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April 2024 by Ben Gross
All I wanted to do was hit a drive-thru ATM for a quick deposit. However, this is not a branch that I would stop by again unfortunately, The drive-thru lane of the ATM is not covered, so this is not a great location when it's raining.
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April 2024 by Elizabeth Hawkins
Excellent customer service
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January 2024 by Mike Birckhead
The employees are very helpful including tellers, desk people and manager.
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September 2022 by Rudy B.
Professional and clean, but no sense of urgency. Plan to be here at least 10-15 minutes when empty.
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March 2022 by dawn denbow
They need to update their hours of operation on their website.
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January 2022 by Isabel R.
This bank has good customer service and always with a smile, and it's fast service I give them a five star great job and good service..
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February 2021 by Justin Jules
Like many I dont come to the bank too often. And when I did it was OK. Still waited little longer but for good reason .
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September 2020 by Mary Walker
My father (85 yo)was treated with so much disrespect at his last visit. He had a sudden onset of diarrhea and could not make it to restroom. My sister was there to open account and the person helping her shouted that she would need to clean up her father's mess. My dad has since been trying to contact bank manager but they will not put his calls through. Despicable treatment of a Veteran and Senior citizen!
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February 2020 by Liz Lenses
Very displeased. I came in on a Saturday morning after getting out of class early. I came in to open up a business account for my small entity. The lady approached me seemingly happy to tell me they couldn’t help me with my account because it would take too long . Mind you i waited super patiently to even get attended to . To make things worst she didn’t offer to help me until i mentioned i would be going to another bank. That should’ve been her initial attitude, why be at work of you aren’t interested in helping
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June 2019 by Ray R.
I love Bb&t but this is the slowest one I've ever experienced....EVER and I've been to a bunch of other branches... will never stop pass through here again. Then the women looking my information up used the computer by the drive up window which screen faces the tellers window so anyone at a teller can see my information. This could put Someone in danger. IJS
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March 2019 by Reina Munoz
This place deserves no stars at all. There is a lack of communication here. Okwuoma Onwuanyi set my account up the incorrect way cause me a lot of issues. When I contacted her she told me she was busy and never called back. I contacted this banker over and over to get no results. As of now I am looking for a new bank to bank with. I no longer trust banks. As a result my company is also looking to switch banks because of this issue here.
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November 2018 by Preston S.
BB&T has been an absolute thorn in my side for sometime now. They are slow at everything they do and seem to be under qualified at problem solving for a business that handles your money. After several incidents over the years this has finally pushed me to write a review. I deposited a check on Saturday knowing that it would take till Monday for it to clear. Not a problem, however it is now Wednesday and after calling the branch, all they were able to inform me about this situation is that they "had a long weekend, and hopefully it will clear by midnight tonight". It is extremely frustrating to know that a bank I have used for years is so incompetent that they cannot process the same check from the same company that I have deposited from for years in less than two full business days (Monday was a holiday) when the check was deposited 3 days prior. It is especially frustrating when it effects my schedule and I have to plan things in my own life around my own bank because they have not been able to give me my own hard earned money in an adequate time frame. At some point in what seems like the distant future when my check finally clears I will be removing my funds from BB&T and closing all accounts. I hope this review steers you away from using any BB&T branch so you may be able to save yourself some unneeded stress mentally and financially.
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August 2018 by Michael Derocher
I usually bank in Laurel close to my office, but the Bowie branch is on my way to Laurel so I often make morning deposits. Just left the bank on Rt. 197 in Bowie. I started in the drive through but was there so long that I left the line and went inside. I passed 2 people at desks and at least one person in an office. There was only 1 cashier working the line AND the drive through. The manager came out of his well appointed office to greet the person at the head of the line; apparently her knew her. She needed a cashiers check and it was taking forever. The manager walked over and sat with one of the bank employees at a desk. When I could take no more, I approached the manager and asked if he was indeed the manager. He cut me off and told me that I would HAVE to be patient as two people called out today. I was shocked that he didn't recognize the situation for what it was and direct someone to help the "lone" cashier, nor did he offer to help me. I thought it would be a waste of time to tell him how to do his job or ask him to go help the cashier himself, as he should have done by instinct, so I just told him I was leaving and would be typing this review. He actually allowed me to leave without offering to take my deposit or offer assistance. THIS IS THE MAN WHO IS SUPPOSED TO SET THE TONE ON HOW CUSTOMERS ARE TREATED IN HIS BANK. HE SHOWED HIS EMPLOYEES THE EXACT WRONG WAY TO HANDLE AN ANNOYED CUSTOMER STANDING IN FRONT OF HIM! YOU SIR, NEED A CUSTOMER SERVICE REFRESHER COURSE! I left and went to the BB&T in Laurel and was taken care of very quickly and professionally. Shame on you Mr. Manager!!
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February 2018 by Honny B.
Not only is BB&T a great bank, this is an awesome branch. The tellers always remember your name and make you feel welcome. They have services for everything, including investments. They value their customers.
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October 2017 by The Poinciana Wellness Center
While BB&T as a whole is a great company, this Bowie branch is run by terrible corrupt management who dehumanizes employees. While the bank tends to attract great Bankers and Tellers, the manager is toxic and this toxicity permeates the branch. For this reason, the branch has terrible turnover and it seemed like everytime we went in there there was someone new. We has multiple business accounts here, and one of our employees worked here as well. I would say do NOT open an account here and do NOT apply to work at this branch. If you want to work for BB&T, apply to a different branch. If you want to do business with BB&T, go to a different branch. We would like to prevent people from suffering the way we did. The upstairs have different departments, which have much better service.
