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November 2023 by harry l
Always try to charge you retail on prescriptions when I have insurance. Go threw this every time with this particular store.
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July 2023 by James D.
This used to be an excellent CVS. Now it is a pain shopping here. The pharmacy is usually fully staffed but it takes a long time to get a prescription filled. It is nearly impossible to call in. Wait times for the pharmacy are somewhat long usually several minutes with a single file line of one or two people (which is typical). Phoning in to the pharmacy is next to impossible to reach a person. You usually need to phone and leave a message. They often take a long time, more than an hour to get back to you. There is a designated lunch break during which time you can't get assistance (I think this is a good idea, but it makes it especially important to get prompt service at other times). They also need to do a better job of indicating when lunch break occurs. For the remainder of the store it is nearly impossible to get a real person to check you out. The machines are a hassle and frequently require assistance from staff to complete the purchase which negates the reason for automated check out.
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April 2023 by Kindness M.
This has got to be a CVS corporate problem because the staff try but the location is grossly understaffed, depressed and never have I been able to get a prescription on time if at all. No one ever answers phone nor responds to voicemails. Only by going in person will you learn it will take days or that they will never fill the prescription. Very difficult to do for disabled and those ill or just out of surgery. This has been ongoing condition for many years but located in a desirable location. Wish they would close versus perform so poorly.
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March 2023 by Justin G.
Horrible service, once again, not to be poor service. The employees arrogance is astonishing in the fact that apparently, if they don't do it correctly, it's not possible. This is just another time I have sat on hold for over 30 minutes just for them to pick up the phone and hang up, with patients one can eventually get through, only to be informed that it's not their fault (customer service at its finest)! Ive brought the issues up to corporate to no effect (influding the sitting in drive throughs for over an hour) Bottom line, tells your prescriber to send anywhere else. Thus far, I have not found a place worse off then here.
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March 2023 by Mo khalid
They don’t answer phone calls
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February 2023 by Collin W.
Ji Nasha gave absolute five star customer service!! Thank you so much!!! The line was long and people were upset but she handled it like an amazing manager is supposed to.
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June 2022 by Sunni M.
John Eta in the pharmacy worked very quickly for a prescription that I needed transferred. Awesome job
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May 2022 by John C.
Slowest drive thru ever. They need 2 people working they can only afford one. Makes perfect sense
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April 2022 by Adelyn P.
My husband got a vaccine here. It was a nightmare. A 15 minute appointment took an 1 hour and 45 minutes. Their systems don't work. It takes 25 minutes to try to verify insurance. They ignore the online form so ask you questions answered there. The check-in system doesn't work. Finally, the pharmacy is old and dirty. Don't use this location.
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March 2022 by Glare' G.
I am absolutely tired of being treated like dirt in the name of Pandemic. I have been a CVS customer for more than 25 years but if the locations I have dealt with, were like this location, I would have had switched from CVS long time ago. I was driving a friend of mine, type II diabetic patient that due to a mix up by Kaiser, his immediate coverage showed cancelled in their system. I really needed to you use the restroom, due to pandemic their restrooms are closed to clients. We had instructions from Medicare for the pharmacy so his medications does not cost $400. Guess what , there were 4 workers in the pharmacy area. 3 of them were just hanging out and the only one working clearly announced that she is too busy to follow Medicare instructions. At the end since my friend always goes to this locations, she gave it to him and she said she does what Medicare wants later. They did not have the little thing that he inserts to his arm for monitoring his blood sugar. She sent us to another location and of course due to insurance mess up although they had it, they did not give it to him. It is almost 10 years that CVS stopped carrying all tobacco relayed products in the name of public health. So it is just so amazing because the pharmacist is too busy to do the administrative part of her job a diabetic patient goes 48 hours without any means to monitor his blood sugar.
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December 2019 by Alicia G.
Worst pharmacy EVER! They do not answer their phones and take days to have your prescription ready. I change my pharmacist to Walgreens for this reason and boy what a difference of day and night. This one is closer to my home but I rather drive the extra miles for a better experience. I had to come to this place because my insurance did not cover my meds at Walgreens and boy do I hate this place more than ever. I've been on hold for more than 30 mins with no sign of anyone answering to check on the status. I go to the pharmacy any meds are not ready and no one calls to let me know it won't be ready until next week because le they do not have it in stock. Stay AWAY!
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December 2019 by Dennis E.
I walked into the pharmacy with an attitude right off the bat... I had the mind set that they were going to either overcharge me, need updated insurance information again although I have it to them last month and the month before! When the young lady called me up to the window to help me she asked, "How are you?" I responded by saying miserable but thanks for asking. Now what happened next blew my mind. She was empathetic and eager to TURN MY FROWN UPSIDE DOWN. I explained to her that over the last three month they've been messing up my medications and trying to charge me these astronomical prices. She was so understanding... Now although she didn't have to lend her ear to me, especially because I wasn't in the most pleasant disposition; she did! I wish I knew her name, I really do... She's the epitome of an awesome team member who is extremely caring and understanding. Anyway, I made a huge announcement in the store about how awesome she was and that she was an asset to CVS. Hopefully, you guys reading this will have the opportunity to experience her wonderful personality...
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July 2019 by Barry A.
Worst customer service. The pharmacist is rude. The workers Anna, Shenelle & Jordan are unprofessional. I watches them roll their eyes, ignore a customers simple request to call another pharmacy for help, & make jokes and laugh as the person was leaving. The one girl at the front even make a immature remark "Mhmm Okay Bye!" to the person as they were leaving. I will not ever return to any CVS Pharmacy & I am telling everyone to do the same, the service at all of these CVS Pharmacy chains are unacceptable. I do not understand how those people work at these corporate businesses and act like complete uneducated losers. This location need serious help
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March 2019 by Brenda Slack
Convenience cost more, but love the drive through option!
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January 2019 by Bradley M.
Gets pretty crowded at times and there will only be 1 person ringing up a long line of people. Depending on the time of day you may be able to find someone that will be able to answer a question accurately. The Pharmacy is nice and seems to be efficient.