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October 2023 by philip yoo
Imperial Auto Body treats their customers like family. Every time I have had body work, I only come to this garage as their work is amazing and flawless and they treat you like family. Karl was amazing to work with and easy to communicate with. If you want to be treated fairly, then come to the Bethesda location as you will not regret it.Service: Body & Trim
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October 2023 by Jjj Potter
IAB did a great job repairing my car after a collision. Each person I spoke with on the phone was polite and resourceful. They guarantee their work much longer than typical auto body shops in our area. Thanks Karl for all your help on pick up day.
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October 2023 by Justin Justin
Had a fender bender that needed repair. Used my insurance.Great customer service, work, and experience. Karl helped make the process as coordinated, smooth, and painless as it could be!Highly recommend!
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October 2023 by Paul Dueffert
Fantastic work on severe bumper damage to my 2018 Audi Q5. I particularly appreciate how they took extra time to locate high quality but relatively inexpensive replacement parts. It took a bit longer but was worth the wait. Highly recommended all around.Service: Body & Trim
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August 2023 by Val E.
Imperial did an outstanding job with front-end damage to my 2016 Mazda MX-5 that two other auto body shops had failed to fix correctly -- they did equally great work replacing the rear bumper -- Karl Poochikian was great to deal with -- would definitely go back to Imperial for any body work.
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August 2023 by Rohit Mahajan
Karl at Imperial Auto Body in Bethesda was extremely helpful with a very difficult case when our family car was severely damaged by a fallen tree limb and delayed for an extended period because of Honda USA’s part delays (being on critical back order). Despite delays and frustrations (and costly car rental bills not covered by insurance), we could rely on Karl and Imperial AB to keep on top of this unbelievably long process so any progress we made wasn’t lost. Thankfully our car was finally repaired once Honda supplied the part (which had to be delivered twice because of shipping damages) after 7 long months. Throughout Karl was vigilant in helping us to understand arising complications, answering all of our questions, following up on any reported changes of the situation’s status, and letting us know what we could do to exert any influence with the other parties (including our insurance company) to make sure our car could eventually be fixed and returned. Highly recommend!Services: Painting
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August 2023 by Melissa Dickinson
Karl was easy to work with and had great communication. He even saved me some money and went over all of the details thoroughly. My car is as good as new and was repaired quickly. Conveniently located near Metro in downtown Bethesda. I highly recommend and would definitely use them again.
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June 2023 by Dale K.
Needing auto body repair is a bummer - It never makes you happy. But I just had the best ever experience with Imperial Auto Body and specifically with Karl Poochikian. I compared reviews first and thought, "Yes, here's a good place." But I could not have imagined how good. Karl answered the phone; he was incredibly responsive to my calls and emails; he sent the estimate right away, working with me to reduce costs; and then got the repairs done in record time. The work Imperial did on the car is fantastic - It looks like a new car, even though it is years old. And, it was easy - I live in DC, but could walk to and from the Bethesda metro to where I dropped off and picked up the car. Imperial then transferred it to where the work was done in Rockville. Ten-plus stars to Imperial Auto and Karl Poochikian.
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May 2023 by Abby B.
I contacted Karl to help fix my car after a minor parking lot accident, and it was clear from the beginning that his five star reviews are well earned! Karl called immediately after I sent in my inquiry and not only walked me through the likely costs, but how to work with my insurance to cover those costs. He remained very communicative throughout the process of fixing the car, and finished right on time -- my car looks better than it has since I bought it. I can't thank Karl and his team enough for making this such a painless process, and for the great work!
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May 2023 by Jonathan Macias
Imperial Auto body took care of me after my accident and handled everything from the insurance adjuster on the other side to the car rental company I had. Karl was absolutely fantastic and I cannot say enough about the level of care and service they provide me.Services: Painting
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May 2023 by Seth Noone
Karl was extremely communicative - set expectations well with me and then exceeded -- I will use them in the future - great work!
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March 2023 by Somaieya Khurram
I would recommend Imperial to anyone - especially Karl!My car suffered damages from an incident that included dents and ripped paint from the passenger rear door. This is the first time it has happened and while I was going through insurance (panic mode), I saw imperial and spoke with Karl. Karl gave me details from A-Z on how the process will work. He helped me understand it and increased my knowledge on how it will get done. He provided me updates with the car and it was fixed within 2 weeks period. He is fantastic, cool, and will help you understand what the process entails with straight forward facts. Any customer like myself appreciates that!Service: Body & Trim
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March 2023 by Kathleen McGovern
Karl was great. He was very responsive and extremely professional. He kept us informed at all times, was efficient and the result was great. Thanks.Services: Painting
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February 2023 by Armen Thomasian
Once again, my car was dinged up in a collision. I took it to Imperial Auto Body and these guys made the process so easy and hassle free. They took care of everything regarding the rental, gave me a realistic timeline, kept me up to date with with emails, and even had my car finished a day early. Most importantly, the work was flawless! You could never tell that my car had been in an accident a week earlier. These guys are experts and have mastered their craft. They been doing it for a long time and I would not take my car anywhere else at this point. In the last 10 years, they have worked on 4 of my cars and so far they have been nothing short of perfection. Thank you guys, you came through again! I am extremely happy and satisfied!
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October 2022 by Mark Jacobson
I had numerous scratches on both the front and back bumpers of my 2019 Hyundai Santa Fe XL along with a scrape and small crease on the side of the left front fender.When I took the car to Imperial Auto Body for an estimate, Karl found a door ding that I had not seen before, so we added that to the work list. Imperial's estimate was in line with others I received and I felt confident in them based on Karl's description of their approach to the repairs. They also offered very convenient drop off and pick up options.When Imperial returned the car it looked like it had just come off the showroom floor. Despite provisos the new paint might not be a perfect match for the three-year-old original finish, they are completely indistinguishable.I absolutely will take our cars back to Imperial whenever they need body work. I'm delighted with their work.Service: Body & Trim
