-
January 2024 by Silver Cleaning
Don’t come to this branch. They need customer service training. I was attended by a very rude person name Miguel Mendoza.
-
January 2024 by Ismael Reyes
I came here with my uncle to open an account and was “Helped” by a person named Miguel Mendoza. Miguel was extremely rude when it came to customer help/ Centricity. It seemed like he just wanted to go home and not be at work. We explained the situation and to why I was trying to help my uncle open an account for the first time, obviously there is information he isn’t used to yet if he just moved to this state a prior day such as knowing his address off the top of his head. Miguel had zero patience when it came to customer service. The check in person came and told him while he was working with us that he still had 3 more people to attend before the end of the day and he responded to him by saying I’m not taking anymore people by noon. If you don’t want to work a customer service job, Why get one? If I could give him 0 stars I would.
-
December 2023 by Robert Fortune
Quick and easy.
-
November 2023 by L B
This is the worst branch ever. These people will have a line of 20 people and 1-2 tellers while 3 other employees walking around doing nothing. CustomerService is at an all time low at this particular branch!
-
October 2023 by Ebere White
There is a manger female caroline i guess very rude unprofessional lack basic manners of people skill she needs retraining
-
September 2023 by Mina Nana-Anyangwe
Some of the ATMs were out of service hence the line was long
-
April 2023 by T
They have all the single notes at the ATM machine without me going inside to the teller.
-
March 2023 by Jacqueline T.
1. It's always only one teller. Which makes the lines horribly long. 2. It's more then one teller behind the glass but only one is taking customers. The others are just back their either on their cellphones or talking to each other.3. When you finally get to the teller they treat you as if your inconveniencing them.LONG STORY SHORT SHUT THIS PLACE DOWN BECAUSE THE WORKERS DON'T WANNA WORK!!!!!
-
May 2022 by Ermie De Dios
I’m been with Capital One,since 1995, really like them when it comes to customer service, but this morning when I call the bank to help me about EFT, keep on telling me it’s not there fault that the funds is not there , but can you just make feel that you’re going to help me, not hanging out,very rude, so disappointed, branch in Bowie.
-
April 2022 by Antonio Brown
They missed out on a business account!I made an appointment to open a business account with the online, showed and they were clueless about the appointment. Then I had certificates of good standing from both the home state of Ga and Md along with the articles of incorporation and the SS4 IRS form. She said she couldn't take the documents I brought to open the account because I didn't have the return letter from the IRS with the EIN on it. Apparently the number I have on the SS4 with both certificates and the articles of incorporation wasn't enough to verify the business. AND it's DBE/MBE certified!! CLUELESS!!! I'm going to Truist, never had to worry about such processes.
-
January 2022 by Daryl Taylor
I have observed Capital One closing a number of their facilities throughout PG County. It's time for me to find another bank. I would expect others within the county to do the same, close you accounts
-
December 2021 by Thy Tran
Line always long, especially Saturday morning and weekdays lunch and b4 closing time. ATM machines broke down too often, the drive-through ones are most frequently.I experienced AMT machine swallowing deposit money first time in my life here. Staffs inside said they could do nothing about it, I just have wait for whoever tasked of processing claims, despite that I told them I have bills to pay. I waited for 6 weeks b4 seeing the amount back to me. Staffs are nice and helpful. But this location seriously need to step up their game to hire more people for busy hours and replace AMT machines for everyone’s sake. Your members entrust you with their money - Treat them right n don’t waste their time. You don’t want them to choose another bank when they get sick enough of frequent inconvenience.
-
November 2021 by Evert Torres
I just visit this capital one about 10 minutes ago I was discriminated one of the worst place to visit I will be contacting corporate office because I asked for some change in coins I asked for $20 and the guy before me got $30 and they said they had no more coin at all because the custodian that deals with the department wasn’t there today but yet somebody in front of me got coins
-
September 2021 by Wole R.
Very unknowledgeable tellers.
-
June 2021 by MrGabby23453
Machines here never work! It’s been 3 darn years and machines still not working properly. Inside the employee are super super slow! Don’t not come here. You are literally wasting your time
