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October 2022 by Roger schneider
Phenomenal customer service and expert work performed. Very impressed and appreciative!
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January 2022 by Bill Oliver
Master Jack installed a new hurricane shutter at Ocean City condo. Our rep, Jeff Timmons, showed up the same day I called and had a quote to us within a day. He kept us fully in the loop as the shutters were being manufactured and shipped. At installation the team showed up on time, did a great job and cleaned up thoroughly before they left. I would definitely recommend them.
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November 2021 by Giuseppe Campagna
Beginning of June I stopped at Master Jack shop in Bishopville MD, I talked to Mark, I asked if they will come and give me an estimate to replace 17 Windows in Ocean City they give me Jeff phone # I called him and he told that he was going in vacations in next couple days he will call me back at return from the vacation, two weeks ago I called the office to try to schedule for someone to come and give me the estimate finally they schedule it , Jeff showed up very unprofessional before he take any measurements or talking about Windows he said that will cost me me about $1000 for small window and $2000 for large Windows, I was about to kick him out of the house but I let him finish to take the measurements he was done in ten minutes he told me that he will sen me the estimate he never mentioned the brand of the Windows that he was going to install, week later I received an email with the estimate over $26,000 for the same Windows that I got the estimate from Home Depot for 13,500,This company is a joke do not trust them.
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May 2021 by lisa loberdorf
We had Master Jack in to give us a quote for a new storm door (with a rolling screen) and a new sliding patio door (with built in interior blinds). The guy that was here (Jeff) said when he was here that he doesn't recommend interior blinds on sliding doors. When he left, he said we'd have a proposal in 2-3 days. We waited a week, at which point, I called and then got the proposal later that day. Not only was it the highest of all of our estimates, it was an estimate for a door that we didn't want - it was for just a standard sliding patio door (no interior blinds) - it stated that built-in blinds are not available in custom sizes, therefore wasn't available for our order.You would think, if that's the case, and that they know what they're doing, he would have said that when he was here. Instead, he said he didn't suggest it.Then we wasted a whole week (while waiting for the estimate), when we could have already placed our order elsewhere, meaning we now wait an additional week longer than we would have needed to.Later this year, we will be having all of our windows replaced - we will not be calling Master Jack!Very unprofessional and would not recommend.
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January 2021 by Peter Poggi
I’ve turned to MasterJack for two major projects at my condo at the Pyramid building in Ocean City, MD. Several other contractors had either not shown up, never followed through, or completely declined to take on the job due to the complexity and age of the building. At the suggestion of our Building Manager and another owner in the building who had used them, I decided to try MasterJack. The results were outstanding. They show up when they say they will. Mark, their field supervisor explains what they plan to accomplish on each day. It’s obvious he’s done this before, and you feel confident that you’re not going to spend the night without a front door. He introduces his team members, and they’re “off to the races”.The first day of both jobs was spent getting set up – they move what furniture they need to with care, they cover what cannot be moved and they cover your floors. Following that they set up their tools and workspace as organized and unobtrusive as they can. The next day was spent removing the old door frame and installing the new replacement. Any sense of, “I could have done this myself” quickly vanishes. As the day wraps up, they’re applying the finishing touches.In March of 2019 they completely replaced the original entryway, right down to the concrete base. They completely fabricated a new steel frame, and it fits perfectly. More than 18 months later, no air or water gets through.Based on how well the front door worked out, we decided to tackle the job of replacing our entire balcony window & door with newer, better insulating materials. So, in December of 2020, we had them come back. Consistent with the first project, they show up on time, describe their plan, protect your stuff, and get right to work. At the end of each day, he tells you where they’re at, and what the plan is for the next day. They clean up after themselves, move your stuff back where it was and leave you to enjoy the improvements.I recommend them and would use them again myself.
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December 2020 by Peter P.
I've turned to MasterJack for two major projects at my condo at the Pyramid building in Ocean City, MD. Several other contractors had either not shown up, never followed through, or completely declined to take on the job due to the complexity and age of the building. At the suggestion of our Building Manager and another owner in the building who had used them, I decided to try MasterJack. The results were outstanding. They show up when they say they will. Mark, their field supervisor explains what they plan to accomplish on each day. It's obvious he's done this before, and you feel confident that you're not going to spend the night without a front door. He introduces his team members, and they're "off to the races". The first day of both jobs was spent getting set up - they move what furniture they need to with care, they cover what cannot be moved and they cover your floors. Following that they set up their tools and workspace as organized and unobtrusive as they can. The next day was spent removing the old door frame and installing the new replacement. Any sense of, "I could have done this myself" quickly vanishes. As the day wraps up, they're applying the finishing touches. In March of 2019 they completely replaced the original entryway, right down to the concrete base. They completely fabricated a new steel frame, and it fits perfectly. More than 18 months later, no air or water gets through. Based on how well the front door worked out, we decided to tackle the job of replacing our entire balcony window & door with newer, better insulating materials. So, in December of 2020, we had them come back. Consistent with the first project, they show up on time, describe their plan, protect your stuff, and get right to work. At the end of each day, he tells you where they're at, and what the plan is for the next day. They clean up after themselves, move your stuff back where it was and leave you to enjoy the improvements. I recommend them and would use them again myself.
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August 2020 by Tamara Ivan
I called them in spring, and had to call a few times before they'd even call me back... to replace three windows on a commercial rental property. They were too busy.. I called them after summer, three times, and they couldn't even be bothered to call me back at all.
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March 2020 by Brad K.
I would not recommend this company to anyone. I called the company for an estimate to repair all of the windows in my home, due to the age of my windows , the hardware needed to be replaced. The windows did not specify the name of the manufacture, due to the age of the windows, and they stated if you provide me with the name of the manufacture, I can obtain the hardware to fix the windows. That same day, I called with the manufactures name, and he stated he would provide me with an estimate. Three days later, no call from Masterjack, so I followed up, and they stated his estimator would call me. I gave it three more days , still no call from Masterjack. I sent a text , and they stated it would be best to find someone else to repair the windows. A total waste of everyone's time.
