The UPS Store #0100 in Bethesda is a locally owned and operated business that provides a range of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the helpful and patient staff, with many praising employees for making complex tasks easier and stress-free. The store has a reputation for good customer service, especially from staff members who go above and beyond to assist, such as wrapping delicate items carefully or making returns smooth and simple. A common concern among some reviews relates to the store’s policy on sealing packages. Customers are advised to fully seal their boxes before shipping, as the store charges for tape if the package is not properly sealed. Some note that the cost for tape can be a dollar or more, but others mention that the fee is sometimes waived if the package is returned unpackaged. Overall, the store maintains a friendly environment, and many customers express satisfaction, especially with staff members who provide attentive service. Despite some negative reviews, many frequent visitors have never experienced issues and continue to rely on this location for their shipping and mailing needs.
