The UPS Store #0100 in Bethesda is a locally owned and operated business that provides a range of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the helpful and patient staff, with many praising employees for making complex tasks easier and stress-free. The store has a reputation for good customer service, especially from staff members who go above and beyond to assist, such as wrapping delicate items carefully or making returns smooth and simple. A common concern among some reviews relates to the store’s policy on sealing packages. Customers are advised to fully seal their boxes before shipping, as the store charges for tape if the package is not properly sealed. Some note that the cost for tape can be a dollar or more, but others mention that the fee is sometimes waived if the package is returned unpackaged. Overall, the store maintains a friendly environment, and many customers express satisfaction, especially with staff members who provide attentive service. Despite some negative reviews, many frequent visitors have never experienced issues and continue to rely on this location for their shipping and mailing needs.
This store isn’t owned by UPS, so they refused to accept a high-value package. They couldn’t tell me anywhere that actually would accept the package (other than a UPS driver). Not helpful.
February 2026
I do not understand these negative reviews! I go to this location at least once a week. The staff are all friendly and helpful. They’re efficient and maybe not always looking to chat, but they want to keep things moving and I understand that. The worst part of the experience here is always the parking lot, which UPS has... read full comment
December 2025
These Guys are always great. Friendly and efficient. I’m so surprised by the negative comments. The only issue can be parking. Not their fault.
