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January 2025 by xXUDL Katy memerXx Clara
Horrible costumer service
Saturday January 11 2025
Representative on the branch
Tread us like ignorant people and disgusting grim
Now I’m in the phone with costumer service because after we left all my accounts got frozen and all they say it’s go to the branch ( in Saturday after 12
Horrible service on every situation
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December 2024 by Phillip Akinola
Customer service is very important to me. Please do better. It’s your job. Keep a smile on your faces!!
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September 2024 by Crime Mia River
As someone stated below, yes, the machine will take your cash that you deposited into the ATM, and it takes 10 DAYS for them to "investigate" and return it. This is the first time this has happened to me, and it's really frustrating!!! I'm over Cap One. Calling the customer service line is annoying also. The reps are clueless. Also, they have less locations now and banking with them is becoming an inconvenience. I'm looking into closing my account!
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March 2024 by Nicholas Desouza
For the 5th time (yes 5), I’ve deposited money into a drive through ATM and the machine does not register that money has been deposited. It then requires me to contact Capital One customer service and the claim takes up to 10 days to issue a refund.
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January 2024 by Silver Cleaning
Don’t come to this branch. They need customer service training. I was attended by a very rude person name Miguel Mendoza.
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January 2024 by Ismael Reyes
I came here with my uncle to open an account and was “Helped” by a person named Miguel Mendoza. Miguel was extremely rude when it came to customer help/ Centricity. It seemed like he just wanted to go home and not be at work. We explained the situation and to why I was trying to help my uncle open an account for the first time, obviously there is information he isn’t used to yet if he just moved to this state a prior day such as knowing his address off the top of his head. Miguel had zero patience when it came to customer service. The check in person came and told him while he was working with us that he still had 3 more people to attend before the end of the day and he responded to him by saying I’m not taking anymore people by noon. If you don’t want to work a customer service job, Why get one? If I could give him 0 stars I would.
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December 2023 by Robert Fortune
Quick and easy.
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November 2023 by L B
This is the worst branch ever. These people will have a line of 20 people and 1-2 tellers while 3 other employees walking around doing nothing. CustomerService is at an all time low at this particular branch!
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October 2023 by Ebere White
There is a manger female caroline i guess very rude unprofessional lack basic manners of people skill she needs retraining
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September 2023 by Mina Nana-Anyangwe
Some of the ATMs were out of service hence the line was long
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June 2023 by Kenmoe Apolini Simo
Good bank for all
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June 2023 by OBA Kafoutchoni
Nice customer service
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June 2023 by Mary Tutt
I drive up and out in a few minutes
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April 2023 by T
They have all the single notes at the ATM machine without me going inside to the teller.
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March 2023 by Jacqueline T.
1. It's always only one teller. Which makes the lines horribly long. 2. It's more then one teller behind the glass but only one is taking customers. The others are just back their either on their cellphones or talking to each other.3. When you finally get to the teller they treat you as if your inconveniencing them.LONG STORY SHORT SHUT THIS PLACE DOWN BECAUSE THE WORKERS DON'T WANNA WORK!!!!!
