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March 2024 by Michael Parker Inc
Terrible customer service! The rental that I received from them had a flat tire from the tire being from 2017 from being dry rotten. So I called the national line and told me to come to this location and switch out my loaner and confirm that they had rentals. So when I get there they told me that they don't and really felt like the rep at the branch didn't really care. So now I have to drive around with a donut with no resolved. I will never rent from them again and I see why they have a 3.7 ratings! Terrible service!!
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February 2024 by The Rebirth of Style
My pick up and drop off was seamless. The attendant was very pleasant and efficient.
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January 2024 by omar contreras
Too much to list and it’s not worth my time to list every detail, all I can say is that I am very disappointed with Avis customer service and not been able to resolve issue that arise during rentals.1st time using Avis and I had the worst experience EVER! I will choose Enterprise Next time I need a rental.
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December 2023 by Lee Wehr Jr
With situations outside of my control, David was accommodating and most understanding. Thanks again!!
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December 2023 by Kareen Davis
Awesome Staff
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December 2023 by L.M. Dorman
Everything worked (I think) out except when I was given a fake number to call for a detailed receipt and to speak with someone to determine when all the deposits would be credited back to my account. NOT HAPPY about the new "pending" charge and no one can answer me. So, today I went to the storefront and a nice guy gave me another number.
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December 2023 by Chris
I showed up on time to get my car rental processed, I was told that they have been having issues verifying the AWD discount code I had used because of my work relations and I would need to show my id card where I worked instead of the work email which has been okay for past and previous rentals. I would say the attitude was hostile, inflexible and would not recommend this location as apparently they aren’t a corporate location and don’t have to abide by the rules set from corporate.
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December 2023 by Terri Dixon
The staff at this location is very friendly and extremely accommodating. I would leave 5 stars but the car I got is due for maintenance (oil change) and I wish that wasn't the case as I am driving from Maryland to Florida.
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October 2023 by N'Jiri Hunter
Great customer service. The car was clean and efficient. Everything was great!! I will rent here again!
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August 2023 by Michael Chen
I secured a minivan rental for my trip to DC when I purchased my flight tickets. Unfortunately, our flight arrived a little late so I called Avis customer support when I landed to see if the Avis location would still be open for me to pick up my rental. They informed me they have several customer's whose flights were late and they will stay open waiting for them. I arrived 15 mins post closing and spoke with the onsite supervisor, Shayne, who stated they are closed and I had to come back tomorrow. He also stated, it does not matter what customer service says because they are not onsite. As per Shayne, we close at 11pm and do not stay open late for any reason. I tried explaining that our flight was late and we could not return the next day because we were not staying close by. His response was simply, "we are closed and come back tomorrow." To add salt to the wound, when I called Avis customer service the next day to see if they would have a minivan waiting, they said no, because I was late picking it up. At this point, I only wanted to get a refund. This is when they started bouncing me around from employee to employee for over an hour. I eventually had to secure a minivan from another rental service that was closer to me. I have used several car rental services when I travel but this this the first time using Avis. I STRONGLY RECOMMEND USING ANY OF THE COMPETITOR COMPANIES, EVEN IF YOU HAVE TO PAY A LITTLE MORE. NO ONLY WILL THEY UNDERSTAND FLIGHTS ARE SOMETIMES LATE, THEY ARE FLEXIBLE ABOUT THESE ISSUES AND YOU WILL BE GUARANTEED A VEHICLE.AVIS (Airline Passengers Only)2600 Richmond Hwy, Arlington, VA 22202
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August 2023 by Andre Gallmon
Ms. Tiffany was amazing. It was a pleasure working with such a great customer service representative. She needs to be applauded for her professionalism.
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July 2023 by T. Johnson
The guy who rented me the car was great! He was so patient and helpful on what seemed to be the hottest day ever. His patience was appreciated because the options of clean cars were few. I was quite disappointed in how filthy so many of the cars were. So bad after pulling off I came right back and returned for another. I even wiped it down myself and placed a car scent tree inside and said no this is not my job. It was a torn seat, burn marks, crumbs, dust...just nasty in so many of the options. I finally found a suitable one. Aside from the onsite customer service I would not come back to rent a car.
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July 2023 by Harrina Alexander
Terrible terrible and terrible. I walked in he ran to the back to talk on the phone. He came back out with this nonchalant attitude. Took my card, never told me how much the deposit was.. just charged my card. No information about the car or anything just sign here. Took me out to the car.. kept saying “ I gave you a upgrade.. I could have gave you a down grade!! He said that about 4 times. He never went around the smelly dirty upgrade he gave me to check for any scratches. Just handed me the keys and said bye. Whomever he is. He id terrible. The remote battery on the car is low as well. Let’s pray I don’t get stuck. I surly hope cooperate see this review and get rid of him.
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July 2023 by Isabel Daher
This place is a SCAM!! First, they don’t act like they care to acknowledge the customer when you first walk in. Then the car that was given to me ran like it was about to fall apart and didn’t sound even safe to drive out of the parking lot. Finally, after dropping off the car, they keep refunding and charging my card randomly without ANY NOTICE before. My card continues to be charged without ANY CONSENT. You might as well hand over your wallet because they are going to steal from you anyway.
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July 2023 by Wallace Family Family
Great service. David was punctual and provided quick service. My brother in law was with me and was so impressed, he booked a car the same day. I recommend using this location!
