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January 2024 by Chris Pukenas
Refused to sell a Le Creuset display item since it was the last in stock. Tried purchasing other sizes and same result. Proceeded to watch the staff then move the out of stock Le Creuset display to the front window, and I couldn’t help but laugh. Sales lead was less than helpful unfortunately. Never have I experienced a more difficult time trying to give a business my $$!
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October 2023 by Emily R
Had a wonderful kitchen consultation with Jae who provided me great advice and product selections--much better than what I could've thought up myself.
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July 2023 by Aisha Curry
Samantha was very helpful and kind. The teams patience and kindness was amazingespecially having 3 kids with me. The item I wanted was not available in the store but Samantha took her time to allocate it and placed the order for me. She made shopping for me easy. Thank you so much! Great customer service.
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May 2023 by Berkman Sahiner
They were very helpful and kind. The items we wanted were not all available in the store or online. Samantha spent an hour on the phone trying to get the items from other stores and she did it. Thank you so much! Great customer service.
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May 2023 by Eric
I have been this store many times and the staff members here are generally nice and helpful. But today, when I asked about a toast on display, this specific salesperson went back and came out with a different toast (same brand, but different series). She directed me to the checkout counter and asked me if I want to buy this one. I was under the impression that this was the exact model on display until I noticed the difference . I asked her to open the box and show me the product. She then admitted that this is not the model on display. The whole time she didn’t mention that this was not the model on display. If I didn’t pay attention, I would come home with a toast that I don’t want.
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April 2023 by M Coe
Staff convey the impression that customers are an unwanted distraction. Store was out of stock on the three items needed. Sales representative recommended ordering the items online directly from the manufacturers.
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March 2023 by Jessica Veffer
Worked primarily with Samantha at Williams Sonoma Bethesda Row to reserve and buy a few things in person, and then to resolve an order issue. She went above and beyond for me, can’t wait to return to buy more after my kitchen reno! It’s a great little store, great inventory, bright, clean and inviting.
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February 2023 by Shruti Goel
Visited the location on Bethesda row and had a wonderful experience with Sam! She was knowledgeable and offered excellent customer service. Happy with my purchase as well.
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February 2023 by Leslie Kamrad
Excellent service by Samantha! She is so helpful!! Can’t wait to return to this store!!!!
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January 2023 by Akwasi Oppong
My cashier was helpful and cheerful, she answered all my questions and helped me.with a purchase which wasn't in the store. Thanks I will come again.
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December 2022 by Caroline Colvin
the staff here were so sweet and attentive as i shopped for a holiday gift. samantha was so courteous as to wrap a gift for me with utmost care. sheryl patiently rung me up, even as i was having apple pay problems. 10/10 service
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December 2022 by David L.
I wish i had checked the ratings before I made a sizable purchase. I'm waiting for a new bed to be delivered today. During the expected delivery time I get a message that delivery has been cancelled. On interminable hold trying to reschedule or at least find out what's going on.
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December 2022 by Ivyanne Augustine
Came in to get a replacement french press. Unfortunately the press i wanted was not in stock in store, but Samantha was kind enough to order the press to my home! Super helpful and glad I came in! Will definitely come back for any future kitchen supply purchases
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December 2022 by Adryan Nash
Samantha & Deby we’re very helpful. I came in needing assistance for a house warming gift. They asked my budget and what I was looking for. Both of them also gifted wrapped my purchase. I know my gift will be more than expected. The store is very warm and inviting.
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October 2022 by Aaron Winslow
We’ve been trying to schedule a return of some defective chairs for weeks. Today, we were told to expect a call to schedule a pickup sometime in the next two weeks. So, they hang on to our $$ and we store their garbage. (And, hours spent on the phone to get to this point).
