help me load the plywood. Thank you, Telent! I usually dread going to Home Depot, but from now on, I'll always go to the Bethesda, md, branch.
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July 2022 by Helen L.
I LOVE LOVE LOVE HUGO he was the best... I went in to get some paint for my home renovations & he went above and beyond to assist me, while still helping other customers at the same time!!! Give him a raise!!! Give him his flowers!!!
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July 2022 by Sadiq A.
I love Home Depot, but I hate coming here. The parking lot is a complete nightmare. I've never seen a Home Depot that was so hostile to pickup trucks. 90% of the people who park here are elderly, or are self-entitled Karens who have no concept of how to handle their cars in a parking lot.
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July 2022 by Len S.
Curbside pickup doesn't work. Frequently nobody is at work for that but the app doesn't tell you that. You could wait forever!
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June 2022 by Heidi H.
I went in to look at thermostats asked an employee for help on which one would meet my requirements for my condo. Respond was just get one or call a 1-800 number. I just left and lost interest in getting thermostat there. I went to Home Depot for advice and assistance. Next time I will just use google it.
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June 2022 by Shane D.
This is the second time I've been disappointed by the associates at the customer service desk. Had a curbside order they claimed was ready and apparently it wasn't and they don't do curbside after 5:30. I waited almost a half hour. I tried to call the store and get a manager and no one answered the phone. Lowes isn't too far away. Maybe I'll make that my new go to DIT store.
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May 2022 by Shio P.
This place is a horrible, absolute mess of a store... You can't hardly find anything, the outdoor garden area is a monstrosity, there's not enough room to walk, cars are just trying to run people over, all the supplies and pitting soils and etc are all inside... So you are going inside and outside and back and forth, they literally only have self checkout and the self checkout areas are so small that getting out you have to wait for the person in front of you to get done and forget any kind of curbside pickup... Not happening... Steer clear of this place...
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May 2022 by Emory L.
What can you say about a Home Depot? They are all big-box, low-price stores with mediocre service. This location, due to the small size of the store and parking, is much smaller than other local Home Depot's. Parking is a nightmare on weekends.And now that everybody "works from home", it's also very crowded mid day.My biggest issue with this store, and probably other Home Depot's, is that they now lock up virtually all tools. In order to get a simple $80 tool, you have to track down an employee to open the cage. Not an easy task.This is due to corporate's unwillingness to stop shoplifting. Now that they are too afraid to protect their merchandise from people grabbing it and running out the door, they have resorted to locking everything up, inconveniencing their paying customers.