-
April 2024 by Symmorh Love
Absolute worst Dunkin” in this area. They don’t close until 9 however their doors are locked and they won’t let anyone into the store. The guy was extremely rude and kept trying to ignore me when I was asking questions from the door, then he signaled to go through the drive through, but I walked there. Trying to explain that to him he acted as if I wasn’t there. Why are they even open if they won’t let you in the store 2 hours before closing?
-
January 2024 by Neshia Davis
The girl at the counter gave me the best customer service HANDS DOWN. She was so patient. Offered samples & suggestions. Give her a raise!
-
December 2023 by Laurin Smith
Seriously terrible customer service from one of the workers there. She always has an attitude and it’s not a one time occurrence.
-
December 2023 by Royall All Loyal
Depending in the time of day, the service is great. You are less likely to get a correct, and warm order when they aren't busy and not an hour before closing.Also, this location will close early and not make additional food closer to the hour before closing.I've recently gotta a completely burnt meal because they were busy and I wasn't able to go back due to more pressing engagements.
-
October 2023 by Brianna “BriaBriaa” Kinder
I’m typing his message at 8:33 and I go into the store for ice cream and the door locked half an hour early What the hell….
-
September 2023 by Daniel O'Neill
Place used to consistently get my orders correct, now something is always incorrect either I'm missing food or my coffee is made incorrect. I have given them plenty of chances but I'm not returning to this location anymore.
-
August 2023 by Emma Drozen
I go here every week on my way to the library and it used to be great. However, in the past few months, it has gone completely downhill. The people are nice, but they have consistently gotten at least one thing wrong in every order (usually more than one). I have worked this exact job, so I understand the demands, but when it's a relatively simple order and it's not even busy? It's getting to be more trouble than it's worth.
-
August 2023 by Valerie J. Mikles
This place is not reliably open during posted operating hours. You can go and the "open" sign will be lit, workers will be inside, it's still several hours before closing, but the door will be locked and you will not get your donuts. This has happened often enough that it is a pattern, not an isolated incident. I don't know if they need to revise their operating hours or what. At the very least, they should turn off the "open" sign if they aren't letting customers in.
-
August 2023 by Anita Carson
The report was very helpful in choosing my ice cream and rapid service.
-
August 2023 by jennet anderson
I liked this branch of Dunkin I always order Mocha Cappuccino Blast and it taste good the employee is nice compare the one in Mitchellville Plaza there Mocha Cappuccino is too sweet did not taste they put coffee in it.
-
July 2023 by Aiesha Taylor
Usually everything about here is 5 stars however this morning not so much and maybe it’s because I personally came too early. Ordering was a breeze it, I always get a Bacon, Egg and Cheese bagel minus the egg and a large Sweet Tea. As I anxiously wait for my food I was offered my tea first. At the very first sip it tasted like it had been there all night just sitting. Out of all of the Dunkin’s I have been to until today this location always made it perfect. One sip was enough to know I couldn’t continue to drink it, I informed the young lady when she handed me my food that it didn’t taste right. She proceeds to tell the other young lady behind the counter, she dumps it out then proceeds to make a new one however when she hands me this one she asks me to taste it in which I do. Instantly the tea taste like a combination of both tea and coffee. I don’t need a third remake to know that I just won’t be coming back for drinks in the future which is disappointing because I loved this location.
-
June 2023 by Lindsey Harris
I come here all the time and usually don’t have as much of a problem but recently I’ve been asking for a butter pecan iced signature latte and they keep giving me the turtle latte. It’s highly annoying because sometimes when I’m in a rush if I don’t read the side of the cup before I pull off to tell them they gave me the wrong one then I’m stuck with one I don’t like. So I will not be going for a while now. Because as much as these drinks cost I should be able to get the one I actually ordered every time. Also after reading other reviews I agree with a lot of them that they often get your order wrong. If you go here please check your order thoroughly before pulling off because they will just try to give you anything.
-
June 2023 by Daniel McKenney
The donuts were very dry and hard. The cashier didn't understand English and added things to my order that I didn't ask for and didn't understand what a AARP discount is when I ordered a six pack of donuts he started to fill the order without asking me what donuts I wanted.
-
April 2023 by Misael Reyes
Order from this place for the first time. All in all it was a good experience good service and good foodKid-friendliness: Kids love the donuts. My daughter loves the grilled cheese ?
-
February 2023 by Becky K
As a whole the staff here is trash. The guy at the window today shouldn’t be there I couldn’t reach my drink and he didn’t lean forward at all to try and help also my drink didn’t taste good and I told them and they took my cup and said they were going to add more matcha inside instead of just making me a new drink like I asked because that is cross contamination with them touching my lid and straw. I’ve said it before but I mean it this time I am not coming here anymore and they need to hire people that know customer service.