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February 2024 by JENN K
I buy my cigarettes here
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December 2023 by Sue G.
I so wanted to be able to write a glowing review of this Giant because it's so close to my home. However....When I was working in downtown Bethesda this was my go to store for groceries & prescriptions. I'm retired now & my sleeping habits have me up at all hours so I thought this would be the perfect solution since they're open 24 hours. If you go after midnight there's only 1 register open, which you would think was fine. WRONG!! You'd be surprised how many people shop at that hour! Common sense would tell you that the self-service registers should be open, right? WRONG!! Apparently they've had some security issues, you know, people stealing. I went there to pick up some asparagus because they were on sale. I walked over to the place where they usually are & I thought they must've moved them. THERE WASN'T 1 ASPARAGUS!! I don't think I've ever seen that before. Their produce dept has really gone downhill. You would think that because they're a small store they would be able to keep it well stocked. WRONG!! There's only a few things that I go there for now, I have to get everything else at Safeway & Harris Teeter. And finally, I saved the best for last....the pharmacy!! I only have 1 prescription that I need from them & having them open 24 hours is great, right? WRONG!! What's the point of being open if they have someone who doesn't even know how to work the computer? And you can't take it to the other 1 register that's open because it's not allowed! ARE YOU KIDDING ME!!! And heaven help you if you need to call the pharmacy after midnight...no one answers! I've seen a lot of negative reviews for this Giant going back a few years. You would think by now they would've tried to straighten out the problems. WRONG!!!
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November 2023 by Ellen G.
There is a hot bar, mostly wings, but it is only open 11-2:30 and 4-7 maybe? The is no hot food at the deli counter. The prepackaged chicken is almost always 8 pieces, if you are 1 person you might only want 2 pieces. There is no obvious public restroom, it maybe in the back but I didn't see signs. I was looking for a certain type of chips and I asked the employee to confirm they were sold out, and he immedicately suggested a different product. I didn't want a different product, I wanted to know the availability of this item. More price scanners in the aisles would be helpful. There is only 1 at the entrance where the handheld scanners are, but I didn't want a handheld scanner. The prices on the in store bakery breads are in tiny print on the close tab, hard to see. (This is true for every store.) There are a few scattered prices listed but it is inconsistent. This location is convenient to Walter Johnson High School, Davis Library, DSW, and the beltway. Giant now sells Bens Chili Bowl Chili, both prepackaged and self serve hot near the hot bar. Gives it a real local vibe. Giant does not sell nissin chow mein, although they sell other nissin products. The chow mein is great and they should add it.
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November 2023 by Susan L.
We hadn't been to this store for many years, since my mother had moved away from this area. We took advantage of being very nearby two days ago and we stocked up on a huge amount of non-perishable items - including some incredibly-delicious cornbread - plus spinach quiche, which we ate en route back to NYC. The selection of items throughout this (huge) store was *superb* and everything was organized really nicely. Also, the cashier was exceptionally friendly - and the manager who we complimented about the cashier was also friendly.
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November 2023 by Rara B.
For some reason there has been significant staff turnover in the Old Georgetown Road pharmacy department causing lack of well trained staff. On the job training does not seem to be the best approach to improving the service provided. Employees are pleasant but "running around in circles". I would recommend some better attention to this department by management. I'm confident the pharmacy staff would appreciate it as would their customers.
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October 2023 by Peter Mofrad
Worst place to go get vaccine. Horrible customer service. Pharmacist doesn't care. You can make an appointment but they won't call your number for 30 minutes later and then they make you go back in the long line to sign a release- why can't they do this first. No excuses. They say they are understaffed. So if you are understaffed don't lie to your customers and tell them you have availability. BE TRANSPARENT. But they just don't care. Sign of the times
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October 2023 by Emma D.
This pharmacy is horrible. I made an appointment for shots and when I got there at my appointment time I was told to wait on a line of about 6 people. Once I got to the front I was told I'd now have to wait 30 minutes for them to process it like a prescription. So now it's 45 minutes past my appointment time and I'm told when my number is called to get back on line AGAIN! Why even do appointments if I had to wait 30 minutes plus wait on line twice?!
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September 2023 by C C
Great 24/7 Pharmacy! Great customer service.Pro Tip to get vaccines: Print out and complete the consent form posted on the Giant website. Go to the pharmacy as early in the morning as you can. Mornings minimize wait time.As of 9/2023, pharmacy was stocked with the Pfizer boosters.
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September 2023 by Lindsey Reines
My daughter had a prescription called in from her doctor for pain at 12:00 noon. Almost nine at night and still not filled. The person at the desk claimed it was not called in until six pm however when my daughter called another person admitted it was called in at 12 in the afternoon however they didn’t listen to their voicemail messages till 6 pm. Also the person who waited on me had an unfriendly attitude as if to say she could care less. I told my daughter she should use the CVS in Cabin John.
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September 2023 by Leila D.
This is our local store and convenient to work, school and home. I have not really encountered anything negative about the grocery store so it's still a good back up for my family and I. The Pharmacy on the other hand has been a thorn in my side over the years but recently like within the last 2 weeks or so I have noticed new people. New people could mean a new experience. I have interacted with three pharmacists in last 2-3 weeks and they were actually nice and professional. Could this be the change this pharmacy needed? Please let this be a new chapter for this store and pharmacy and who knows people may return less stressed to pick up their meds. I know I shudder at the thought. Next can we address the parking lot? I'm convinced people are waiting to play bumper cars and see how many pedestrians they can take out. Count on us... Count on me!
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September 2023 by Juan Bonifacino
Just returned from my visit to the Giant Pharmacy located at 10400 Old Georgetown Road. I went with the specific purpose of receiving the RSV vaccine. Unfortunately, my experience was unsatisfactory. Upon arrival, I had to wait in line for an extended period of time, after which I was assigned number 48. At the time, the display was showing numbers 42 and 44. I waited for half an hour with the display still showing numbers 42 and 44. I noticed that others had been waiting even longer than I had. Some were even coughing without wearing facemasks, which raised health concerns. It was evident that the pharmacy was understaffed, and the employees appeared disengaged. Regrettably, there was no communication about the expected wait times. Frustrated by the lack of information and the ongoing delays, I requested my health insurance card (which they had retained) and departed from the pharmacy without receiving the vaccine.
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August 2023 by Sol
Apparently picking up the phone to call a customer when there is a problem with a prescription is not in their skill set. So what is a post surgery patient supposed to do on the weekend when this store doesn’t have their medicine and can’t transfer it out. Forget customer service, I would be happy with just competent.They really don’t care.
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July 2023 by Kimberly Callis
Go to another pharmacy!! The wait time is ridiculous. Prescriptions are no where to be found un pickup.
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May 2023 by R M.
This store has the worst customer service and the customer service manager David Axelrod apparently controls the store manager. He let me know that, he told his store manager (Mike) that he was not going to "deal with me." I have yet to see a functioning company have staff dictate to the manager what they are willing to do. Consistently they would leave items out of my online shop and expect me to be inconvenienced and return to pick them up without any accommodation. I spent hours with customer service letting them know about my experience and requested a call from the regional manager due to Axelrod apparently having a relationship with his store manager that he was comfortable that he would not be held accountable for his actions. As of yet about 3 months later, I have not been contacted. Stay away fromthis store if you expect good service or quality. It is also not a clean place.
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May 2023 by Namremaz T.
So-so products, very prices, and really lousy customer service. Good luck finding an employee who wishes to be helpful. The few cashiers are offended when you ask them to accept change. If you need help at the automated cashier site, you will have a considerably long wait before you receive any help.