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November 2023 by Will Stein
They’ll recruit you with promises of relationship banking but when it comes down to it they don’t really have their act together, look elsewhere.
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August 2023 by Tony Smith
Needed to do in-person verification of my identity due to locks I chose to have on my accounts. Nearly empty car lot, no one waiting in the lobby aside from a Chase employee.Told I need to make an appointment in order to have an employee look at two of my IDs to verify I am in fact me.
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May 2023 by Mary Fuentes
I recently switched from Bank of America to Chase. I needed to visit a branc to exchange some Euros from a recent vacation so I had to visit the location in Bowie.Immediately after walking in I was greeted and asked how they could help me today.I then went to the teller line. There was 1 customer ahead of me. I waited no more than 1 minute to be helped.Teller answered my questions and was very polite.Great Experience overall.Happy with my decision to take my business account to Chase.
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March 2023 by Cortney Rodriguez
Really rethinking about keeping my account. Walked into the branch, there were three employees sitting down. Neither employee acknowledged my presence when I walked in the door. Sat down for about 3 minutes a guy came in and he was acknowledged as soon as he walked into the door. After he was helped I was then asked if I needed help with anything. Very unprofessional.
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September 2022 by Ms. Callye Christopher
The best Chase Bank in the area! If you have any issues with your account, come to this branch.
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August 2022 by M S
Attentive and Friendly Bankers..Anyone with a problem at this location...had problems walking in the door!
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July 2022 by charles fitzroy
It was a pleasure dealing with such professionals. The greeter was polite and helpful. After stating the reason for my visit, she directed me to the Bank Officer Albany Breckenridge.We were there to open accounts for my two college-bound kids. Ms. Breckenridge told us everything about what the bank offered. She then set my kids up with what they needed quickly and efficiently.Because of her patience, courtesy and banking knowledge, we left the bank smiling and feeling welcomed and respected. Ms. Breckenridge is a true professional.
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June 2022 by Kylie Taft
Just because there is a glass screen between you and the customer doesn't mean you're sound proof... absolutely unacceptable to speak poorly about people when they're right in front of you. I've been a Chase customer for over 20 years and to be honest, this was the last straw for me. Congratulations Chase, you've lost another customer!
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May 2022 by Embrace Faith
This is not one of my banks but I stopped by to make a deposit in my brother's account. I was greeted by Sherrele and thanked division Chase Bank. She inquired as to the nature of my business, directed me to where I needed to go to fill out the necessary forms and wouldn't you know she proceeded to process my transaction. Didn't realize there were banks who still extended customer service like this. Now I am wondering, "why would I bank anywhere else. Thanks Sherrele. You really made a difference.
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January 2022 by Roberto Hernandez
Friendly and welcoming, opened a business account and they made the process extremely easy from start to finish.
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December 2021 by Kerwin Lee
Terrible and unproffetional bankers.They don’t know any bank works. Only answer is ‘call the bank, do it online’. The ATM works better than these bankers
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November 2021 by Tyler Boatright
The drive through ATM never works. I have asked the greeter several times to tell his manager to fix it over the past few months.
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August 2021 by Thomas M. Flanders
Friendly and helpful employees
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August 2021 by Mari Summers
Very good bank friendly staff love going here !
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August 2021 by Alex S
Wonderful facility and great customer service.
