August 2026
Impossible to get a real human on the phone to talk to you or even a live agent to chat. Trying to resolve a points issue and getting no follow up at all despite calling, using the app, and texting. Will be using other hotel chains wherever possible
August 2026
Their franchise I will not do deal with them I will not deal with them in New York state
August 2026
Waited 2 hours on hold to simply try to get help Accessing my account, which had become inaccessible after they suddenly and without warning enforced a multi factor authentication without adequate communication. Titanium member for 3 years, worst customer service experience I've ever had.
