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November 2023 by Trey
Fast efficient service. No hassles got straight to the bottom of my issue.
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October 2023 by Janeba Barry
I was in distress and Stacy was very eager to help as I walked in very much last-minute.
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June 2023 by Robert Arraial
O.K. store. Met Margaret again. Hope I didn't hurt her feelings when I didn't recognize her.BobA
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March 2023 by Fredrick Ferguson
Totally understand why this store has a high rating. Today they helped me in a real jam. Totally recommend
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February 2023 by Clifton L.
I went to the auto store cited above to purchase a rear turn signal bulb. I did not look for the bulb myself ( too many) but asked the representative to look it up. I gave him all the information he requested while he was checking his online inventory. He found the bulb, I paid for the bulb, and I left. A day or so later I tried to insert the new bulb . It did not fit the socket. The base of the bulb was too large. I returned to the store and told my story. The rep. puzzled over the story and the bulb, went into the light bulb section and came out with a new bulb that he said would fit. When I asked about the cost of the new bulb he gave me the price whereupon I queried him as to whether the cost was with or without the refund for the "hand-selected" bulb I purchased earlier. To which he replied with a straight face, "We don't give refunds for parts that have been removed from the plastic covering.". We, then, "discussed" the flawed reasoning behind that policy. He was steadfast in his understanding of the policy ...not the absurdity of the policy, mind you.. but his understanding of the policy. So when I said "once I open the second set you researched and sold me if the new bulbs don't work I am potentially stuck with two sets of useless bulbs. To which he replied, "well, yeah". After a long text exchange with the company's customer service department, it came down to essentially "that's our policy". There were so many things wrong here that it just boggles the mind that a reasonable person would not see the "Catch 22" virtually dripping from this confounding policy. In essence, any mistake made by the salesperson in providing a part to a client if that part is opened and does not fit the customer is expected to absorb the cost of the useless item! The website customer service person refused to budge from "the policy". I am now left with a souvenir of what is not only a Catch-22 but also "Caveat Emptor".Btw/ The refund policy is not annotated on the receipt nor was it forthcoming from the mouth of the salespersons. I also did not see it on any store signage.Auto Zone, here I come but I will be sure to ask about your return policy first. As they say "take advantage of me once shame on you, take advantage of me twice, shame on me"..
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January 2023 by Miya LaShan
I’ve found a new car parts store! Ms. Margaret was extremely knowledgeable with everything I needed. She is very sweet. Langston was such a gentleman in helping me take my things to my car. I am a very pleased customer. I will be returning!
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January 2023 by Bash K
Had a great experience visiting this Bowie location today. Very nice and helpful staff
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August 2022 by tiffany
A place an order online to pick up at the store at 6:00 a.m., and I finally went at noon to just go get the items myself only to find two staff doing really nothing behind the registers. There were at least five more orders in the system when he pulled up mine. I didn't expect it to be within 30 minutes like the website said, but I would have appreciated a call to let me know they weren't going to do it. ?
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August 2022 by William Cardwell
I love this store! Not only do they always have good advice and tips on automotive needs but the staff Is great. Shout out to Margret…she is phenomenal! She really knows her craft and goes above and beyond to help resolve any automotive need. Keep up the great work guys! Just because a store bares the same name doesn’t mean they are of equal quality. Route 301 in Bowie is definitely the best of its brand…hands down!!!
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July 2022 by Ssgt Allen
This Advance Auto is actually very nice. The staff is consistently friendly & knowledgeable.
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May 2022 by Jonathan Shambarger
Malik hooked it up. He’s a sharp young man; really knows his stuff. Also he exhibited excellent customer service skills.I usually go to the store in Annapolis and it’s been a long time since I had a good experience like that.
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April 2022 by Jamal Atere
Malik did an excellent job with a quick and easy battery replacement would definitely recommend choosing this store if you have any battery problems 100% reliable.
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January 2022 by wrighttiffany
A place an order online to pick up at the store at 6:00 a.m., and I finally went at noon to just go get the items myself only to find two staff doing really nothing behind the registers. There were at least five more orders in the system when he pulled up mine. I didn't expect it to be within 30 minutes like the website said, but I would have appreciated a call to let me know they weren't going to do it. ?
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September 2021 by G Do
Great deal on what I needed
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June 2021 by Ekimogun Eleniyan
If you want the best experience, order from your store online and it's ready when you get there.Plus you get SpeedPerks and online only discounts that add up!Cheers![OHT on YT]
