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February 2024 by Eda Martinez
Be aware that if you purchase the WORRYNOMORE protection plan. The sales representatives are not honest. I was told I would receive a refund on the WORRYNOMORE if I didn't use it after 5 years. Don't believe that, the truth is, You have to contact them a month before the 5 years. If you contact them after 5 years, you lose your money. And, they only give you a stinky voucher to use for furniture, mattresses, or rugs with white glove delivery. Awful!
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January 2024 by Pat Cunningham
An excellent selection of products.
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November 2023 by Dalia Z
We ordered a couch over 3 months ago and were told by our salesperson it would take max 6-8 weeks and still have no date on when it’s coming. He keeps stringing us along telling us it’s coming soon with no firm update. Customer service can’t provide an update either. Systems seem fragmented and we still have no idea when our couch will arrive. For all the time and effort and stress this was not worth it at all - will prefer somewhere with better systems and customer service in the future.
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September 2023 by donkey kong
if u sit on the sofas to try it out they tell u to get up cuz they think ur 'chillin out' as the old white dude called it
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August 2023 by marc gentilcore
My mom and I went there so she could look a bed spreads etc
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June 2023 by Yashar A
Many items don't have a price tag. You need to scan with your cell for price making shopping tedious. They probably did it to boost their app usage. Bad idea!
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June 2023 by Juliet Owusu
Neat environment. Lots to choose from
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May 2023 by Ghita V.
My son was looking for a suit for a wedding and we ended up (stressed after a bad experience in another store) at Macy's in Montgomery Mall. We were greeted by Mr Innocence who guided my son through the struggles to find a fitting suit, shirt and tie. Mr innocence was professional, patient and incredibly kind, showing no signs of rushing despite a busy time in the store. Just by eye measurements he suggested the right sizes and he listened to what my son was looking for. A very pleasant, professional experience!
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April 2023 by Sameh Rahief
Very good store you can find all nice brands for all of your family members.
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March 2023 by abhishek mehra
Very good store , great customer service, very attentive
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January 2023 by Mike Parrish
Went to get a pots and pans set and they and one labeled on sale. Got to the counter and it did not ring up as so, tried to tell me it was a different item that was on sale, then that it was just the item that was labeled. Then when I showed them it clearly said they entire set was on sale they tried to tell me it was only a specific color that was on sale. Sale people clearly don't even know what's going on will not be returning.
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January 2023 by Shane G.
Customer service is seriously lacking. After hunting down a sales associate in the Polo department to try something on they refused to make the item available and ultimately lost out on a potential high-priced item sale. Employee attitudes are a great way to lose all current and future business. After requesting to speak to a manager to sort the issue out associates refused to contact a manager. Ridiculous experience. It is clear why online shopping is closing out brick-and-mortar establishments over time.
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December 2022 by Brandy Saballos
Eve is the amazing! She has helped us furnish our homes for years. She is so knowledgeable, professional, and really cares about her clients. We will be lifetime clients of hers! Thank you Eve for another job well done!
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November 2022 by Michael A.
They have plenty of clothes on sale for both Men and Women. Like the Men's section since they have nice new styles at Inc, Nike, Under Armour, and Calvin Klein. The prices are decent for the discounted ones. Regular prices can be a little expensive, though.Noticed they added a checkout section in the middle of the store downstairs. It wasn't there before. A checkout lane got created near the escalators with a toy collectible section and charger/earbuds section along with a gift bag area.
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September 2022 by David Hecht
Amazing couch shopping experience. We ordered the Radley and we love it. Delivery was super smooth and the couch is so comfortable. Eve is an amazing sales person, she knows the products well and was extremely attentive to our needs! Don’t hesitate to see her
