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February 2024 by Oleg A.
The bank is very slow with old technology or most likely manual executions of each and every step. For starters It takes several days to open an account, then decal more applications to get approved for online access, etc etc . And yes , every one of those also takes few days . And forget about using their external account transfer services , they can flag you even after validating two micro transactions, then claim they need something else that's impossible to get.
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May 2023 by Ryan N
AVOID AT ALL COSTS. My experience with this bank has been nothing short of a nightmare. I was enticed by high interest rates of 4.38% to open a corporate money market account with them. Their processes were very tedious and antiquated. After mailing the application in, I heard nothing back. Only after multiple follow-ups, did they confirm receipt and weeks later the account was finally open. They charge for online banking so by the time I received my first statement 2 months after applying, I realized they opened the wrong type of money market account and I only received 0.3% for the first month. I have now lost hundreds of dollars in interest I could have earned had I opened the account with a more competent bank. I am currently in the process of closing the account. There are much better options out there!
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May 2023 by Ryan N.
AVOID AT ALL COSTS. My experience with this bank has been nothing short of a nightmare. I was enticed by high interest rates of 4.38% to open a corporate money market account with them. Their processes were very tedious and antiquated. After mailing the application in, I heard nothing back. Only after multiple follow-ups, did they confirm receipt and weeks later the account was finally open. They charge for online banking so by the time I received my first statement 2 months after applying, I realized they opened the wrong type of money market account and I only received 0.3% for the first month. I have now lost hundreds of dollars in interest I could have earned had I opened the account with a more competent bank. I am currently in the process of closing the account. There are much better options out there!
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May 2023 by Evelyn Matus
I have stayed dealing with the bank for many years...only for the wonderful staff at Ballston and Rosslyn branches
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April 2023 by Teresa Mcgervey
Individual banks are fine, tellers are nice but cannot solve larger issues. Cannot spend more than $1000 a day, unless I call first. May have been first bank with internet presence but clearly do not understand current environment for non-business customers. Allowed account to be drained about six years ago - I knew before they did. Most recently, they called about my card being possibly breached. It was cancelled on March 23 but, as of April 3, I am still waiting for the replacement. I cannot pay any online bills until I get new card. May lose phone service and marks on credit rating, among other things.
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March 2023 by Igor Gaidai
They ask you to print and mail them their forms. Emails not accepted. Terrible service.
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March 2023 by Igor G.
They ask you to print and mail them their forms. Emails not accepted. Terrible service.
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December 2021 by Noah
This is a review of Presidential Bank in general, not necessarily this branch. I absolutely love my bank, which is a weird thing to say. I've never had to wait on the phone more than a few minutes, and I love that their customer service center is open until 10pm. Their high yield interest checking offers one of the most competitive rates in the country, and I like that I get reimbursed when I use any ATM. Overall, I'm really happy with this bank.
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February 2021 by Stephen S.
I'm very pleased with Presidential Bank. They pay some interest, which is rare these days. They are very friendly and helpful both over the phone and in the Rockville Pike branch. I highly recommend this bank.
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May 2019 by Bonnie Wald
Good branch personnel, low interest on deposits,, poor phone service. We've been banking here for over 2 decades and have witnessed the degradation of phone service and the absolute bottoming out of interest paid on checking and savings. They seem to charge fees on everything. Only saving grace is service at Tysons branch.
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October 2018 by Ira Rosenbaum
I have banked here for many years. Never had any problems. They just installed a new ATM and it looks pretty fancy. Also they keep a nicely stocked candy bowl next to the deposit slips and the branch is located right next to a Starbucks.
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April 2018 by Aline Martinez
I love this bank because of the staff that works there, the honesty of the business, the no frills approach to fees, the excellent service, and interest gained on my account balance. Thank you!
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January 2018 by Pat Shultz
The staff at Bethesda is very friendly and personable. The Rockville branch is not. The biggest problem is trying to get information in a timely manner. No service after 4 on weekdays, limited online help especially on weekends and later in the evening. After many years of this I am closing my account.
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May 2017 by Jon Lusby
We where advised to use presidential through our realtor, who assured us they where personable, friendly, and thorough when establishing a home loan. Unfortunately that was not the case, once established with presidential we found their offices to be rather unorganized, incompetent, and dismissive - which is not what you want from a bank offering home loans. Fast forward - they sold off our loan, which is normal (and quite frankly a relief since i didn't want to deal with them any more), but when it came to our first payment we where a bit confused as to who to send the check to - i asked the senior loan officer who first said 'i don't know', and they finally after i sent him my lettered documents he said to send it to his office.... Turns out he was wrong... as loan officer you think they should know who's getting their money. Once the office received the check and realized it was a mistake, they forwarded the check to the proper bank..... and then lost the check in the mail. Now i am left to deal with the mess. So the long short of it - I'd never recommend Presidential Mortgage to any one who is looking for a home loan - go elsewhere.
