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January 2024 by Nancy Dooher
I thought I was losing air in a tire and came by NTW in Bethesda and left my car on a busy snow day. They checked the tire but could not find any leaks or problems, reset pressure and called me back promptly, no charge.Really nice people
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January 2024 by Jacob Hershman
Excellent, friendly, prompt service. My battery died so I got a jump and drove a block to NTB to hopefully get my battery tested. It was 4:30pm on a Friday so I wasn’t optimistic that they’d be able to squeeze me in without an appointment, but Gary immediately came out and tested my battery and alternator. My alternator was fine but my 8-year-old battery had breathed its last breath. Gary saw they had my battery in stock and had it installed; the whole process took about 30 minutes, and he gave me a break on the fees too. I’ll definitely come here again.
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January 2024 by Khun C
Booked online appointment for four new tires and a wheel alignment. Dropped car off at 8am and picked up before 6pm. Staff is very courteous. I'm very happy with my new tires and alignment. It drives like a new car!
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January 2024 by Lisa
My car died in the pouring rain. Freezing cold, I called NTB in Bethesda,MD to see if they had a battery for my year & make of auto - they did and after a jump start to get there, I was welcomed with a warm & polite staff. They installed a new battery and in no time I was on my way again. It was affordable, fast & the staff kind, compassionate and competent. I will definitely be a customer for many years.
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December 2023 by Andrew Ton
Super quick and easy visit! They replaced my tire in less than an hour. I appreciated how they added a cover on the driver's seat so that they don't dirty up your car. It's the small details that go a long way. Will definitely go back for future auto concerns!
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December 2023 by Buji
The team at NTB was great! Came in for a simple tire patch (nail in tire) and they were able to complete the repair quickly and then kindly declined to charge me for it. It is nice to see good people and good businesses in the world. Based on this type of care for the customer I will definitely be coming back here for futureMaintenance and auto care needs!
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December 2023 by william sands
I went in for a battery for my 2013 Audi A4, I was greeted with the amazing staff as soon as I came in. They offered to assist me right away with an affordable battery that was cheaper than its competitors. I would recommend them to anyone, the service was quick, and the customer service was superb
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December 2023 by Gabriella Capizzi
Had a great experience here. Brought my car in to get it checked before driving 2000 miles, and Henry was very helpful and clear about what was needed for a successful and safe trip. Very quick turnaround as well.
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November 2023 by Rona Cohen
Honestly floored by the service here! Each person was nicer than the next and they fixed my tire repair in exactly the amount of time they quoted. First time I’ve come to a shop and had this kind of experience. It’s always an ordeal with them trying to upsell or add additional work! 10/10 recommend this awesome local business and will definitely be coming back to get my car serviced here.
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November 2023 by Stephan Anderson
I went in to have a tire changed. The replacement tire was new and relatively affordable. The customer service at this location was impressive. I was seen within minutes of walking in, and my car was ready in less than an hour. I will be returning in the future!
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November 2023 by Lou Pohoryles
I had a slow tire leak. Left my 2012 car there and after inspection was told all of my tires had "dry rot," asked to bring a $750 deposit for a $1,500 tire replacement. Took my car to a local Mercades service shop, they removed the nail I had caught and said my tires were fine. Was told that if they had to replace the Michelins, it would cost $800, $200 per tire.
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November 2023 by Bat Favitsou Boulandi
Exceptional professional service! I arrived with a flat tire, people were ahead of me in the line and was taken care of within 5 minutes. Huge thanks to one of the Mechanics by the name of Moussa, you saved the day! Thanks yo you, u was able to make it to work earlier than expected and tifht on time!
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November 2023 by Candace C.
I had my brakes serviced recently and it was a walk in appointment. They were able to take care of my car at a short notice and the customer service was great. Devoya at the Timonium Maryland location was very helpful.
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October 2023 by Emma Ayan
I called about a tire change and they were able to help me that same day. I spoke with Henry who was very helpful and polite by explaining my tire options. He said it would take 2 1/2 hours to change my tires, which he was right about. By the time I was done paying, an employee handed me my keys and my car was all ready. Everyone was working hard to accommodate to their customers and make sure they were taken care of. If you're looking for a quick tire change or car fix, I recommend.
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October 2023 by Samantha Calabrese
First time here and had a wonderful first experience! Called day of, was able to drop our car off, and within 2 hours I got a call they were done! Had an oil change and tire rotation, and they also checked all other parts of the car and let me know of high priority items I should consider in the near future with no pressure. Friendly and very competent staff and will be returning for brakes and other services.
