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November 2023 by Kenneth W.
DO NOT PATRONIZE THIS STORE. This store is not trustworthy. They did not honor the quote they cited to me even though I showed them the email citing the quote. When I showed them the email, their response was, "Take it up with corporate."
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November 2023 by Scott P.
Total SCAM. Bait & Switch to get you in the door. Beware this deceptive business and practice.Price quoted on website (screenshot attached) is not the actual price....not even close. I was quoted $179 on the website for repairing my iPhone 11 Pro Max screen repair (minus $15 for black friday discount)...so, I agreed and made my appointment. Well, the repair actually cost $259.99 (plus tax). Receipt attached.The store representative's reply to my complaint was that the website 'I guess is wrong'. Since my son dropped off the phone for me and paid already (not knowing what the actual cost should have been) they wouldn't do anything to address my concern.This difference in quote vs. actual is a clear documented intentional bait and switch. The cost of the part and the labor required to do this standard repair are well-known by the business. Deceptive business practices like this should not be rewarded with more business. They will not be getting more of my business in the future and I will be reporting this experience widely to help prevent other consumers from being treated in the same manner.
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November 2023 by Peter Meyers
Excellent service from Deshawn. He swapped out my SIM card in no time flat, then activated it for me. Randle was also helpful in expediting the process. Both were very courteous and professional. Would certainly use their services again. Five stars.
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November 2023 by Michael Costa
Had a laptop fall and land on the power cord, breaking the plug and the receptacle.They fixed it in a day.I’ve used Ubreak before in another state and they courteous and competent.Don’t go to a big box store with a repair counter or someone working in their garage, these are the pros.
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November 2023 by Campbell Walsh
At work, My phone broke suddenly and was unusable. I needed a repair as soon as possible on. After calling around, Ubreak-I fix was able to repair my phone the same day. Jahi was kind enough to reserve the part to ensure that I was able to get my phone fixed after work. I was in and out of the store within 30 minutes. I Couldnt be happier with my experience and the support I received at Ubreak Bethesda.
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October 2023 by Hugh B.
I have a 2008 BMW with the digital Hi-fi system. The amp [in the trunk] got wet. The took on the job and although it took them 2 weeks, my amp was returned repaired, and the transistors / components were actually upgraded to more modern parts. I think this company does a good job with electronics like amplifiers or other devices where the electronics schematics are available. I opened it up to look at the work, and whoever did the repair had good soldering skills, and cleaned up the board ; when I took it to them it had some water damage, and they cleaned all the damage off the printed circuit board. I appreciate the effort and results and would try them again.
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September 2023 by michael cassesso
My Asurion protection plan has more than paid for itself and this shop has helped me multiple times. Today I worked with Josiah and he had me in and out in 30 minutes with impeccable customer service. Highly recommend
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September 2023 by Mark Smith
Awesome experience. Jonathan was a lifesaver. Took care of business in a RAPID manner and stopped everything he was doing to help me and my damaged phone. All good, all fixed, all professional. Can’t say enough good! THANK YOU Jonathan! You’re a pro!
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August 2023 by Laura J.
Brought my work phone in to have the back glass repaired on a Friday - was supposed to take 4 hours. The shop broke my phone while taking the back off and said they had to send it out and it would be ready Saturday or "no later than that Monday." Super inconvenient. I went to the store that Monday but they hadn't heard from the man fixing it but would call me. Never heard from Asurion for several more hours so I called them and asked for my fixed phone, or a replacement. They offered me a replacement which took me HOURS to set up and download my apps and re-log into them. Here's the kicker...they STILL charged me the $200 repair fix even though they didn't fix anything and i was put out for days. Yes, they gave me a phone with bigger memory (didn't need it) but it is refurbished. My Iphone 14Pro was 10 months old. I felt like communication was lacking in this situation, and the fact they charged me for a repair was insulting. They wouldn't even offer me a warranty on the replacement phone. Won't go back.
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August 2023 by Ted Scott
After having my phone repaired while on vacation, I was given a defective screen. I was given a 90-day warranty (maybe it's a year?), and this store honored it and replaced the defective screen with no cost to me. Deshawn was extremely helpful and polite when helping me and the tech repairing my phone was very transparent and reassuring that my warranty would be taken care of. I highly recommend this company for any screen breaks or tech issues. Thanks guys!
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August 2023 by Cin Ly
Thank you so very much, Jonathan! Phone screen looks perfect and was done the same day. Everyone here is so kind and understanding. If I ever have any issues in the future, this is my go-to place.
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August 2023 by Edward W.
Jonathan and Bill can work wonders. Jonathan took my phone which I thought was unfixable (run over and dragged) and had it working flawlessly in 30 MINUTES. I'm blown away. Go here and see these guys.
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August 2023 by Hadley Thomas
Josiah was incredible! He went above and beyond to fix my screen the same day when they were really busy. His provided amazing customer service! The repair was flawless. He made the hassle of getting my phone repaired go smoothly. Very thankful to him and the Asurion team.
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August 2023 by David D
I had a cracked screen on my Galaxy S23 Ultra replaced under warranty. The agents who assisted me were extremely helpful and courteous. Everything was finished correctly and done before the estimated time.
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August 2023 by Sarah El-Ghoul
This place is amazing. They fixed my shattered and non functional screen in the same day as I dropped it off. Jonathon at front as very helpful and answered all of the questions I had without hesitation. Definitely recommend.
